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4011350 Rev D

How Do I Troubleshoot My Internet Service Installation?

My wireless home gateway does not recognize the cable network



The wireless home gateway works with a standard, 75-ohm, RF coaxial cable. If
you are using a different cable, your wireless home gateway will not function
properly. Contact your service provider to determine if you are using the correct
cable.



You may need to renew the IP address on your PC. Refer to

How Do I Renew the

IP Address on My PC?

(on page 39), for instructions on how to renew the IP

address for your particular operating system.



Your USB interface may be malfunctioning. Refer to the troubleshooting
information in your USB documentation.

Содержание DPC2434

Страница 1: ...y Devices to Use the Internet 23 How Do I Configure TCP IP Protocol 25 How Do I Install USB Drivers 28 What Are the Requirements for Ethernet Network Devices 29 How Do I Select and Place Ethernet Network Devices 30 How Do I Connect Ethernet Network Devices 31 What Are the Requirements for USB Network Devices 33 How Do I Select and Place USB Network Devices 34 How Do I Connect USB Network Devices 3...

Страница 2: ...w Do I Install the Modem for Telephone Service 47 How Do I Maintain the Batteries 50 How Do I Mount the Modem on a Wall Optional 52 How Do I Configure the Wireless Home Gateway 56 Telephone Service Frequently Asked Questions 131 Access Basic Gateway Information 133 Having Difficulty 136 Tips for Improved Performance 139 Front Panel LED Status Indicator Functions 140 Notices 143 For Information 145...

Страница 3: ...u are qualified to do so 20070112 SysInstaller 820 English Notice à l attention des installateurs de réseaux câblés Les instructions relatives aux interventions d entretien fournies dans la présente notice s adressent exclusivement au personnel technique qualifié Pour réduire les risques de chocs électriques n effectuer aucune intervention autre que celles décrites dans le mode d emploi et les ins...

Страница 4: ...aufgeführt sind außer Sie sind zur Durchführung solcher Arbeiten qualifiziert 20070112 SysInstaller 820 German Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado Con el fin de reducir el riesgo de descarga eléctrica no realice ninguna otra operación de reparación distint...

Страница 5: ...rovided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet If this product connects to coaxial cable wiring be sure the cable system is grounded earthed Grounding provides some protection against voltage surges and built up static charges Protect the Product from Lightning For added protection unplug this apparatus during lightning storms or when unuse...

Страница 6: ...the preceding warning about explosion and disposal issues and follow the Safety and Disposal instructions below Safety Insert batteries correctly There may be a risk of explosion if the batteries are incorrectly inserted Do not attempt to recharge disposable or non reusable batteries Please follow instructions provided for charging rechargeable batteries Replace batteries with the same or equivale...

Страница 7: ...h Do not use a liquid cleaner or an aerosol cleaner Do not use a magnetic static cleaning device dust remover to clean this product WARNING Avoid electric shock and fire hazard Never push objects through the openings in this product Foreign objects can cause electrical shorts that can result in electric shock or fire Accessories Warning WARNING Avoid electric shock and fire hazard Only use attachm...

Страница 8: ...ect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables WARNING Avoid personal injury and damage to this product Use only with the cart stand tripod bracket or table specified by the manufacturer or sold with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip ove...

Страница 9: ...experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are ...

Страница 10: ...ur service provider for more information about subscribing to these services Benefits and Features Your new DPC2434 or EPC2434 wireless home gateway offers the following outstanding benefits and features Features an embedded media terminal adapter EMTA supporting two line voice services Provides a high speed broadband Internet connection that energizes your online experience such as providing hass...

Страница 11: ...eration for easy set up and installation Provides parental control and advanced firewall technology Utilizes an attractive compact design that allows for vertical horizontal or wall mount placement Allows automatic software upgrades by your service provider ...

Страница 12: ...ireless Home Gateway versions With or without battery backup capability With internal or external power supply One AC power cord models with internal power supply or One power adapter models requiring external power supply One Ethernet cable CAT5 RJ 45 One USB cable not included with some models One CD ROM containing the user s guide and the USB drivers Lithium Ion cartridge battery not included w...

Страница 13: ...want to connect a VCR a Digital Home Communications Terminal DHCT or a set top converter or a TV to the same cable connection as your wireless home gateway Cables and other equipment needed for telephone service must be purchased separately Contact your service provider to inquire about the equipment and cables you need for telephone service ...

Страница 14: ...rk 3 US On indicates that the wireless home gateway is sending data to the cable network 4 ONLINE On indicates that the wireless home gateway is registered on the network and fully operational 5 LAN1 LAN4 USB On indicates that an Ethernet USB connection is present and blinking indicates that Ethernet USB data is being transferred between a PC and the wireless home gateway 6 WIRELESS On indicates t...

Страница 15: ...able modem is active and fully operational The wireless home gateway high speed data operation is disabled when operating on battery power and only the telephone service is active LEDs may behave differently when the wireless home gateway is running on battery power without AC power Most LEDs are disabled if the unit is operating on battery power In this mode the POWER LED blinks to indicate that ...

Страница 16: ...o an active cable signal from your service provider 3 RESET Soft Reset Pressing the Reset switch momentarily less than 1 second initiates a soft reset of the wireless home gateway A soft reset causes the gateway to restart and to re register on the network A soft reset will not erase your personal settings configured in the gateway Factory Reset Activating this switch resets the EMTA Pressing the ...

Страница 17: ...me network 5 USB USB 2 0 port connects to the USB port on your PC 6 TELEPHONE 1 and 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines 7 ANTENNA Provides a communication connection for the built in wireless access point WAP to allow wireless devices to communicate with the modem ...

Страница 18: ... 1 second initiates a soft reset of the wireless home gateway A soft reset causes the gateway to restart and to re register on the network A soft reset will not erase your personal settings configured in the gateway Factory Reset Activating this switch resets the EMTA Pressing the reset switch and holding it in for more than ten seconds resets the device to factory default values and restarts the ...

Страница 19: ... your PC 6 TELEPHONE 1 and 2 RJ 11 telephone ports connect to home telephone wiring to conventional telephones or fax machines 7 ANTENNA Provides a communication connection for the built in wireless access point WAP to allow wireless devices to communicate with the wireless home gateway ...

Страница 20: ... you decide where to place your wireless home gateway Consider these recommendations Position your PC and wireless home gateway so that they are located near an AC power outlet Position your PC and wireless home gateway so that they are located near an existing cable input connection to eliminate the need for an additional cable outlet There should be plenty of room to guide the cables away from t...

Страница 21: ... Minimum System Requirements for a PC A PC with a Pentium MMX 133 processor or greater 32 MB of RAM Web browsing software CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 or later 32 MB of RAM System Requirements for an Ethernet Connection A PC with Microsoft Windows 95 operating system or later with TCP IP protocol installed or an Apple Macintosh computer with TCP IP protocol ins...

Страница 22: ...n The serial number of the modem The Media Access Control MAC address of the modem These numbers appear on a bar code label located on the wireless home gateway The serial number consists of a series of alphanumeric characters preceded by S N The MAC address consists of a series of alphanumeric characters preceded by CM MAC The following illustration shows a sample bar code label Write down these ...

Страница 23: ...et devices in your home or office Sharing one connection among many devices is called networking Connecting and Installing Internet Devices You must connect and install your wireless home gateway to access the Internet Professional installation may be available Contact your local service provider for further assistance To connect devices The following diagram illustrates one of the various network...

Страница 24: ...sert the AC power cord into the POWER connector on the back of the wireless home gateway and then plug the cord into an AC power source 5 Plug in and power on your networked devices including your PC The wireless home gateway will then begin an automatic search to locate and sign on to the broadband data network This process may take up to 5 minutes The modem will be ready for use when the ONLINE ...

Страница 25: ...ntains the TCP IP protocol Ethernet adapter 4 Is TCP IP protocol listed in the installed network components list If yes go to step 7 If no click Add click Protocol click Add and then go to step 5 5 Click Microsoft in the Manufacturers list 6 Click TCP IP in the Network Protocols list and then click OK 7 Click the TCP IP Ethernet Adapter protocol and then choose Properties 8 Click the IP Address ta...

Страница 26: ...ows XP Systems 1 Click Start and depending on your Start menu setup choose one of the following options If you are using the Windows XP Default Start Menu select Connect to choose Show all connections and then go to step 2 If you are using the Windows XP Classic Start Menu select Settings choose Network Connections click Local Area Connection and then go to step 3 2 Double click the Local Area Con...

Страница 27: ...ht corner of the TCP IP window is unchecked If there is a check mark in the option uncheck the option and then click Info in the lower left corner 7 Is there a Hardware Address listed in this window If yes click OK To close the TCP IP Control Panel window click File and then scroll down to click Close You have completed this procedure If no you must power off your Macintosh 8 With the power off si...

Страница 28: ...r s USB port Then connect the other end of the USB cable to the USB port on the gateway 4 Click Next in the Found New Hardware Wizard window 5 Select Search for a suitable driver for my device recommended in the Found New Hardware Wizard window and then click Next 6 Select CD ROM drives in the Found New Hardware Wizard window and then click Next 7 Click Next in the Found New Hardware Wizard window...

Страница 29: ...k performance WhatAre the Wiring Requirements for Ethernet Networking A number of factors can impact the practical limit of the network Although the wireless home gateway is designed to support several Ethernet network devices it is important to view the characteristics of the entire network and not just each individual node The theoretical distance between two 10 100BASE T CAT 5 Ethernet hubs is ...

Страница 30: ...e Best Location for My Ethernet Network Devices You should work with your service provider to choose the best location for your Ethernet network devices Consider these recommendations Location of two way cable outlets Distance of the Ethernet network devices from the wireless home gateway Location of computers and other equipment from AC power outlets Ease of running Ethernet cable to the Ethernet...

Страница 31: ... the various Ethernet network connection options that are available to you WARNING Hazardous electrical voltages can be present on any connected wiring Ethernet wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the wireless home gateway before attempting to connect to any device To avoid personal injury follow the connection steps in the exact orde...

Страница 32: ...reless home gateway Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 5 After all connections are complete insert the AC power cord into the POWER connector on the back of the wireless home gateway and then plug the cord into an AC power source 6 The wireless home gateway begins an automatic search to locate and sign on to the network In some unusual circumstan...

Страница 33: ...C or other USB device to the USB port on the EMTA WhatAre the Wiring Requirements We recommend that you use the USB 1 1 cable provided with your modem Do I Need to Install USB Drivers on My Computer To use USB network devices you must have the correct USB drivers installed on your PC Refer to How Do I Install USB Drivers on page 28 for information on installing USB drivers ...

Страница 34: ...etwork devices Where Is the Best Location for My USB Network Devices You should work with your service provider to choose the best location for your USB network devices Consider these recommendations Location of two way coaxial cable outlets Distance of the USB network devices from the wireless home gateway Location of computers and other equipment from AC power outlets Ease of running USB cable t...

Страница 35: ...lectrical voltages can be present on any connected wiring USB wiring and connections must be properly insulated to prevent electrical shock Disconnect power from the wireless home gateway before attempting to connect to any device To avoid personal injury follow these steps in the exact order shown CAUTION To prevent possible damage to the equipment disconnect any other service before connecting y...

Страница 36: ...b 4 Connect the active RF coaxial cable to the CABLE connector on the back of the wireless home gateway Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 5 After all connections are complete insert the AC power cord into the POWER connector on the back of the wireless home gateway and then plug the cord into an AC power source 6 The wireless home gateway begins...

Страница 37: ...ed and that you are using the correct cables Verify that your cable service is active and that it supports two way service Verify that TCP IP is properly installed and configured on all devices if you are using the Ethernet connections Verify that you have followed the procedure in How Do I Install USB Drivers on page 28 if you are using the USB connection Verify that you have called your service ...

Страница 38: ...cable your wireless home gateway will not function properly Contact your service provider to determine if you are using the correct cable You may need to renew the IP address on your PC Refer to How Do I Renew the IP Address on My PC on page 39 for instructions on how to renew the IP address for your particular operating system Your USB interface may be malfunctioning Refer to the troubleshooting ...

Страница 39: ...onfiguration window displays the Ethernet adapter information 4 Click Release and then click Renew The IP Configuration window displays a new IP address 5 Click OK to close the IP Configuration window you have completed this procedure Note If you cannot access the Internet contact your service provider for further assistance Renewing the IP Address on Windows NT 2000 or XP Systems 1 Click Start an...

Страница 40: ... more information on the maximum number of wireless network devices to connect to the DPC2434 or EPC2434 in order to maintain optimal network performance WhatAre the Requirements for Wireless Networking It is important to view the characteristics of the entire network and not just each individual node The theoretical distance between wireless network devices is 100 feet inside of a building and 30...

Страница 41: ... for your wireless network devices Consider these recommendations Distance from the wireless home gateway to the wireless network devices Do not place the wireless home gateway near metallic surfaces that may block the wireless communications path Wireless communication is line of sight through non metallic walls However the more structures walls the signal must pass through the weaker the receive...

Страница 42: ...ess Network Devices You must install wireless network devices for use with your wireless home gateway Professional installation may be available Contact your local service provider for further assistance The following diagram illustrates one of the various wireless network connection options that are available to you ...

Страница 43: ...t locations for wireless network devices For more information see How Do I Select and Place Wireless Network Devices on page 41 2 Connect and install the wireless network device s 3 Connect the active RF coaxial cable to the CABLE connector on the back of the wireless home gateway Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 4 After all connections are com...

Страница 44: ...phony service provider to your current telephony service provider In some areas you may be able to transfer your existing telephone numbers or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line Discuss these options with your telephony service provider You will need to give your service provider the following information Th...

Страница 45: ...is adjacent to your telephone equipment if you are using only one or two pieces of telephone equipment Note If you are using the wireless home gateway to provide service to several telephones a professional installer can connect the wireless home gateway to your existing home telephone wiring To minimize changes to the home telephone wiring you may want to locate the wireless home gateway near an ...

Страница 46: ...tached telephone devices cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding more devices If too many telephone devices are attached and the ring signal can no longer be heard telephone devices should be removed until the ring signal works properly Telephones fax machines and other telephone ...

Страница 47: ...ation for providing telephone service WARNING To avoid personal injury follow the installation instructions in the exact order shown Telephone connections to an installed home telephone wiring network must be done by a qualified installer The cable telephone service provider may offer professional installation and connection to the home telephone wiring network A fee may be charged for this servic...

Страница 48: ...set up and enabled by the telephone service provider The two center conductors pins 3 and 4 on the RJ 11 connector provide electrical connections to directly attached telephone devices or to a permanently installed in home telephone wiring network The telephone port labeled Line 1 also supports multi line telephone devices Line 1 is supported on pins 3 and 4 and Line 2 is supported on pins 2 and 5...

Страница 49: ...ps blinking and illuminates continuously Note Use an optional cable signal splitter to add a TV a DHCT or set top converter or a VCR 4 Test your telephone service by lifting the receiver of each attached telephone to verify that the dial tone can be heard and that you can make and receive telephone calls This process may take several minutes Notes The TEL 1 and TEL 2 LED status indicators on the f...

Страница 50: ...soon as you attach the modem to the AC electrical outlet When you first plug in the modem the POWER LED status indicator illuminates The BATTERY LED status indicator illuminates when the battery is fully charged and operational Important It may take as long as 24 hours for each battery to charge fully Using the Modem Without a Battery If you want you can use the modem without a battery If you need...

Страница 51: ...access to the battery compartment 2 Slide the battery lock upward toward the front panel LEDs to disengage the battery lock 3 Grasp the plastic strip on the front of the battery and gently slide the battery forward to remove it from the battery compartment 4 Insert a new battery into the battery compartment 5 Repeat steps 3 and 4 if you are replacing both batteries Then go to step 6 6 Close the ba...

Страница 52: ...s and the cables should be able to easily reach the wireless home gateway without strain Leave sufficient clearance between the bottom of the wireless home gateway and any flooring or shelving underneath to allow access to cabling In addition leave enough slack in all cables so that the wireless home gateway can be removed for any required maintenance without disconnecting the cables Also verify t...

Страница 53: ...4011350 Rev D 53 How Do I Mount the Modem on a Wall Optional Mount the modem as shown in one of the following illustrations ...

Страница 54: ...ateway on a Wall 1 Using a drill with a 3 16 inch bit drill two holes at the same height and 4 inches apart Note The preceding graphic illustrates the location of the mounting holes on the back of the wireless home gateway 2 Are you mounting the wireless home gateway into a drywall or concrete surface where a wooden stud is available If yes go to step 3 If no drive the anchor bolts into the wall a...

Страница 55: ... connected to the wireless home gateway 5 Lift the wireless home gateway into position Slip the large end of both mounting slots located in the back of the wireless home gateway over the mounting screws and then slide the wireless home gateway down until the narrow end of the keyhole slot contacts the screw shaft Important Verify that the mounting screws securely support the wireless home gateway ...

Страница 56: ...xamples shown in this section are for illustration purposes only Your pages may differ from the pages shown in this guide Note If you are not familiar with the network configuration procedures detailed in this section contact your service provider before you attempt to change any of the wireless home gateway default settings Accessing the Wireless Home Gateway You must access the WebWizard in orde...

Страница 57: ... Password Settings setup page Enter the password you wish to use in the 2 password fields and click Apply Important We highly recommend that you set up a password to prevent unauthorized access to the setup pages of your gateway Your new password becomes effective immediately The password window reappears Enter your new password to gain access to the Setup page Note The gateway ships from the fact...

Страница 58: ...etup Page Section Headings The Setup page is divided into the following section headings Basic Settings Advanced Settings Firewall Parental Control Wireless In the Setup page click the selections listed within these sections to access the WebWizard page for that selection A description of the selections available in each section follows next ...

Страница 59: ...em Use this page to restart your wireless home gateway Save Configuration to your PC Use this page to save your cable modem RG configuration to your local PC and to restore the RG configuration to your wireless home gateway if necessary Advanced Settings The following table provides a description of the pages available from within the Advanced Settings section of the Setup page Field Name Descript...

Страница 60: ...o configure an IP address that is visible to the wide area network WAN DMZ hosting is commonly referred to as exposed host and allows you to specify the default recipient of WAN traffic that Network Address Translation NAT is unable to translate to a known local PC A DMZ is used by a company that wants to host its own Internet services without sacrificing unauthorized access to its private network...

Страница 61: ...s Basic Rules Use this page to setup access rules that block certain Internet content and certain websites Time of Day Rules Use this page to configure Web access filters to block all Internet traffic to and from specific network devices based on time of day settings that you select Local Log Use this page to view events captured by Parental Control event log feature Wireless The following table p...

Страница 62: ...Password Settings Use the Basic Settings Password Settings page to set up a password to restrict unauthorized persons from accessing to your wireless home gateway settings Click Password Settings in the Basic Settings section of the Setup page to access the Password Settings page Notes Your gateway modem comes from the factory with no password enabled We highly recommend that you set up a user pas...

Страница 63: ...asic Settings Enable Disable time synchronization by Network Time protocol page to enable or disable time synchronization by Network Time protocol Important Your gateway will automatically synchronize with the local time of your DOCSIS cable network Changes to time synchronization should only be made if the DOCSIS network clock does not match your local time Note If you are not familiar with the t...

Страница 64: ...reless Home Gateway Setup Basic Settings Enable Disable Time Synchronization by Network Time Protocol Page Example The following illustration is an example of the Basic Settings Enable Disable time synchronization by Network Time protocol page ...

Страница 65: ...ime and date of the last successful time update Time Zone Displays the current time zone The drop down list allows you to select your local time zone Daylight Saving Time Allows you to adjust the time during periods when Daylight Saving Time is in effect Check the Enable box to enable or disable this setting Note If the offset for Daylight Savings Time is other than 60 minutes enter the offset in ...

Страница 66: ...ote If you are not familiar with the network configuration procedures detailed in this section contact your service provider before you attempt to change any of the wireless home gateway default network configuration settings Click Network Configuration in the Basic Settings section of the Setup page to access the Setup Basic Settings Network Configuration page Setup Basic Settings Network Configu...

Страница 67: ...rt will be assigned a public IP address automatically by your ISP except when a static IP address is set up as described below The WAN IP address will be shared by all the PCs in your private local area network to access the Internet Subnet Mask Displays the subnet mask for your WAN port This address is automatically assigned to your WAN port by your ISP except when a static IP address is set up a...

Страница 68: ...de the information for you to enter into this field Default Gateway Manual entry is required your ISP will provide the information for you to enter into this field Primary DNS static IP only Manual entry is required Your ISP will provide the information for you to enter into this field Secondary DNS static IP only Manual entry is required Your ISP will provide the information for you to enter into...

Страница 69: ...and assigns IP addresses in your network Note If you are not familiar with the IP management procedures detailed in this section contact your service provider before you attempt to change any of the wireless home gateway default IP management settings Click LAN IP Address Management in the Basic Settings section of the Setup page to access the Setup Basic Settings IP Management page ...

Страница 70: ...70 4011350 Rev D How Do I Configure the Wireless Home Gateway Setup Basic Settings IPManagement Page Example The following illustration is an example of the Setup Basic Settings IP Management page ...

Страница 71: ... Number of CPEs Enter the maximum number of devices allowed to connect to the Private LAN Note The Factory Default is 245 The maximum number of devices is 253 This is the combined total of addresses reserved for static IP addresses for example the sum of the IP addresses between 2 and the value entered in the Starting Local Address field and the value entered in the Number of CPEs field Note The s...

Страница 72: ...re connected to your local network Reserving IP addresses is useful in making sure that there are no IP address conflicts on the network for example two devices using the same IP address Another example when using DMZ Host the IP address for the DMZ Host should always have the same IP address Note If you are not familiar with the Fixed CPE IP Assignment procedures detailed in this section contact ...

Страница 73: ...c Settings Fixed CPE IP Assignment page Field Name Description MAC Address The MAC address of the PC or device for example a printer for which you want to reserve a specific IP address on the network Assign to IP The IP address you assign to the PC or device for which you want to reserve a specific IP address on the network Only MAC addresses within the range of the gateway s DHCP address pool can...

Страница 74: ...e Gateway Modem Use the Setup Basic Settings Restart Cable Modem page to restart your cable modem Click Restart Modem in the Basic Settings section of the Setup page to access the Basic Settings Restart Cable Modem page Click Reboot Cable Modem to restart the gateway modem Note Restarting your gateway modem does not reset any of the settings Setup Basic Settings Restart Cable Modem Page Example Th...

Страница 75: ...rovider before you attempt to change any of the wireless home gateway default settings Click Save Configuration to your PC in the Basic Settings section of the Setup page to access the Setup Basic Settings Save RG Configuration to Local PC page Setup Basic Settings Save RG Configuration to Local PC Page Example The following illustration is an example of the Setup Basic Settings Save RG Configurat...

Страница 76: ...the Setup Advanced Settings Options page to enable or disable advanced features on your network When the wireless interface is disabled the transmitter is turned off Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the wireless home gateway default advanced options settings Click Options in the Advanc...

Страница 77: ...ide of the gateway Access to the set up parameters is obtained by using the password to access the WebWizard Enable this feature by checking the Remote Config Management box on the Setup Advanced Settings Options page To access your gateway from a remote location you must also know the WAN IP address of the gateway To find the WAN IP address go to the Network Configuration page under Basic Setting...

Страница 78: ...pt to change any of the wireless home gateway default advanced IP filtering settings Click IP Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings IP Filtering page SetupAdvanced Settings IPFiltering Page Example The following illustration is an example of the Setup Advanced Settings IP Filtering page SetupAdvanced Settings IPFiltering Page Des...

Страница 79: ...going TCP UDP traffic to the WAN using their MAC address Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the wireless home gateway default advanced MAC filtering settings Click MAC Address Filtering in the Advanced Settings section of the Setup page to access the Setup Advanced Settings MAC Filtering...

Страница 80: ...sses not listed in the table will be denied Internet access Function Keys Key Description Add MAC Address Adds the MAC address you enter in the Add MAC Address field Remove MAC Address Click to remove a selected MAC address from the list Clear All Click to remove all MAC addresses from the list Configuring and Enabling TCPand UDPPort Filters Use the Setup Advanced Settings Port Filtering page to c...

Страница 81: ...011350 Rev D 81 How Do I Configure the Wireless Home Gateway SetupAdvanced Settings Port Filtering Page Example The following illustration is an example of the Setup Advanced Settings Port Filtering page ...

Страница 82: ...g page to configure port forwarding for local IP addresses Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP UDP ports to a local PC You must also set up a fixed private LAN IP address for the destination device Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the ...

Страница 83: ...11350 Rev D 83 How Do I Configure the Wireless Home Gateway SetupAdvanced Settings Port Forwarding Page Example The following illustration is an example of the Setup Advanced Settings Port Forwarding page ...

Страница 84: ...iggers Use the Setup Advanced Settings Port Triggers page to configure TCP UDP port triggers Port triggering is similar to port forwarding but is dynamic In other words the system does not hold the ports open indefinitely For example when the wireless home gateway detects outgoing data on a specific IP port number set in the Trigger Range the resulting ports set in the Target Range will open for i...

Страница 85: ...4011350 Rev D 85 How Do I Configure the Wireless Home Gateway SetupAdvanced Settings Port Triggers Page Example The following illustration is an example of the Setup Advanced Settings Port Triggers page ...

Страница 86: ...ox in the Enable field 3 In the second row enter 3074 in both Start Port and End Port fields 4 In the same row as the second entry select Both and then select the box in the Enable field 5 Click Apply to apply and save your new port forwarding settings Configuring the DMZ Host Use the Setup Advanced Settings DMZ Host page to configure an IP address that is visible to the WAN DMZ hosting is commonl...

Страница 87: ...fixed IP address as a DMZ Host by entering its IP address in the DMZ Address field Make sure the IP address used is not in the range of addresses delivered by the built in DHCP server After setting up a DMZ Host all ports on this device are open to the Internet You may configure only one PC to be the DMZ host DMZ is generally used for PCs running problem applications that use random port numbers a...

Страница 88: ...ernative to using a private dedicated leased line for a private network Using industry standard encryption and authentication techniques an Internet Protocol Security IPsec VPN creates a secure connection that operates as if you were directly connected to your local network For example a VPN allows users to sit at home and connect to his her employer s corporate network and receive an IP address i...

Страница 89: ...llowing illustration is an example of a blank Setup Advanced Settings VPN Termination Status page No VPN tunnels are configured SetupAdvanced Settings VPN Termination Status Page with VPN Tunnel Configured The following illustration is an example of the Setup Advanced Settings VPN Termination Status page with a VPN tunnel configured ...

Страница 90: ...d NOT Connected Control Displays one of the following three keys based on the current tunnel enable and connection state Enable Connect Endpoint disabled Configure Displays Edit or Delete keys used for settings management Add New Tunnel Allows you to create a new tunnel configuration When you click Add New Tunnel the VPN Setup page opens Event Log Allows you to access the Event Log page The Event ...

Страница 91: ...less Home Gateway Creating and Configuring IPsec VPN Tunnels To create and configure IPsec VPN tunnels click Add New Tunnel on the VPN Termination Status page The VPN Setup page opens The following illustration is an example of the VPN Setup page ...

Страница 92: ...N tunnel after the tunnel is named and configured Click Apply to activate the selected setting Enabled or Disabled Function Keys The following table describes the function keys associated with the Tunnel section of the VPN Setup page Key Description Delete Tunnel Allows you to delete a tunnel Add New Tunnel Allows you to create a heading for the tunnel settings that you can select using the Tunnel...

Страница 93: ...s Identity type Allows you to select the local Identity type from one of the following options WAN IP address of the router default User specified IP address Fully qualified domain name FQDN Email address This is the identity that the far endpoint will use for identification of the VPN termination point The remote VPN endpoint on the other end of the tunnel should match these settings for its remo...

Страница 94: ...he subnet For Single IP address enter only the specific IP address For IP address range enter the starting and ending IP addresses Mask Allows you to enter Mask information based on the selected Address group type For IP subnet enter the subnet mask For Single IP address enter only the specific IP address in the Subnet field Leave this field blank For IP address range enter the starting IP and end...

Страница 95: ...lows you to enter either the IP address or the FQDN of the remote endpoint depending on what Network Address type you selected IPsec Settings With VPN tunnels there are two phases of Security Association SA Phase 1 creates an Internet Key Exchange IKE SA When Phase 1 is complete Phase 2 creates one or more IPsec SAs that are then used to key IPsec sessions Field Description Pre shared key Allows y...

Страница 96: ...nded because it is more secure Phase 1 SA lifetime Allows you to enter the number of seconds for an individual rotating key to last until a re key negotiation between each endpoint occurs Smaller lifetimes are generally more secure since it would give a hacker a smaller amount of time to try to crack the key However key negotiation does take up bandwidth so network throughput is sacrificed with sm...

Страница 97: ... the VPN tunnel uses the same method Note SHA is recommended because it is more secure Phase 2 SA lifetime Allows you to enter the number of seconds for an individual rotating key to last until a re key negotiation between each endpoint occurs Smaller lifetimes are generally more secure since it would give a hacker a smaller amount of time to try to crack the key However key negotiation does take ...

Страница 98: ...protection filters Note If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the wireless home gateway default firewall options settings Click Options in the Firewall section of the Setup page to access the Setup Firewall Options page Setup Firewall Options Page Example The following illustration is an example...

Страница 99: ...hese applets run automatically when they are received by a PC Filter ActiveX Enables disables ActiveX controls This feature helps to protect the devices in your private network from irritating or malicious ActiveX controls that are sent unsolicited to devices in your private network from the Internet These ActiveX controls run automatically when they are received by a PC Filter Popup Windows Enabl...

Страница 100: ...gging page to access the firewall event log and allows you to enter your email address in order for you to receive email alerts related to firewall attacks by hackers Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the wireless home gateway default firewall event logging settings Click Event Logging in the Fi...

Страница 101: ...the person who monitors the firewall When an event occurs it will be logged and an email will be sent to this address automatically reporting the event SMTP Server Name Allows you to enter the mail server name of your outgoing mail server or the mail server of your Internet service provider ISP E mail Alerts Allows you to enable or disable sending email alerts Description Describes what event was ...

Страница 102: ... appear on the Setup Firewall Event Logging page Key Description Apply Saves the values you enter into the fields without closing the screen E mail Log Allows you to force the system to send an email alert even if the E mail Alerts box is left unchecked Clear Log Allows you to clear all entries in the log ...

Страница 103: ... and to add or delete the individuals who are authorized to set parental controls Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the wireless home gateway default parental control settings Click User Setup in the Parental Control section of the Setup page to access the Setup Parental Control User Setup page ...

Страница 104: ...104 4011350 Rev D How Do I Configure the Wireless Home Gateway Setup Parental Control User Setup Page Example The following illustration is an example of the Setup Parental Control User Setup page ...

Страница 105: ... the drop down menu to edit a user profile The drop down menu allows you to recall the profile to be edited User names and passwords are case sensitive Make sure to check the Enable box to activate the user profile If a profile is not active that user will not have any access to the Internet To remove a user profile use the drop down menu to select the user to be removed and click the Remove User ...

Страница 106: ...is no Internet access activity indicating that the user is no longer online If the inactivity timer is triggered the user session will be closed automatically In order to regain Internet access the user must log in again with their User Name and Password Note Set the Inactivity time value to 0 zero to prevent timeout due to inactivity Available Rules Lists available rules Apply a rule by selecting...

Страница 107: ...hat block certain Internet content and certain websites Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the wireless home gateway default parental control settings Click Basic Rules in the Parental Control section of the Setup page to access the Setup Parental Control Basic Setup page ...

Страница 108: ...108 4011350 Rev D How Do I Configure the Wireless Home Gateway Setup Parental Control Basic Setup Page Example The following illustration is an example of the Setup Parental Control Basic Setup page ...

Страница 109: ...ons or settings This setting will allow you to assign No Rule status to users who are not subject to content related access restrictions Rule Settings Allows you to edit a content rule by using the drop down menu to recall the rule to be edited To remove a user profile use the drop down menu to select the rule to be removed and click on the Remove Rule button Keyword List Allows you to create a li...

Страница 110: ...tained in the URLs used to access those Internet sites Domain blocking allows you to restrict access to websites based on the site s Domain Name The Domain Name is the portion of the URL that precedes the familiar COM ORG or GOV extension Keyword blocking allows you to block access to Internet sites based on a Keyword or text string being present anywhere in the URL not just in the Domain Name Not...

Страница 111: ...affic to and from specific network devices based on day of week and time of day settings that you select Note If you are not familiar with the settings detailed in this section contact your service provider before you attempt to change any of the wireless home gateway default parental control settings Click Time of Day Rules in the Parental Control section of the Setup page to access the Parental ...

Страница 112: ...ess home gateway uses the network time of day clock that is managed by your data service provider The time of day clock must be accurate and represent the time of day in your time zone for this feature to operate properly Verify that the Status and Set Time pages reflect the correct time of day If they do not reflect the correct time of day contact your data service provider You can also adjust yo...

Страница 113: ...y Description Add Allows you to add a new Time of Day access filter or rule Enter the name of the filter and click the Add key to add the filter to the list Time of Day rules are used to restrict Internet access based on the day and time Enabled Allows you to enable filters from the Time of Day filter list Remove Removes the selected filter from the Time of Day filter list Apply Saves all addition...

Страница 114: ...tal Control Event Log page This page allows you to track by user any attempts made by that user to access Internet sites that are restricted Field Name Description Last Occurrence Displays the time of the most recent attempt to access a restricted Internet site Action Displays the automated action taken to block the intrusion Target Displays the URL of the restricted site User Displays the user wh...

Страница 115: ... If you are not familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the wireless home gateway default wireless basic settings Click Basic in the Wireless section of the Setup page to access the Setup Wireless Basic page Setup Wireless Basic Page Example The following illustration is an example of the Setup Wireless Basic pa...

Страница 116: ...ws you to select Open or Closed for your network type Country Allows you to select the country in which you are using your access point New Channel 1 11 Allows you to set a communications channel for your access point Note Wireless networking channels overlap Channels 1 6 and 11 do not overlap with each other For best performance select one of these channels If there are other access points in use...

Страница 117: ...rity To gain initial access to your wireless network select WPA security on your computer s wireless adapter and enter the WPA key to match the key setup in your gateway The factory default WPA key in the gateway is the serial number of the device You can continue to use this factory default key However to maximize your wireless security it is highly recommended that you use something other than t...

Страница 118: ...118 4011350 Rev D How Do I Configure the Wireless Home Gateway Setup Wireless Security Page Example The following illustration is an example of the Setup Wireless Security page ...

Страница 119: ...ou must enable encryption to protect data that is transmitted over your wireless network WPA WPA2 Encryption Allows you to select a WPA WPA2 security method The factory default security is WPA PSK WPA Pre Shared Key Allows you to set a WPA Pre Shared key Enter a text string in this field The text string or phrase is used to generate a unique set of encryption keys for your network Use this string ...

Страница 120: ...ADIUS Key Allows you to set the Shared Secret key for your RADIUS connection The factory default for this field is empty This field is used with 802 1x and WPA Network Authentication Group Key Rotation Interval Allows you to set the WPA Group Key Rotation Interval in seconds This only applies when WPA or WPA2 Network Authentication is enabled Set this value to 0 factory default to disable periodic...

Страница 121: ...th TKIP TKIP Temporal Key Integrity Protocol data encryption is automatically enabled when WPA and WPA PSK network authentication is enabled factory default Notes 64 bit and 40 bit encryption are two different names for the same encryption 128 bit and 104 bit encryption are two different names for the same encryption Shared Key Authentication Allows you to determine if Shared Key Authentication is...

Страница 122: ...ey values You will need these Key values when you set up your client wireless adapter The Key values in each wireless network device must match Network Keys 1 through 4 128 bit keys Select these keys for use with Encryption Mode set to 128 bit encryption Enter 13 byte values for a Key You do not have to set all four Keys Usually only one is needed for a home network Each value is represented in he...

Страница 123: ...nicate with the network Although not required for WEP operation use of a PassPhrase can simplify the configuration and setup of each of your client wireless adapters Using a PassPhrase eliminates the need to manually enter lengthy encryption keys and reduces the chance of error associated with entering entry of large numbers Important Click Generate WEP Keys when complete WiFi Protected Setup WPS ...

Страница 124: ...l four key locations Apply Saves all additions edits and changes Start WPS Starts WPS after you select your WPS Method Also allows you to Stop WPS Configuring Wireless Data Rates and WiFi Thresholds Use the Setup Wireless Advanced page to configure your WAP data rates and wireless fidelity WiFi thresholds Note If you are not familiar with the advanced settings detailed in this section contact your...

Страница 125: ...ss Advanced Page Example The following illustration is an example of the Setup Wireless Advanced page Note We recommend that you do not change the default wireless settings that are shown in the preceding illustration unless you are instructed to do so by your service provider ...

Страница 126: ...d only of client devices with 54g technology 54g LRS Use this setting to enable Limited Rate Support for maximum compatibility in wireless networks comprised of both 802 11g and older 802 11b client devices that may not be fully compatible with 802 11g standards 802 11b Only Use this setting in wireless networks comprised only of 802 11b client devices Basic Rate Set Allows you to select the Basic...

Страница 127: ...smissions The DTIM Delivery Traffic Indication Message Interval is a countdown informing the wireless clients of the next window for listening to broadcast and multicast messages When the AP has buffered broadcast or multicast messages for associated clients it sends the next DTIM with a DTIM Interval value AP clients hear the beacons and awaken to receive the broadcast and multicast messages The ...

Страница 128: ...ot familiar with the advanced settings detailed in this section contact your service provider before you attempt to change any of the wireless home gateway default wireless advanced settings Click Access Control in the Wireless section of the Setup page to access the Setup Wireless Access Control page Setup WirelessAccess Control Page Example The following illustration is an example of the Setup W...

Страница 129: ...you to disable or enable the network to access by wireless clients When ON is selected the access point does not broadcast the SSID The client device must be configured manually with the SSID and the MAC address of the access point in order to access with wireless network Access List Displays the MAC address of the clients that are subject to wireless access control Connected Clients Displays the ...

Страница 130: ...e gateway default wireless advanced settings Click Bridging in the Wireless section of the Setup page to access the Setup Wireless Bridging page Setup Wireless Bridging Page Example The following is an example of the Setup Wireless Bridging page Setup Wireless Bridging Page Description The Setup Wireless Bridging page allows you to enable or disable wireless bridging and if you have multiple wirel...

Страница 131: ...per configuration of all hardware and software settings Contact your cable telephony service provider for more information about installation Q Can I use my existing phone number with the wireless home gateway A Telephone numbers are portable in some areas Contact your telephone service provider for more information about using an existing telephone number Q Do I automatically receive high speed I...

Страница 132: ... at the same time A Absolutely Telephone service is provided separately from Internet data services Internet surfing and other data services do not affect the quality of your telephone calls If these services are enabled by your cable service provider you can make telephone calls and surf the net at the same time ...

Страница 133: ...wing illustration is an example of the About Your Modem page The following example may vary from the actual product Note The About Your Modem page is accessible only when the modem is offline This page is used to provide helpful information during the installation process or when troubleshooting network related problems Once the modem is online the About Your Modem page is hidden from view ...

Страница 134: ...nation system CMTS at the headend A media access control MAC address is a hardware address that uniquely identifies each node of a network Hardware Version Identifies the revision of the circuit board design Receive Power Level The input level of the downstream CMTS carrier Transmit Power Level Indicates the upstream power level Cable Modem Status Lists one of the following possible current states...

Страница 135: ...135 Access Basic Gateway Information Software File Name and Revisions Section Field Name Description Firmware Name Identifies the name of the firmware Software Revision Identifies the revision version of the firmware ...

Страница 136: ...is working here but does not work at other locations in the home a professional may need to diagnose and repair a problem with your telephone wiring Verify that the phone company has removed the previous telephone service from your home telephone wiring Your telephone service may not be enabled from your cable telephony service provider Contact your cable telephony service provider for more inform...

Страница 137: ... Yes A single wireless home gateway will theoretically support up to 253 Ethernet devices utilizing user supplied Ethernet hubs or routers that you can purchase at your local PC or office supply retailer Another user at your location can simultaneously connect to the USB port on the wireless home gateway Contact your service provider for further assistance Common Troubleshooting Issues I don t und...

Страница 138: ... home gateway will not function properly Contact your service provider to determine whether you are using the correct cable Verify that you have followed the procedures in How Do I Troubleshoot My Internet Service Installation on page 37 Your NIC card or USB interface may be malfunctioning Refer to the troubleshooting information in the NIC or USB documentation provided with the device ...

Страница 139: ...t it supports two way service Verify that all cables are properly connected and that you are using the correct cables Verify that your TCP IP is properly installed and configured if you are using the Ethernet connection Verify that you have followed the procedures in How Do I Install USB Drivers on page 28 if you are using the USB connection Verify that you have called your service provider and gi...

Страница 140: ...ess home gateway front panel LED status indicators during power up calibration and registration on the network when AC power is applied to the wireless home gateway Use this chart to troubleshoot the power up calibration and registration process of your wireless home gateway Note After the wireless home gateway completes Step 11 Telephone Registration Complete the gateway proceeds immediately to N...

Страница 141: ...Status Indicator Functions Normal Operations AC Power applied The following chart illustrates the appearance of the wireless home gateway front panel LED status indicators during normal operations when AC power is applied to the gateway ...

Страница 142: ...r Functions Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access or when the modem is operating on battery power ...

Страница 143: ... any copyright or patent whether or not the use of any information in this document employs an invention claimed in any existing or later issued patent Copyright 2006 2008 2012 Cisco and or its affiliates All rights reserved Printed in the United States of America Information in this publication is subject to change without notice No part of this publication may be reproduced or transmitted in any...

Страница 144: ...equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment To maintain compliance with the FCC RF exposure guidelines this equipment should be installed and operated with minimum distance of at least 7 8 in 20cm from all persons ...

Страница 145: ...4011350 Rev D 145 For Information For Information IfYou Have Questions If you have technical questions contact your local cable service provider ...

Страница 146: ...us trademarks of Cisco Systems Inc Please see the Notices section of this document for a list of the Cisco Systems Inc trademarks used in this document Product and service availability are subject to change without notice 2006 2008 2012 Cisco Systems Inc All rights reserved May 2012 Printed in United States of America Part Number 4011350 Rev D ...

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