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Cisco Headset 561 and Cisco Headset 562 with Standard Base

For the Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR

Quick Reference Guide

Cisco and the Cisco logo are trademarks or registered trademarks of 

Cisco and/or its affiliates in the U.S. and other countries. To view a list 

of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. 

Third-party trademarks mentioned are the property of their respective 

owners. The use of the word partner does not imply a partnership 

relationship between Cisco and any other company. (1110R)

Adjust your bass and treble

1. On your phone, press 

Applications

 .

2. Select 

Accessories

.

3. Navigate 

Setup

 > 

Speaker

 > 

Tuning

.

4. Press the Navigation cluster, left or right, to

adjust the tuning.

Adjust your speaker feedback

1. On your phone, press 

Applications

 

.

2. Select 

Accessories

.

3. Navigate 

Setup

 > 

Speaker

 > 

Sidetone

.

4. Press the Navigation cluster, up or down, to

adjust the sidetone.

5. Select 

Set

 to apply your settings.

Adjust your microphone volume

1. On your phone, press 

Applications

 

2. Select 

Accessories

.

3. Navigate 

Setup

 > 

Microphone

 > 

Gain

.

4. Press the Navigation cluster, left or right, to

adjust the gain.

Test your microphone

1. On your phone, press 

Applications

 .

2. Select 

Accessories

.

3. Navigate 

Setup

 > 

Microphone

 > 

Test

.

4. Press 

Record

 and speak into the microphone.

5. Press 

Stop rec

 when you finish speaking.

6. Press 

Play

 to review your test recording.

For more information, visit:

 

https://www.cisco.com/c/en/us/products/

collaboration-endpoints/unified-ip-phone-

8800-series/index.html

Copyright. © 2018 Cisco Systems, Inc. All rights reserved.

March 2018

Make a call

Press   on the frame of your ear piece.

Put a call on hold

Press   on the frame of your ear piece.

End a call

Hold   on the frame of your ear piece for 2 

seconds.

Reject a call 

Press   twice on the frame of your ear piece.

Adjust your volume

Press   on the frame of your ear piece.

Mute yourself on a call

Press  .

Unmute yourself on a call

Press  .

Put a call on hold and resume a call 

1. Press   on the frame of your ear piece.
2. Optional: Select the call you'd like to resume.
3. Press   on the frame of your ear piece.

Put a call on hold and answer an 

incoming call 

Press   on the frame of your ear piece.

End a call and resume a held call

1. Hold   on the frame of your ear piece for 2

secods.

2. Select the call you’d like to resume.
3. Press   on the frame of your ear piece.

End a call and answer an incoming call

1. Hold   on the frame of your ear piece for 2

seconds.

2. Press   on the frame of your ear piece.

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