background image

Using Call Forward All

To redirect all incoming calls to another number:

1.

Press the 

CFwdALL 

softkey.

2.

Enter a phone number, or press a speed dial 
button or the 

Messages

 button 

 (to 

forward to voice mail).

To verify that Call Forward All is active, look for 
the call forward icon 

 and the “Forwarded to” 

phone number.

To cancel Call Forward All, press 

CFwdALL

 again. 

(You may need to press the 

more

 softkey first.)

To use forwarding on a non-primary line (such as a 
shared line), go to your User Options web pages. 
Your system administrator has details.

6  

My phone, your number

If you and your boss share a line, you share a phone 
number. When a call comes in on the shared line, 
you or your boss can answer it.

If you answer a call on the shared line that your 
boss should take, you can put the call on hold and 
ask your boss to resume the call from his or her 
phone. Or you can transfer the call to your boss’s 
primary line. See sections 3 and 4 for help using 
Hold and Transfer.

How will you know when your boss is talking on 
the shared line? Look for indicators on your phone:

  •

A red shared line button 

.

  •

The remote-in-use icon 

 next to the button.

  •

Caller ID for your boss’s call (unless blocked).

Your boss sees similar indicators on his or her 
phone when you’re talking on the shared line.

Your boss can also “barge” a call that you’re 
handling on the shared line. Barging a call means 
joining your conversation by turning the call into a 
conference. In this case, you’ll typically hear a beep 
and your phone screen will change to display 
conference details.

When barging, your boss may have added 
participants to the call. To see who’s on the line, 
press the 

ConfList

 softkey.

7  

We (all) need to talk

To create a conference call, choose from two 
features:

  •

Use the Conference feature when you want to 
call each participant.

  •

Use the Join feature when you want to 
combine existing calls that are already on your 
phone (connected or holding).

Using Conference to call participants

1.

Start from a connected call 

 (not on hold). 

2.

Press the 

Confrn

 softkey. 

3.

Enter a participant’s phone number.

4.

At any time after the call starts ringing, press 

Confrn

 again to begin the conference.

Repeat these steps to add participants.

Using Join to combine existing calls

There are different ways to use Join. Follow these 
steps when the calls that you want to combine are 
on a 

single

 phone line (only one line button is lit).

1.

Start from a connected call 

 (not on hold).

2.

Press the 

Join

 softkey. (You may need to press 

the 

more

 softkey first.)

3.

Press 

Join

 again to begin the conference.

Tips

  •

To combine calls that are on 

multiple

 phone 

lines (more than one line button is lit), press 

Join

, then press the flashing green button 

 

for the line with the other call(s).

  •

If a line has multiple calls, you may need to 
press 

Select

 to choose which calls to join 

.

  •

To see who is participating in a conference, 
press the 

ConfList

 softkey.

8  

I’ll call you

Use these dialing tips to make calling easier: 

  •

To predial—Dial the number without lifting 
the handset, then press 

Dial

.

  •

To redial—Press the 

Redial

 softkey, or press 

the Navigation button to see your recently 
placed calls.

  •

To view missed, placed, or received 
calls—Press the 

Directories

 button 

 and 

choose a call log.

  •

To dial from a directory—Navigate to an item 
in the directory and press 

Dial

. If you need to 

edit the number first, press 

EditDial

.

  •

To speed dial—Press a speed-dial button, enter 
an Abbreviated Dial code, or use Fast Dial. 
Ask your system administrator which 
speed-dial feature is right for you.

9  

Tips & hints

How do I use my phone with a headset?

Keep the headset button lit 

 and use softkeys to 

place and end calls.

How do I set up speed-dial buttons? 

Any of the unassigned buttons to the right of your 
phone screen can be converted to speed-dial 
buttons. To set up speed-dial buttons and change 
some of your line settings, use a web browser on 
your computer to access your Cisco Unified CM 
User Options web pages. Ask your system 
administrator for the URL and more information.

How do I find the softkeys I need? 

If you are having trouble finding softkeys or 
frequently use the 

more 

softkey, ask your system 

administrator to rearrange your softkeys or assign 
some functions to line buttons.

How can I help my boss use his or her phone?

Read the User Guide for your boss’s phone. This 
card covers only a few of the available features.

Where can I find a complete User Guide?

http://www.cisco.com/en/US/products/hw/phones/
ps379/products_user_guide_list.html

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