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Contents 

iv 

TP-00115 

Chapter 4 Troubleshooting the EuroDOCSIS Wireless Residential 
Gateway with Voice 

2

6

Frequently Asked Questions ............................................................................................ 

27

 

Common Troubleshooting Issues .................................................................................... 3

2

 

Tips for Improved Performa

 

nce ....................................................................................... 3

3

 

Chapter 5 Customer Information 

3

4

Содержание DPC3949

Страница 1: ...TP 00115 Cisco Model DPC3949 DOCSIS 3 0 24x8 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide ...

Страница 2: ...Please Read Important Read this entire guide If this guide provides installation or operation instructions give particular attention to all safety statements included in this guide ...

Страница 3: ...g by implication estoppel or otherwise any license or right under any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Disclaimer The maximum performance for wireless is derived from IEEE Standard 802 11 specifications Actual performance can vary including lower wireless network capacity data throughp...

Страница 4: ...to change without notice No part of this publication may be reproduced or transmitted in any form by photocopy microfilm xerography or any other means or incorporated into any information retrieval system electronic or mechanical for any purpose without the express permission of Cisco Systems Inc ...

Страница 5: ...Description 4 Top Panel Description 6 Back Panel Description 7 Bottom Panel Description 9 Chapter 2 Installing the EuroDOCSIS WirelessResidential Gateway with Voice 10 Installation Preparations 11 Install the Wireless Residential Voice Gateway 18 Connect the Wireless Residential Voice Gateway 19 Chapter 3 Operation of Front Panel Indicators 21 Initial Power On Calibration and Registration AC Power...

Страница 6: ...0115 Chapter 4 Troubleshooting the EuroDOCSIS Wireless Residential Gateway with Voice 26 Frequently Asked Questions 27 Common Troubleshooting Issues 32 Tips for Improved Performance 33 Chapter 5 Customer Information 34 ...

Страница 7: ...re qualified to do so Notice àl attention desinstallateurs deréseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les instructions relatives au fonctionnement à ...

Страница 8: ...geführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert Avisoa losinstaladores desistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones...

Страница 9: ...ith the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over 13 Unplug this apparatus during lightning storms or when unused for long periods of time 14 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been da...

Страница 10: ...Do not install this apparatus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such as VCRs or DVDs lamps books vases w ith liquids or other objects on top of this product Do not block ventilation openings OperatingEnvironment This product is designed for operation indoors with a temperature range from 32 to 104 F 0 t...

Страница 11: ...rce when moving the apparatus or connecting or disconnecting cables TelephoneEquipment Notice When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric stock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a ...

Страница 12: ... experienced radio TV technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment This device is restricted for indoor use The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this de...

Страница 13: ... FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20 cm between the radiator your body Canada This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 2009 limits The evaluation was based on evaluation per RSS 102 Rev 4 The minimum separation distance from the antenna ...

Страница 14: ...y withRegard totheEU Directive 1999 5 EC R TTE Directive This declaration is only valid for configurations combinations of software firmware and hardware supported or provided by Cisco Systems for use within the EU The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements ...

Страница 15: ...http www arcep fr pour de plus amples détails Italy This product meets the National Radio Interface and the requirements specified in the National Frequency Allocation Table for Italy Unless this wireless LAN product is operating within the boundaries of the owner s property its use requires a general authorization Please check http www comunicazioni it it for more details Questo prodotto è confor...

Страница 16: ...e xiv TP 00115 EU Compliance This device complies with Commission Regulations EU No 1275 2008 and 801 2013 For more information on the energy consumption of this product go to www cisco com go cpe eu lot26 results ...

Страница 17: ...ireless Residential Gateway All features described in this guide are standard to these models of residential gateways unless otherwise noted For the purpose of this guide whenever a feature or option applies to only a specific model the model number is specified If a model number is not specified then the feature or option applies to both of the models Audience This guide is written for system ope...

Страница 18: ...rs This chapter also lists the accessories and equipment that are provided with the residential gateway so that you can verify that you received all of these items 1 Chapter 1 Introducing the EuroDOCSIS Wireless Residential Gateway with Voice In This Chapter Introduction 2 What s In the Carton 3 Front Panel Description 4 Top Panel Description 6 Back Panel Description 7 Bottom Panel Description 9 ...

Страница 19: ...ing outstanding benefits and features Compliant with DOCSIS and EuroDOCSIS 3 0 2 0 and 1 x standards along with PacketCable and EuroPacketCable specifications to deliver high end performance and reliability High performance broadband Internet connectivity to energize your online experience Two line embedded digital voice adapter for wired telephony service Four 1000 100 10BASE T Ethernet ports to ...

Страница 20: ... provided with all products One USB cable Image may vary from product May not be provided with all products If any of these items are missing or damaged please contact your service provider for assistance Notes You need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV ...

Страница 21: ...he residential gateway 2 DS ON the residential gateway is receiving data from the cable network 3 US ON the residential gateway is sending data to the cable network 4 ONLINE ON the residential gateway is registered on the network and fully operational 5 1 4 ON the Ethernet connection is operational BLINKING indicates that data is being transferred over the Ethernet connection OFF indicates that th...

Страница 22: ...G indicates the user has activated wireless setup to add new Wireless Protected Setup WPS clients on the wireless network Note The WPS button is on the top panel of the gateway For more information see Top Panel Description on page 5 9 TEL1 ON indicates telephony service is enabled Blinks when line 1 is in use OFF indicates that phone service for TEL 1 is not enabled 10 TEL2 ON indicates telephony...

Страница 23: ...s the status of the Wireless Protected Setup WPS feature The residential gateway has similar indicator on the front panel For more information see Front Panel Description on page 4 1 WIRELESS SETUP Button Press this button to activate the Wireless Setup feature This feature allows users to add new Wireless Protected Setup WPS compliant wireless clients to the home network ...

Страница 24: ...your PC at the same time 1 TELEPHONE 1 and 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines 2 USB Optional for some models Connects to selected devices For models that support USB the default is one USB port 3 ETHERNET Four RJ 45 Ethernet ports connect to the Ethernet port on your PC or your home network 4 WIFI ON OFF With both Wi Fi transmitters ...

Страница 25: ...nance purposes only Do not use unless instructed to do so by your service provider Doing so may cause you to lose any settings you have selected 6 CABLE F connector connects to an active cable signal from your service provider 7 POWER Connects the residential gateway to the AC power adapter that is provided with your residential gateway 8 ON OFF SWITCH Provided only on products that carry the CE m...

Страница 26: ...Bottom Panel Description TP 00115 9 BottomPanel Description The bottom panel of your residential gateway contains a product information label ...

Страница 27: ...way and connect the residential gateway to a computer and other devices 2 Chapter 2 Installing the EuroDOCSIS Wireless Residential Gateway with Voice In This Chapter Installation Preparations 11 Install the Wireless Residential Voice Gateway 18 Connect the Wireless Residential Voice Gateway 19 ...

Страница 28: ...ultiple telephones fax machines and analog modems The maximum number of telephone devices connected to each RJ 11 port is limited by the total Ringing Load of the telephone devices that are connected Many telephone devices are marked with a Ringer Equivalent Number REN Each telephone port on the residential gateway can support up to a 5 REN load The sum of the REN load on all of the telephone devi...

Страница 29: ...one service if your residential gateway supports digital telephone service Refer to one of the following topics to learn more about the types of service accounts that you may need to establish High Speed Internet Access Account If you do not have a high speed Internet access account your service provider will set up your account and become your Internet service provider ISP Internet access enables...

Страница 30: ... residential gateway The WAN MAC address consists of 12 alphanumeric characters The Serial Number S N of the residential gateway The serial number consists of a series of nine digits The Media Access Control CM MAC address of the residential gateway The CM MAC address consists of a series of 12 alphanumeric characters The following illustration shows a typical bar coded label the image may vary fr...

Страница 31: ...basement or other protected area Choose a location so that there is plenty of room to guide the cables away from the residential gateway without straining or crimping them Choose a location that allows adequate ventilation around the residential gateway Choose a location for the residential gateway that is adjacent to your telephone equipment if you plan on connecting your phone directly to the re...

Страница 32: ...ooring or shelving underneath to allow access to cabling Allow enough slack in all cables so that the residential gateway can be removed for any required maintenance without disconnecting the cables Choose a location that allows adequate ventilation around the residential gateway Equipment Needed Verify that you have the following items that you will need to mount the residential gateway Two wall ...

Страница 33: ...s of the Wall Mounting Slots The following illustration shows the location and dimensions of the wall mounting slots on the side of the residential gateway Use this illustration as a guide for mounting the residential gateway to the wall Note Image not to scale ...

Страница 34: ...l and install the mounting screws into the anchor bolts leave a gap of about 1 2 in 12 7 mm between the screw head and the wall Then go to Step 4 3 Install the mounting screws into the wall leave a gap of about 1 2 in 12 7 mm between the screw head and the wall Then go to Step 4 4 Verify that no cables or wires are connected to the residential gateway 5 Lift the residential gateway into position S...

Страница 35: ... Gateway The following illustration shows all of the possible connections that can be made to your residential gateway for various services Although your model may not support all of the services pictured you can determine which services your model supports by referring to the Benefits and Features list in Introduction on page 2 Notes Professional installation may be available Contact your local s...

Страница 36: ...staller The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this service 2 Power off your PC and other networking device then unplug them from the power source 3 Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the residential gateway No...

Страница 37: ...er adapter into an AC outlet The residential gateway will perform an automatic search to locate and sign on to the broadband data network This process may take up to 2 5 minutes The residential gateway will be ready for use when the Power US DS and Online LEDs on the front panel of the residential gateway stop blinking and remain on continuously 7 Plug in and power on your PC and other home networ...

Страница 38: ...s when the residential gateway is first powered up during normal operations and in special conditions 3 Chapter 3 Operation of Front Panel Indicators In This Chapter Initial Power On Calibration and Registration AC Power applied 22 Normal Operations AC Power Applied 23 Special Conditions 25 ...

Страница 39: ...tus Indicators During Initial Power Up Calibration and Registration Part 1 High Speed Data Registration Step 1 2 3 4 5 6 7 Front Panel Indicator Self Test Downstrea m Scan Downstream Signal Lock Ranging Requesting IP Address Request High Speed Data Provisioning File Data Network Registration Complete 1 POWER On On On On On On On 2 DS On Blinking On On On On On 3 US On Off Off Blinking On On On 4 O...

Страница 40: ...e consumer premise equipment CPE and the wireless home gateway Off When no devices are connected to the Ethernet ports 6 2 4G On When the wireless access point is enabled and operational Blinks When data is being transferred between the CPE and the wireless home gateway Off When the wireless access point is disabled by the user 7 5G On When the wireless access point is enabled and operational Blin...

Страница 41: ...P 00115 Note In addition to the status shown in the previous table some service providers use color coded LEDs to indicate detailed channel bonding and data link status For additional information about color coded LEDs check with your service provider ...

Страница 42: ...ss Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied 1 POWER Slow Blinking once per second 2 DS Slow Blinking once per second 3 US Slow Blinking once per second 4 ONLINE Slow Blinking once per second 5 ETHERNET 1 4 Slow Blinking once per second 6 2 4G Slow Blinking once per second 7 5G Slow Blinking once per second 8 WPS Slow Blinking once per ...

Страница 43: ... gateway is installed and provides possible solutions and tips for improved performance of the residential gateway 4 Chapter 4 Troubleshooting the EuroDOCSIS Wireless Residential Gateway with Voice In This Chapter Frequently Asked Questions 27 Common Troubleshooting Issues 35 Tips for Improved Performance 36 ...

Страница 44: ...under Network and Sharing Center click View network connections 3 Right click the connection that you want to change and then click Properties If you are prompted for an administrator password or confirmation type the password or provide confirmation The Local Area Connection Properties window appears 4 Click the Networking tab 5 Under This connection uses the following items click either Internet...

Страница 45: ...tep 3 2 Double click the Local Area Connection icon in the LAN or High Speed Internet section of the Network Connections window 3 Click Properties in the Local Area Connection Status window 4 Click Internet Protocol TCP IP and then click Properties in the Local Area Connection Properties window 5 Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Inte...

Страница 46: ...e keys and let the computer restart 9 When your computer fully reboots repeat Steps 1 through 7 to verify that all TCP IP settings are correct If your computer still does not have a Hardware Address contact your authorized Apple dealer or Apple technical support center for further assistance How DoI RenewtheIP AddressonMyPC If your PC cannot access the Internet after the residential gateway is onl...

Страница 47: ... the Finder Scroll down to Control Panels and then click TCP IP 8 Click Edit on the Finder at the top of the screen Scroll down to the bottom of the menu and then click User Mode 9 Click Advanced in the User Mode window and then click OK 10 Click the Up Down selector arrows located to the right of the Connect Via section of the TCP IP window and then click Using DHCP Server 11 Click Options in the...

Страница 48: ...ay ConnecttoMyComputer The residential gateway connects to the 10 100 1000BASE T Ethernet port on your PC To use the Ethernet interface your PC needs Ethernet cards These cards are available from your local PC or office supply retailer or from your service provider For best performance over an Ethernet connection your PC should be equipped with a Gigabit Ethernet card After MyWireless Residential ...

Страница 49: ...an Ethernet card follow the installation instructions very carefully Verify the status of the front panel status indicator lights TheWireless Residential Voice Gateway doesnotregister anEthernet connectionafter connectingtoa hub If you are connecting multiple PCs to the residential gateway you should first connect the residential gateway to the uplink port of the hub using the correct crossover ca...

Страница 50: ... Verify that your cable service is active and that it supports two way service Verify that all cables are properly connected and that you are using the correct cables If you are using the Ethernet connection verify that your TCP IP is properly installed and configured Verify that you have called your service provider and given them the serial number and MAC address of your residential gateway If y...

Страница 51: ...ptions to speak with a service engineer Access your company s extranet site to view or order additional technical publications For accessing instructions contact the representative who handles your account Check your extranet site often as the information is updated frequently 5 Chapter 5 Customer Information ...

Страница 52: ... 408 527 0883 This document includes various trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2015 Cisco and or its affiliates All rights reserved April 2015 Part Number TP 00115 ...

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