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CALNET 3: AT&T Unified Communications: Quick reference guide
Cisco Unified IP phone 8865
Call Waiting
Each line can handle up to four calls at a time. To
answer a call in waiting, press the corresponding line
button. This will place the initial call on hold.
Conference calling
To add a person to an existing call:
Press the Conference button.
Enter the number of the second person.
Press the Call soft key.
When they answer, press the Conference
button again.
Repeat these steps to add additional parties
to the conference all, for a total of 16
participants (you plus 15 others).
To merge an active call with one on hold:
Press the Conference button.
Press Active calls soft key to select a held
call.
Press Conference again.
To view a list of conference participants:
Press the Show details soft key.
The initiator’s name will be marked with
an asterisk.
Press the Update soft key periodically to
update the screen status.
To remove a participant from the conference call:
The initiator can use the Navigation cluster
to highlight the person’s name.
Press the Remove soft key.
Notes:
While on a conference call:
Pressing the Hold soft key will allow the
other parties to talk amongst themselves
but they cannot hear you.
The initiator can hang up and the other
parties will stay connected.
The initiator is the only person that can add
or remove participants from the conference.
Transferring a call
Transferring calls releases the call from your phone.
Call transfer:
Allows you to speak privately to the receiving party
before completing the transfer.
During an active call, press the Transfer
button.
Enter the number of the receiving party.
Press the Transfer button again.
Call transfer directly to voicemail:
Allows you to transfer a call directly to your voicemail
or someone else’s without ringing their phone.
During an active call, press the Transfer soft
key.
Press the asterisk followed by the extension
number.
Press the Transfer soft key to complete the
transfer.
Cancel call transfer:
Press the Cancel soft key before the transfer
completes.
Note: You do not need to place the call on hold
before transferring. During the transferring process,
the caller will automatically be put on hold and hear
music.
Call forwarding
Enable call forwarding
Select a line and press the Forward all soft
key.
Dial the number that you want to forward to.
To forward all calls to your mailbox, press the
Forward all soft key, then the Voicemail soft
key.
Notes:
“Call forwarded to” will be displayed on the
display.
Disable call forwarding
Press the Forward off soft key.