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11

Release Notes for the Cisco 831, 836 and 837 Routers and SOHO 91, 96 and 97 Routers

78-15225-03

Cisco Connection Online

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, 
technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC 
Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, 
product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably 
impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects 
of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations 
will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of 
service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself

saving both cost and time. The 

site provides around-the-clock access to online tools, knowledge bases, and software. To access the 
Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to 
the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site

 

requires a 

Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or 
password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com 
registered, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC 
Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority 
level 2; these classifications are assigned when severe network degradation significantly impacts 
business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC 
engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following 
URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Содержание 836

Страница 1: ... SOHO 96 Router Cabling and Setup Quick Start Guide Related Documentation The documentation title for the Cisco 837 Router and SOHO 97 Router on the top of page xii of the Preface chapter is incorrect The correct documentation title should be Cisco 837 Router and SOHO 97 Router Hardware Installation Guide Quick Start Guide Setting Up the Cisco 831 and SOHO 91 Routers In the Cisco 831 Router and SO...

Страница 2: ...DSL Connector Pinouts RJ 11 In the Cisco 837 Router and SOHO 97 Router Hardware Installation Guide the description of the ADSL connector pinouts on page A 3 of Appendix A is incorrect The correct description is as follow Warning Information for China The Cisco 837 Router and SOHO 97 Router passed the compliance and safety test in China in January 2003 The following new safety and warning informati...

Страница 3: ...ncoming call It appears on page 2 3 Chapter 2 Installation of the Cisco 836 Router and SOHO 96 Router Hardware Installation Guide and page 16 of the Regulatory Compliance and Safety Information for Cisco 800 Series and SOHO Series Routers The warning message is not necessary because the Cisco 836 router and SOHO 96 router do not have a ring signal generator embedded The second warning message is a...

Страница 4: ...dous voltages are present in the ISDN cable Correction of the Switch The switch cover wording on the back panel of the Cisco 831 836 and 837 routers and the Cisco SOHO 91 96 and 97 routers is not correct The words ON and OFF shown on the switch cover should be 1 and 0 as depicted in Figure 1 Figure 2 and Figure 3 1 represents power on while 0 represents power off The back panel of the Cisco 831 83...

Страница 5: ...and 97 routers Always use the desktop power adapter shipped with your router to connect to the router Refer to Figure 4 for details on the warning message Figure 4 Warning Message on Desktop Power Adapter Power Cord Connecting the Power Plug to the Router Use the power latch provided in the accessory kit to prevent the power adapter plug from disconnecting from the Cisco 831 836 and 837 routers an...

Страница 6: ...lug to the Router Step 1 Place the cable of the power adapter through the ditch of the power latch as shown in Figure 5 Figure 5 Power Latch Assembly Step 2 Slide the plug into the power latch ditch as shown in Figure 6 and Figure 7 Figure 6 Power Plug and Power Latch 1 Power adapter plug 2 Power latch 95479 1 2 95480 ...

Страница 7: ... Routers 78 15225 03 Connecting the Power Plug to the Router Figure 7 Power Plug in Power Latch Ditch Step 3 Turn the power latch upside down as shown in Figure 8 Figure 8 Upside Down Power Latch Step 4 Connect the plug to the Cisco 837 router as shown in Figure 9 95481 95482 ...

Страница 8: ...the holes on the router as shown in Figure 10 Figure 10 shows a Cisco 837 router but this step can be applied to the Cisco 831 and 836 routers and Cisco SOHO 91 96 and 97 routers Step 6 The power plug is connected to the router firmly with the help of power latch as shown in Figure 10 Figure 10 Power Plug Connects to Router 1 Cisco 837 router 2 Power latch 95494 ETHERNET 4 3 2 1 Cisco 837 ADSL 18 ...

Страница 9: ... a single unit or through an annual subscription Ordering Documentation Cisco documentation is available in the following ways Registered Cisco com users Cisco direct customers can order Cisco product documentation from the Networking Products MarketPlace http www cisco com web ordering root index html Registered Cisco com users can order the Documentation CD ROM through the online Subscription St...

Страница 10: ...uration notes brochures descriptions of service offerings and download access to public and authorized files CCO serves a wide variety of users through two interfaces that are updated and enhanced simultaneously a character based version and a multimedia version that resides on the World Wide Web WWW The character based CCO supports Zmodem Kermit Xmodem FTP and Internet e mail and it is excellent ...

Страница 11: ...resolve P3 and P4 issues yourself saving both cost and time The site provides around the clock access to online tools knowledge bases and software To access the Cisco TAC Web Site go to the following URL http www cisco com tac All customers partners and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site The Cisco TAC...

Страница 12: ...at s Possible The Fastest Way to Increase Your Internet Quotient and iQuick Study are service marks of Cisco Systems Inc and Aironet ASIST BPX Catalyst CCDA CCDP CCIE CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS the Cisco IOS logo Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Empowering the Internet Generation Enterprise Solver EtherChannel EtherS...

Страница 13: ...13 Release Notes for the Cisco 831 836 and 837 Routers and SOHO 91 96 and 97 Routers 78 15225 03 Cisco Connection Online ...

Страница 14: ...14 Release Notes for the Cisco 831 836 and 837 Routers and SOHO 91 96 and 97 Routers 78 15225 03 Cisco Connection Online ...

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