9
8.
Limited Warranty Conditions
This limited warranty guarantees to the original purchaser that this product shall be free of
defects in material and workmanship, under normal use, for a period of one year from the date
of purchase shown on the sales receipt. This warranty covers parts and labor providing the
product is returned to CITC in the original shipping carton and packaging. The warranty for
electrical is a (90) NINETY DAY limited warranty.
Damage resulting from shipping, accidents, misuse, negligence, unauthorized repairs or
modification is not covered by this warranty. Using any fluid other than what is recommended for
this machine will void warranty. No liability is accepted for injury or for loss, damage or expense
resulting from any interruption whatsoever in the operation of the product or from any
consequential loss arising there from. No liability is accepted for normal wear and tear.
We wish to satisfy YOU, our customer, and have implemented many measures to prevent
problems and assure customer satisfaction. However, should you need a missing part or have a
functional problem with your product, please call (888) 786-CITC from 7:30 am – 4:00 pm
(Pacific Time) Monday – Friday, except for holidays. Our customer service department will
respond to your problems immediately.
Please have the following information available when you call:
Model and Serial Number
Where and when the product was purchased
Nature of the problem
Subject to the following conditions, CITC will repair any defect or fault in the unit if it is
caused by a proven factory defect within one year of delivery to the end user.
Insignificant deviations of the regular product quality does not guarantee replacement
rights, nor do faults or defects caused by water, by generally abnormal environment
conditions or Force Majeure:
1. Faulty parts will be repaired or replaced (manufacturer’s choice) with correct parts.
Faulty units must be shipped to CITC at customer’s expense. An RMA# must come
with the unit.
2. The customer loses all rights for limited warranty services, if any repairs or
adjustments are done to the units by unauthorized persons and/or if spare parts are
used, which are not approved by CITC. The right of limited warranty service is also
lost if a fluid other than appropriate CITC fluid has been used or if units are sent to in
with full fluid bottles.
3. Freight costs to and from CITC when under the limited warranty services are the
responsibility of the customer. Customer must place appropriate insurance on return
of product. However, if product is returned due to factory defect within the first 30
days of receipt, CITC will cover the cost of returning the repaired unit to the
customer.
