Configuration Reference
Description
Feature
For more information, see:
•
Cisco Unified Communications
Manager Features and Services
Guide
,
“
Barge and Privacy
”
chapter
•
Cisco Unified Communications
Manager System Guide
,
“
Cisco
Unified IP Phones
”
chapter
Allows an agent to create and update a prerecorded
greeting that plays at the beginning of a call, such as a
customer call, before the agent begins the conversation
with the caller. The agent can prerecord a single greeting
or multiple ones as needed and create and update them.
When a customer calls, both callers hear the prerecorded
greeting. The agent can remain on mute until the
greeting ends or answer the call over the greeting.
All codecs supported for the phone are supported for
Agent Greeting calls.
To enable Agent Greeting in the Cisco Unified
Communications Manager Administration application,
choose
Device
>
Phone
, locate the IP phone that you
want to configure. Scroll to the Device Information
Layout pane and set Built In Bridge to On or Default.
If Built In Bridge is set to Default, in the Cisco Unified
Communications Manager Administration application,
choose
System
>
Service Parameters
and select the
appropriate Server and Service. Scroll to the
Clusterwide Parameters (Device - Phone) pane and set
Builtin Bridge Enable to On.
Agent Greeting
For more information, see
Cisco Unified
Communications Manager
Administration Guide
.
An Alert Call is a specific phone number that users
considers important and want to be alerted when they
receive a call from or dial a call to this number.
The Alert Calls feature allows users to view a list of all
Alert Calls in chronological order (oldest to most recent)
that are received on all of their phone lines. Users
interact with this feature using a programmable line
key, which makes it easier to view all of the Alert Calls
that are received across their phone lines.
The Phone Button Template controls the display of the
Alert Calls button.
Alert Calls
For more information, see
Template for All Calls, on page 173
.
Allows a user to view a list, sorted in chronological
order (oldest first), of all active calls on all of the user
phone lines.
All Calls
No configuration required.
Improves the user experience by presenting Barge,
cBarge, and Conference calls as a single unified session.
All Calls, Shared Line, Calling
and Called Display Interaction
For more information, see
Cisco Unified
Communications Manager
Administration Guide
.
Allows the primary line to assume the All Calls
functionality. Moving the All Calls functionality to the
Primary Line frees up the feature key for other dedicated
tasks.
All Calls on Primary Line
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 10.0
(SIP)
131
Features, Templates, Services, and User Setup
Telephony features available for Cisco Unified IP Phone
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