10
Use of Service
You must comply with ACN’s Acceptable Use Policy in relation to your use of the
Service. The ACN Digital Phone Service is provided solely for your personal,
non-commercial use. If you or any User uses the Service in a manner that violates or
attempts to violate ACN’s Acceptable Use Policy, ACN has the right to terminate your
Service immediately and without advance notice and you are liable for any and all use
of the Service by yourself and any User.
Loss of Service Due to Power Failure or
Internet Service Outage or Termination,
or Suspension or Termination by ACN
Please note that the Service does not function in the event of power failure and
requires a fully functional broadband connection to the Internet (which is not
provided by the ACN Digital Phone Service). In the event of an outage of, or
termination of service with or by, your ISP and/or broadband provider, the Service will
not function. Should there be an interruption in the power supply or Internet outage,
the Service will not function until power is restored or the Internet outage is fixed. A
power failure or disruption may require you to reset or reconfigure equipment prior to
utilising the Service. Power disruptions or failures or Internet outages will also prevent
dialing to emergency service numbers.
Emergency Services and 111 calls
The ACN Digital Phone Service, including ‘111’ dialling, does not function in the event
of a power failure or disruption or an Internet outage. If there is an interruption to the
power supply, the service, including ‘111’ dialling will not function until power
is restored.
•
When calling emergency services you must tell the emergency service operator
your address and physical location as calling line identification may not be
available to the operator.
•
You may not be able to access some other products and services that are
incompatible with the service.
•
If you or anyone in your household has a serious illness or life threatening
condition and you/they require disability services, if you have a back-to-base
home alarm system, or if you require an uninterrupted phone line, you should
not rely on the ACN Digital Phone Service as your primary telephone service.
