A window should then pop-up to confirm that RealTime Media Engine is running successfully from your Windows client and is connected to the remote Citrix server hosting the HDX RealTime Connector...
Страница 1: ...a functional webcam set up with up to date drivers installed You possess a suitable USB headset and its drivers are installed on your Windows device 3 5mm earphones should function but cannot guarant...
Страница 2: ...for Windows and click Download File 3 If using Internet Explorer click Run If using another browser such as Chrome or Firefox choose a location to download the HDX_RealTime_Media_Engine_2 4_for_Windo...
Страница 3: ...5 End User License Agreement Tick I accept and click Next 6 Ready to Install the application Click Install...
Страница 4: ...for Business is NOT running If it is it will cause a conflict when using Skype for Business via Citrix and you be asked to close the local instance See the Troubleshooting section below for more deta...
Страница 5: ...device on first launch you will be asked to allow 2 components access through the Windows Firewall Citrix HDX Engine and Citrix Media Engine Service For both Allow access requests make sure both boxe...
Страница 6: ...ox and then click Permit use 14 If logging into the test Skype icon for the first time you will be asked to complete the Welcome wizard Click Skip for now or click through the 7 quick tips 15 In the S...
Страница 7: ...review button to test it is working If it is not detected you will see this message 17 Now click on Audio Device and make sure your headset is listed and selected in the Select the device you want to...
Страница 8: ...you will see this message 18 Click OK to close the Options window 19 In the Sign in address field enter your Islington email address and click Sign In 20 If the Help Make Skype for Business Better wi...
Страница 9: ...ograms option 22 Finally if the Citrix HDX RealTime Media Engine component has installed correctly you should now see a bowtie icon in the system tray at the bottom right of the screen click Show hidd...
Страница 10: ...A window should then pop up to confirm that RealTime Media Engine is running successfully from your Windows client and is connected to the remote Citrix server hosting the HDX RealTime Connector...
Страница 11: ...u launch Skype for Business via Citrix you will receive the following warning message As advised by the warning message locate and right click the Skype for Business icon in the system tray and select...
Страница 12: ...the client and you have entered into fallback mode depending on configuration 4 Connected with Warning symbol Usually indicates a version mismatch RTC on the Citrix server could be a higher version th...
