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Cisco IAD2801 Series Integrated Access Devices Hardware Installation Guide
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A P P E N D I X
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Troubleshooting
If you encounter problems with your Cisco IAD2801, use this information to isolate problems in the
router or to eliminate the router as the source of the problem.
This document includes the following sections:
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Reading Port and Module LEDs, page A-5
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Recovering a Lost Password, page A-8
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More Troubleshooting Help—Cisco Technical Assistance Center, page A-8
Note
To troubleshoot interface cards, refer to the online
Cisco Interface Cards Installation Guide
If you cannot locate the source of the problem, contact a customer service representative for information
on how to proceed. For technical support information, refer to the
“Obtaining Technical Assistance”
section of the
online document. Before you call, have the following information ready:
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Chassis type and serial number
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Maintenance agreement or warranty information
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Type of software and version number
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Date you received the new chassis
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Brief description of the problem
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Brief explanation of the steps you have taken to isolate the problem
Solving Problems
The key to solving problems is to isolate the problem to a specific subsystem by comparing what the
router is doing to what it should be doing.
The LEDs on the front and rear panel of the router enable you to determine router performance and
operation. LEDs are described in the following sections:
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