12
flexCAT 120 VCA | Version 1.02
Malfunctions, their potential causes and remedies
11 Malfunctions, their potential causes
and remedies
12 Spare parts
12.1 Ordering spare parts
The spare parts may be purchased with the authorised
dealer or directly with the manufacturer. Please find the
corresponding contact data in Chapter 1.2 Customer
service.
Indicate the following basic information for requests or
orders of spare parts:
- Type of device
- Item No.
- Position No.
- Year of construction:
- Quantity
- Required mode of dispatch (mail, freight, sea, air,
express)
- Address of dispatch
Spare part orders which do not include the above indica
-
tions may not be taken into consideration. If the indica
-
tions regarding the mode of dispatch are missing, the
product is dispatched at the discretion of the supplier.
You will find information regarding the device type, item
No. and year of manufacture on the type plate fixed on
the vacuum cleaner.
Example
The filter for the Vacuum cleaner flexCAT 120 VCA must
be ordered. The filter has the number 11 in the spare
parts drawing 1.
By ordering spare parts, send a copy of the spare parts
drawing (1) with the marked part (filter) and marked pos
-
iton number (11) to the dealer or spare parts department
and provide the following information:
- Type of device:
Vacuum Cleaner
flexCAT 120 VCA
- Item number:
7003130
- Drawing number:
1
- Position number:
11
IMPORTANT!
If one of the following malfunctions occurs, immedi
-
ately stop working with the device. Before you start
troubleshooting, turn off the device and unplug the
power plug. Failure to do so can lead to serious
injury.
All repairs or replacement work may be performed by
qualified and trained expert staff only.
NOTE!
If you can not eliminate the problems with your va
-
cuum cleaner yourself, then please contact your
CLEANCRAFT dealer. Please mark down the follo
-
wing information from the vacuum cleaner or instruc
-
tion manual, this will help you best with your problem.
- designation of the device
- serial number
- year of manufacture
- detailed fault description
Mal
-
func
-
tion
Possible cause
Remedy
M
a
c
h
in
e
n
o
t
w
o
rk
in
g
.
1. Power plug is not
plugged in.
2. Power supply ca
-
bles defective.
3. Switch defective
4. Motor defective
1. Plug in the
power plug.
2. Call a service
technician
3. Call a service
technician
4. Call a service
technician
S
u
c
ti
o
n
d
e
c
re
a
s
e
s
.
1. Blockages in the
suction nozzle,
suction hose or
filter.
2. Seals are not
tight.
1. Remove the
blockages,
clean the filter
2. Clean the seals
or replace the
seals.
3. Check the fit of
the filters and
the tank cap.
4. Check the hose
and connecti
-
ons for the tight
-
ness.
DANGER!
Danger of injury by the use of
wrong spare parts!
Dangers may result for the user and damages as well
as malfunctions may be caused by using wrong or
damaged spare parts.
- Only use original spare parts of the manufacturer or
spare parts admitted by the manufacturer.
- Always contact the manufacturer in case of uncer
-
tainties.
Tips and recommendations
The manufacturer's warranty will become null and
void if non-permissible spare parts are used
