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10-3
Cisco Aironet 802.11a/b/g Wireless LAN Client Adapters (CB21AG and PI21AG) Installation and Configuration Guide
OL-4211-03
Chapter 10 Troubleshooting
Troubleshooting the Client Adapter
Troubleshooting the Client Adapter
This section provides troubleshooting tips should you encounter problems with your client adapter. Use
Table 10-2
to quickly find specific troubleshooting information.
Using the Troubleshooting Utility
The troubleshooting utility enables you to identify and resolve configuration and association problems
with your client adapter. It is meant to be used only when the client adapter is in infrastructure mode
because it assesses the connection between the adapter and an access point.
Follow the instructions in one of the subsections below to use the utility to diagnosis your client adapter’s
operation, save a detailed report to a text file, or access online help.
Diagnosing Your Client Adapter’s Operation
Step 1
Perform one of the following to activate the troubleshooting utility:
•
Open ADU; choose Troubleshooting from the Action drop-down menu.
•
Open ADU; click the Diagnostics tab and Troubleshooting.
•
Right-click the ASTU icon; choose Troubleshooting from the pop-up menu.
The Troubleshooting Utility window appears (see
Figure 10-1
).
Table 10-2
Troubleshooting Information
Troubleshooting Information
Page Number
Using the troubleshooting utility
10-3
Disabling the Microsoft Wireless Configuration
Manager
10-8
Disabling the Microsoft 802.1X supplicant
10-8
Client adapter recognition problems
10-8
Resolving resource conflicts
10-9
Problems associating to an access point
10-10
Problems connecting to the network
10-11
Prioritizing network connections
10-11
Parameters missing from Profile Management
windows
10-11
Windows Wireless Network Connection icon
shows unavailable connection (Windows XP
only)
10-11