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Troubleshooting
If you have any difficulties getting your modem set-up, please refer to Frequently
Asked Questions in the Broadband support section on our website at
www.acnpacific.co.nz
. If you are still unable to resolve the issue, please call our
Customer Service Team on
0508 226 007
.
Dead-On-Arrival (DOA)
and Early Life Failure (ELF)
All of our devices are thoroughly checked by the manufacturer prior to dispatch. If
however you’ve received a product that’s not in working order or develops a problem
later on, we know you’ll want it sorted out ASAP. All the devices we provide are
covered by a no-fuss replacement procedure. That means an item will be replaced if
it’s defective or damaged when removed from its packaging for the first time (“Dead
On Arrival” or “DOA”) or if it fails due to a hardware fault within a specified period
(“Early Life Failure” or “ELF”).
The DOA/ELF procedure applicable to an item is the same for all devices sold by us.
However, the timeframe within which a problem is considered ELF will depend on the
manufacturer. Please refer to the table below for the manufacturer-defined ELF period
for your device.
In the event that your new device is faulty within the ELF period please call us on
0508 226 007. If the replacement of an item is required, we will ask that it be returned
in its original packaging along with the delivery docket – so don’t throw this away.
We will send you a Return Courier Satchel which you can use to return the faulty
equipment to our warehouse. The item should be in good condition with no signs
of misuse or abuse. Once we confirm that your device has failed prematurely a
replacement
^
will be dispatched to you from our warehouse.
^ Where the original device model is no longer available the replacement will be a device of similar specifications and one
of equal value.
Manufacturer
Product failure considered ELF within:
Linksys
14 days
