Phone.com Setup and Troubleshooting Guide
Cisco SPA122 Analog Telephone Adapter (ATA) with Router
2 / 9
Revised: 30 October 2012
Introduction
This guide contains instructions to help you in the setup of your Cisco SPA122 Analog Telephone
Adapter (ATA) with Router. It describes some of the features your ATA and your Phone.com service
provide, so you can take advantage of what the two together have to offer you. This guide also covers
some of the more common problems you might run into, which typically arise from your network’s
configuration.
So that you understand the features and potential issues beforehand, you should thoroughly review this
guide along with the Cisco Quick Start Guide, which you can find in the box
or online
.
Expect to spend about 20 to 35 minutes getting your SPA122 set up and ready to use. Once it is set up,
your phone will work in nearly the same way as your typical home phone. Some familiarity with
networking may be required, particularly if you have to change the configuration or any network settings.
Device Setup
Do you already have a router?
YES
“I want to connect my ATA to one of my router’s LAN ports.”
Your ATA will not limit your internet upload/download speeds.
Your router is probably already configured to work with your ISP.
Some routers might interfere with VoIP calls. See the
Troubleshooting
section if you experience problems with calls.
See
Figure
A
NO
“I am going to use my ATA as a router.”
No additional hardware to purchase.
Your ATA will limit your internet upload/download speeds
(~20 Mbps).
Compare the pros and cons of having a router, and choose the best solution for you.
You can always add one to your network later.
See
Figure
B
