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Phone.com Setup and Troubleshooting Guide 

Cisco SPA122 Analog Telephone Adapter (ATA) with Router 
 
 

 
 

1 / 9 

Revised: 30 October 2012 

 

Setup and Troubleshooting Guide 

 

Cisco SPA122 

Analog Telephone Adapter (ATA) with Router 

 
 
 
 

 

 
 
 

 

Содержание SPA122

Страница 1: ...e com Setup and Troubleshooting Guide Cisco SPA122 Analog Telephone Adapter ATA with Router 1 9 Revised 30 October 2012 Setup and Troubleshooting Guide Cisco SPA122 Analog Telephone Adapter ATA with Router ...

Страница 2: ...t to spend about 20 to 35 minutes getting your SPA122 set up and ready to use Once it is set up your phone will work in nearly the same way as your typical home phone Some familiarity with networking may be required particularly if you have to change the configuration or any network settings Device Setup Do you already have a router YES I want to connect my ATA to one of my router s LAN ports Your...

Страница 3: ... a standard RJ11 telephone cable plug your touch tone analog phone into the Phone 1 port of the SPA122 3 Proceed to the Booting up your ATA section below Figure B 1 Unplug the Ethernet cable that connects your modem to your computer 2 Connect that cable from your modem to the Internet port of the SPA122 3 Using the ethernet cable that came with your SPA122 connect the Ethernet port of your ATA to ...

Страница 4: ...other numbers or extensions although you cannot transfer outbound calls For example if you receive a call on your Phone com extension but you want another party to continue the conversation take advantage of this option 1 While on the call press 2 You will hear Transfer 2 Dial the number you want to transfer your call to 3 Once you hear ringing you can either hang up immediately or speak with the ...

Страница 5: ...is accepted 6 You will also hear a slow stutter dial tone instead of a normal dial tone to let you know the feature is enabled 7 Dial 7 3 to deactivate Call Blocking Call Blocking allows you to block incoming calls from unwanted callers Phone com enables blocking incoming calls from unknown numbers to a specific phone number in your account The Call Blocking feature also allows you to globally blo...

Страница 6: ... Panel then click Call Blocking Settings Call Recording As a Phone com user you have the ability to record incoming calls However please check your current state and the other party s state and Federal laws before using this feature Dial 7 to start recording You will hear Recording is now on Dial 7 again to stop recording You will hear Recording is now off To review the recording visit the Call Lo...

Страница 7: ...e If you hear a slow stutter tone one of those features is probably enabled If you still have issues after checking these features certain network configurations can prevent your phone from receiving VoIP traffic properly See the How should I set up my network section below for some tips Why do my calls drop after 15 minutes Certain network configurations can prevent your phone from receiving VoIP...

Страница 8: ...lready has a modem router combination device A computer that is behind a double NAT setup can usually still browse the web while other activities like sending and receiving email might be problematic More advanced applications like VoIP are not likely to work at all To resolve this issue you will need to put the modem router device into bridged mode Most modem router combination devices will allow...

Страница 9: ...th your Phone com service and help you use some of its basic features Hopefully the Troubleshooting section helped if you experienced any issues with setting up your ATA or using your phone If you still have any questions or require further assistance you can reach Phone com Customer Care 24 7 Simply send an email to support phone com visit us on the web at https www phone com customer support or ...

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