7
7. One Year Limited Warranty
Model:
________________ Purchased on (date):
________________
Serial number:
________________ Purchased from:
________________
Congratulations!
You can now look forward to many years of reliable operation and outstanding performance.
Thank you for making CITC your personal choice in special effects equipment. Please take a
moment to
fill out the top of this warranty
, and then keep it – with the receipt – in a safe
place.
If you would like to receive information about specials, sales, and new products, please log
on to www.citcfx.com and click on the “Contact Us” link.
We appreciate your business, and wish to provide you with a quality product that will serve
you for many years to come. Once again, thank you for choosing CITC, and enjoy your new
entertainment product!
LIMITED WARRANTY CONDITIONS
This limited warranty guarantees to the original purchaser that this product shall be free of
defects in material and workmanship, under normal use, for a period of one year from the
date of purchase shown on the sales receipt. This warranty covers parts and labor providing
the product is returned to CITC in the original shipping carton and packaging. The warranty
for electrical is a (90) NINETY DAY limited warranty.
Damage resulting from shipping, accidents, misuse, negligence, unauthorized repairs or
modification is not covered by this warranty. Using any fluid other than what is recommended
for this machine will void warranty. No liability is accepted for injury or for loss, damage or
expense resulting from any interruption whatsoever in the operation of the product or from
any consequential loss arising there from. No liability is accepted for normal wear and tear.
We wish to satisfy YOU, our customer, and have implemented many measures to prevent
problems and assure customer satisfaction. However, should you need a missing part or
have a functional problem with your product, please call:
(888) 786-CITC, from 7:30 am – 4:00 pm (Pacific Time), Monday – Friday, except for
holidays. Our customer service department will respond to your problems immediately.
Subject to the following conditions, CITC will repair any defect or fault in the unit if it is
caused by a proven factory defect within one year of delivery to the end user.
Insignificant deviations of the regular product quality does not guarantee replacement
rights, nor do faults or defects caused by water, by generally abnormal environment
conditions or Force Majeure:
1. Faulty parts or equipment will be repaired or replaced (manufacturer’s choice) with
correct parts. Faulty units must be shipped to CITC at customer’s expense. Call for
an RMA# - AN RMA# MUST COME WITH THE UNIT. Payment arrangements for
repair must be made before receiving your RMA#, in case the unit is not covered
under this limited warranty.
2. Repairs/replacements will only be made with the approval of the customer.
