29
7
Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation,
troubleshooting tips, and sample configurations from online tools by using
the Cisco Technical Assistance Center (TAC) Web
Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco
information,
networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features
and services to help you to
•
Streamline business processes and improve productivity
•
Resolve technical issues with online support
•
Download and test software packages
•
Order Cisco learning materials and merchandise
•
Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two
types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•
Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or
basic product configuration.
•
Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most
business operations continue.
•
Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations.
No workaround is available.
•
Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is
not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when
applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides
around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following
URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support
resources on the Cisco TAC Web Site. The Cisco TAC Web Site
requires a Cisco.com login ID and password. If you have a valid
service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
Содержание CISCO7206
Страница 31: ...31 ...
