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Troubleshooting Your Phone

This section tells you how to access information about your Cisco Unified IP Phone and phone calls
to help your system administrator or technician diagnose problems with your phone. The information
in this section is only necessary if your administrator asks you to perform one of the procedures.

Note

Your system administrator may disable your access to the

Settings

menu. Therefore, you might

not be able to access network configuration data, status data, or model information.

Using the Quality Reporting Tool

Your system administrator may temporarily configure your Cisco Unified IP Phone with the Quality
Reporting Tool to troubleshoot problems with your phone calls. With the Quality Reporting Tool, you
can use the

QRT

softkey to submit information about problem phone calls to your system

administrator. Depending on how your system administrator configured the Quality Reporting Tool
for your phone, you can use the

QRT

softkey in one of two ways:

If you are asked to...

Then...

Access network
configuration data

Press the

Menu

button and select

Settings > Network Configuration

. Select

the network configuration item to view. Press

Cancel

to exit this menu

.

Access status data

Press the

Menu

button and select

Settings > Status.

Select the status item to

view: Status Messages, Network Statistics, and Firmware Versions for your
phone.

Access phone model
information

Press the

Menu

button and select

Settings > Model Information

. Use the

Navigation

button to scroll through and view model information for your

phone.

If you want to...

Then...

Quickly report an
audio problem with a
current call

While on a call, press

more >

QRT

.

Your phone system will collect and log audio data for the current call and
route this information to your system administrator.

Report a problem with
your phone calls

Press

more >

QRT.

Select the problem you want to report from the list of

problem categories. Some problem categories include a reason code you
can select to provide more details about the problem.

Your phone system will route this information to your system
administrator so he/she can diagnose the problem.

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Содержание 7905G - IP Phone VoIP

Страница 1: ... 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5 0 SCCP INCLUDING LICENSE AND WARRANTY Phone Guide ...

Страница 2: ......

Страница 3: ...current window ConfLis View conference participants Confrn Create a conference call Delete Remove characters to the right of the cursor when using EditDial Dial Dial a phone number DirTrfr Transfer two calls to each other EditDial Edit a number in a call log EndCall Disconnect the current call Exit Return to the previous screen Factory Reset settings to the factory defaults GPickUp Answer a call r...

Страница 4: ...ipant Restore Reset settings to their defaults RmLstC Drop the last party added to conference call Save Save the chosen settings Select Select a menu item or call Submit Search for a directory listing Trnsfer Transfer a call Update Refresh content Delete characters to the left of the cursor Move right through characters Phone Screen Icons Call State Call Forwarding enabled Call on hold Connected c...

Страница 5: ... 13 An Overview of Your Phone 16 Understanding Buttons and Hardware 16 Understanding Feature Operation and Availability 17 Call Handling and Navigation Tips 18 Understanding Lines vs Calls 18 Going On Hook and Off Hook 18 Choosing and Selecting Calls 19 Switching Among Calls 19 Using Feature Menus 20 Entering and Editing Text 20 Basic Call Handling 21 Placing a Call 21 Answering a Call 23 Ending a...

Страница 6: ... or Joining a Shared Line Call 34 Tracing Suspicious Calls 35 Prioritizing Critical Calls 35 Using Cisco Extension Mobility 37 Using Phone Settings 38 Adjusting the Volume 38 Customizing Rings 39 Using Voice Messaging Call Logs and Directories 40 Accessing Voice Messages 40 Using Call Logs 41 Directory Dialing 41 Using Corporate Directory on Your Phone 42 Using Personal Directory on Your Phone 42 ...

Страница 7: ...on Tool 48 Setting Up Speed Dials on the Web 48 Setting Up Phone Services on the Web 49 Controlling User Settings on the Web 50 Using Cisco WebDialer 51 Understanding Additional Configuration Options 53 Troubleshooting Your Phone 54 Using the Quality Reporting Tool 54 Cisco One Year Limited Hardware Warranty Terms 55 ...

Страница 8: ...vi OL 8166 01 ...

Страница 9: ...w of Your Phone section on page 16 Connect your phone to the network See the Connecting Your Phone section on page 13 Learn about the buttons and softkeys See the Understanding Buttons and Hardware section on page 16 Make calls See the Placing a Call section on page 21 Put calls on hold See the Using the Hold Button section on page 25 Transfer calls See the Transferring a Connected Call section on...

Страница 10: ... IP Phone 7900 Series eLearning Tutorials Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features You can access eLearning tutorials online for several phone models from your personal computer Look for the eLearning tutorial English only for your phone model in the documentation list at the following location http cisco com en US product...

Страница 11: ... die lichamelijk letsel kan veroorzaken Voordat u aan enige apparatuur gaat werken dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico s en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd wilt raad...

Страница 12: ...ation die zu Verletzungen führen kann Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen die zusammen mit diesem Gerät ausgeliefert wurden BEWAHREN SIE DIESE HI...

Страница 13: ...ilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo GUARDE ESTAS INSTRUÇÕES Advertencia INSTRUCCIONES IMPORTANTES DE SEGURIDAD Este símbolo de aviso indica peligro Existe riesgo para su integridad física Antes de manipular cualquier equipo considere los riesgos de la corriente eléctrica y famili...

Страница 14: ...6 OL 8166 01 ...

Страница 15: ...da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo GUARDE ESTAS INSTRUÇÕES Advarsel VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse Før du begynder arbejde på udstyr skal du være opmærksom på de involverede risici der er ved elek...

Страница 16: ...8 OL 8166 01 ...

Страница 17: ...Getting Started Cisco Unified IP Phone 7905G and 7912G for Cisco Unified CallManager 5 0 SCCP 9 ...

Страница 18: ...before you connect the system to its power source Warning Ultimate disposal of this product should be handled according to all national laws and regulations Warning Do not work on the system or connect or disconnect cables during periods of lightning activity ...

Страница 19: ...ation for short circuit over current protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors Warning The device is designed to work with TN power systems Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device Warning The p...

Страница 20: ...12 OL 8166 01 Accessibility Features A list of accessibility features is available upon request ...

Страница 21: ... the corporate IP telephony network If that is not the case refer to Figure 1 Cisco Unified IP Phone 7905G and Figure 2 Cisco Unified IP Phone 7912G and the tables that follow to connect your phone Figure 1 Cisco Unified IP Phone 7905G Cable Connections 1 Network port 10BaseT 4 Cisco supplied power supply optional 2 Handset port 5 Power cable with wall socket plug 3 DC Adaptor port DC48V 2 3 5 4 1...

Страница 22: ... Figure 2 Cisco Unified IP Phone 7912G Cable Connections 1 Network port 10 100 SW 4 DC Adaptor port DC48V 2 Access port 10 100 PC 5 Cisco supplied power supply optional 3 Handset port 6 Power cable 3 2 4 6 5 1 91638 ...

Страница 23: ...for Auto Registered Phones Support TAPS might be used either for a new phone or to replace an existing phone To register with TAPS pick up the handset enter the TAPS extension provided by your system administrator and follow the voice prompts You might need to enter your entire extension including the area code After your phone displays a confirmation message hang up The phone will re start 1 Set ...

Страница 24: ...es to extend and customize your call handling capabilities Online control from your User Options web pages Access to network data and services Understanding Buttons and Hardware 1 Phone screen Displays features such as the time date your phone number caller ID call status and softkey tabs 2 Cisco Unified IP Phone series Indicates your Cisco Unified IP Phone model number 9 8 3 4 6 5 7 10 1 2 91031 ...

Страница 25: ...Softkey functions change depending on the status of your phone for example if the phone is active or idle 4 Navigation button Enables you to scroll through text highlight menu items and select calls displayed on the phone screen Also provides access to speed dial numbers 5 Menu button Displays a menu that provides access to a voice messaging system phone logs and directories settings and services ...

Страница 26: ...y one line on your phone Calls Calls can have different states Only one call can be active at any given time An active call is a connected call or a call in progress you are dialing a number or an outgoing call is ringing Other calls must be ringing in on hold or remote in use for shared lines Going On Hook and Off Hook Some phone tasks and instructions differ depending on whether the phone is on ...

Страница 27: ... automatically When you have multiple calls on one line calls with the highest precedence and longest duration display at the top of the call list Incoming calls are initially shown on the top of the display but move to the bottom once you answer them If you want to Then Choose a call Use the Navigation button to scroll through the call list until the pointer on the left side of the phone screen a...

Страница 28: ...hone s keypad that corresponds to the number displayed next to the menu item Go back one level in a feature menu Press Exit Note that if you press Exit from the top level of a menu the menu will close Close a feature menu Press Exit one or more times until the menu closes Exit all menus Press the Menu button If you want to Then Enter a letter on your phone display Press the appropriate keypad numb...

Страница 29: ...call do one of these things to go off hook Lift the handset Press Dial Dial on hook with dial tone Press NewCall and dial the number Redial the most recently dialed number Press Redial Speed dial a number Do one of the following Press the Navigation button to choose a number from your list of speed dial numbers and then press Dial Press the Menu button and select Directories Speed Dials Select a n...

Страница 30: ...phone You will not have access to this feature by default Make a priority precedence call Enter the MLPP access number which is provided by your system administrator followed by the phone number For more details see the Prioritizing Critical Calls section on page 35 Dial from a Personal Address Book PAB entry or Fast Dial code Press the Menu button and select Services PABookService or My Fast Dial...

Страница 31: ...rst call on hold See the Using the Hold Button section on page 25 for more information Answer a call using call waiting Ask your system administrator to setup the Call Waiting feature for your phone When this feature is enabled you will hear a call waiting tone and see caller ID information if a new call comes in while you are on another call To answer the call press Answer To return to the origin...

Страница 32: ... to you You must lift the handset to place and monitor calls Use your phone to answer a call that is ringing on another phone Use Call Pickup See the Understanding Shared Lines section on page 33 Send an incoming call directly to the voice messaging system Press iDivert The incoming call automatically transfers to your voice message greeting If you want to Then Listen to the other party on the spe...

Страница 33: ...figured for your line ask your phone support team Transferring a Connected Call Transfer redirects a connected call The target is the number to which you want to transfer the call If you want to Then Put a call on hold Select the call you want to put on hold and press the Hold button The button turns red and the caller ID information flashes on the phone screen Remove a call from hold Select the c...

Страница 34: ...stem administrator must configure it for you MeetMe Use this softkey to host a conference up to 100 participants depending on your configuration Meet Me conferences require participants to call an established number at a specific time This is an optional feature that your system administrator must configure for you See Starting or Joining a Meet Me Conference Call section on page 28 for more detai...

Страница 35: ...cipant press Confrn again to add this party to your call Follow this procedure to add each participant Join a conference call Answer the phone when it rings You do not need to do anything special to join a conference call Join a conference call using a shared line On the remote phone that is a shared line choose the call you want to join and press cBarge View a list of conference participants Choo...

Страница 36: ...ne to another number Tip Enter the Call Forward All target number exactly as you would need to dial it from your desk phone For example enter an access code such as 9 or the area code if necessary If you want to Then Establish a Meet Me conference Press NewCall or go off hook and press more MeetMe Dial the Meet Me conference number See your system administrator for a list of valid numbers Note Rem...

Страница 37: ...p or cancel call forwarding using your computer Log in to your User Options web page select your device then choose Forward all calls to a different number from the main menu You can set up or cancel call forwarding from the Call Forwarding web page See the Accessing Your User Options Web Pages section on page 45 for login instructions Verify that call forwarding is enabled Look at the call state ...

Страница 38: ...s Note To set up speed dial buttons and Abbreviated Dial you must access your User Options web pages See the Accessing Your User Options Web Pages section on page 45 To set up Fast Dials you must access the Personal Directory feature See the Using Personal Directory on Your Phone section on page 42 Alternately your system administrator can configure speed dial features for you If you want to Then ...

Страница 39: ...Abbreviated Dialing 1 Set up Abbreviated Dialing codes See the Setting Up Speed Dials on the Web section on page 48 2 To place a call enter the Abbreviated Dialing code and press AbbrDial Use Fast Dial 1 Create a Personal Address Book entry and assign a Fast Dial code See the Using Personal Directory on the Web section on page 46 2 To place a call access the Fast Dial service on your phone See the...

Страница 40: ...r a call that is ringing on another extension within your call pickup group Press PickUp to connect to the call You might have to go off hook to press PickUp If your system administrator did not enable auto pickup the call will ring on your phone when you press PickUp In this case press Answer to connect to the call Answer a call that is ringing on another extension outside of your group Press GPi...

Страница 41: ...ine information about your call may be displayed on your co worker s phone If you are sharing a line and do not want other people to see information about your calls enable the Privacy feature for your phone See Preventing Others from Viewing or Joining a Shared Line Call section on page 34 for details about how to use the Privacy feature with a shared line Tip If you have Privacy enabled on a sha...

Страница 42: ...Tips If you have Privacy enabled on a shared line and make a call remote in use will not be displayed on other phones that share the line there is no indication when the line is in use If you want to Then View active calls on the shared line Look at your phone screen If remote in use displays there are active calls on the shared line Information for all non private calls displays However if a co w...

Страница 43: ...ther calls If you have the need for this specialized call handling your system administrator can add Multilevel Precedence and Preemption MLPP to your phone Keep these terms in mind Precedence indicates the priority associated with a call Preemption is the process of ending an existing lower priority call while accepting a higher priority call that is sent to your phone If you want to Then Identif...

Страница 44: ... at the top of your call list The following icons indicate the assigned priority no icon Normal routine call Priority call Medium priority immediate call High priority flash call Highest priority flash override call Accept a higher priority call When you hear the special call waiting tone end the active call and answer the higher priority call Receive a preemption call While on an active call you ...

Страница 45: ... Once you log in to EM the phone adopts your user profile including your phone lines features established services and web based settings Your system administrator must configure EM for you If you want to Then Log in to EM 1 Choose Menu Services EM Service name can vary 2 Enter your user ID and PIN provided by your system administrator Log out of EM 1 Choose Menu Services EM Service name can vary ...

Страница 46: ...how to adjust and save volume levels on your phone Tip If you adjust the handset or speaker volume without saving the change the volume will revert to the previously saved level the next time you use that audio mode If you want to Then Adjust the volume level for a call Press the Volume button during a call or after invoking a dial tone Doing so adjusts the volume level for the currently active au...

Страница 47: ...hen it rings to suit your tastes and to help you differentiate between your phone ringing and another nearby phone If you want to Then Change the ring sound Press the Menu button and select Settings Ring Type Use the Navigation button to scroll through the ring types and press Play to hear the selected ring type When you find the ring you want press Select and OK ...

Страница 48: ... Menu button and selecting Messages Your system administrator will provide you with a default password for your voice message service For security reasons you should change your default password as soon as possible See if you have a new voice message Look to see if there is a red light on your handset Listen to your voice messages or access the voice messages menu Press Message and follow the voic...

Страница 49: ...n View your call logs Press the Menu button and select Directory Missed Calls Placed Calls or Received Calls A maximum of 100 records are stored in each of these logs Dial from a call log while not on another call 1 Press the Menu button and select Directory Missed Calls Placed Calls or Received Calls 2 Highlight a call record from the log 3 If you need to edit the number press EditDial followed b...

Страница 50: ... a corporate directory while on another call 1 Press the Menu button and select Directory Directory Services Corporate Directory exact name can vary 2 User your keypad to enter a full or partial name and press Search 3 Scroll to a listing and press Dial The original call goes on hold 4 Choose one of the following Transfer Transfers the first party to the second and drops you from the call Press Tr...

Страница 51: ... modify a name or email address 3 If necessary choose Phones to modify a phone number 4 Press Update Add a new PAB entry 1 Access Personal Directory then choose Personal Address Book 2 Access the Search page by choosing Submit You do not need to input search information first 3 Press New 4 Use your phone keypad to enter a name and email information 5 Choose Phones and use the keypad to enter phone...

Страница 52: ...Dials 2 Press Fast Dial 3 Highlight a Fast Dial code that is unassigned and press Select 4 Press Assign 5 Enter a phone number 6 Press Update Search for Fast Dial codes 1 Press the Menu button and select Directory Directory Services Personal Directory Personal Fast Dials 2 You can choose Previous or Next to move through listings 3 Highlight the listing that you want and press Select Place a call u...

Страница 53: ...tings click Yes or Install Certificate The Cisco Unified CallManager User Options main web page displays From this page you can choose User Options to access User Settings Directory features a Personal Address Book and Fast Dials Or to access phone specific options select a device see below Select a device after logging in 1 After you have logged in to your User Options web pages choose User Optio...

Страница 54: ...phone See the Using Personal Directory on Your Phone section on page 42 Using Your Personal Address Book on the Web This section describes how to use your PAB from the User Options web pages If you want to Then do this after you log in Add a new PAB entry 1 Choose User Options Personal Address Book 2 Choose New 3 Enter information for the entry 4 Click Save Search for a PAB entry 1 Choose User Opt...

Страница 55: ...on on page 46 2 Choose User Options Fast Dials 3 Click Add New 4 Change the Fast Dial code if desired 5 Use the Search Options area to find the appropriate PAB entry 6 Click a phone number in the Search Results area 7 Click Save Assign a Fast Dial code to a phone number without using a PAB entry 1 Choose User Options Fast Dials 2 Click Add New 3 Change the Fast Dial code if desired 4 Enter a phone...

Страница 56: ...features see the Speed Dialing section on page 30 If you want to Then do this after you log in Set up speed dial buttons 1 Select a device 2 Click Speed Dials 3 Enter a number and label for a speed dial button programmable button on your phone Enter the number exactly as you would need to dial it from your desk phone For example enter an access code such as 9 or the area code if necessary 4 Click ...

Страница 57: ...u log in and select a device Subscribe to a service 1 Select a device 2 Click Phone Services 3 Click Add New 4 Choose a service from the drop down list and click Next 5 Change the service label and or enter additional service information if available optional 6 Click Save Search for services 1 Select a device 2 Click Phone Services 3 Click Find Change or end services 1 Search for services 2 Select...

Страница 58: ...ou want to Then do this after you log in Change your password 1 Choose User Options User Settings 2 In the Browser Password area enter information 3 Click Save Change your PIN 1 Choose User Options User Settings 2 In the Phone PIN area enter information 3 Click Save Change the locale language for your User Options web pages 1 Choose User Options User Settings 2 In the User Locale area choose an it...

Страница 59: ...it See the last entry in this table for details 5 If the Make Call page appears click Dial See the last entry in this table to learn how to suppress this page in the future if desired The call is now placed on your phone 6 To end a call click Hangup or hang up from your phone Use WebDialer with another online corporate directory not your User Options directory 1 Log into a WebDialer enabled corpor...

Страница 60: ...dentifies the Cisco Unified IP Phone and directory number line that you will use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected Otherwise choose a phone and or line Phones are specified by host name To display the host name on your phone choose Menu Settings Network Configuration Host Name Use Extension Mobility If select...

Страница 61: ... your currently available speed dial numbers If you need additional speed dial numbers consider subscribing to the Fast Dial service See the Speed Dialing section on page 30 Setting Up Phone Services on the Web section on page 49 Want to use one extension for several phones Request a shared line This allows you to use one extension number for your desk phone and mobile phone for example See the Un...

Страница 62: ...the QRT softkey in one of two ways If you are asked to Then Access network configuration data Press the Menu button and select Settings Network Configuration Select the network configuration item to view Press Cancel to exit this menu Access status data Press the Menu button and select Settings Status Select the status item to view Status Messages Network Statistics and Firmware Versions for your ...

Страница 63: ... the part number 78 5235 03A0 is highlighted b Select the language in which you would like to read the document c Click Go d The Cisco Limited Warranty and Software License page from the Information Packet appears e Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and print PDF fi...

Страница 64: ...ustomer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased f...

Страница 65: ......

Страница 66: ...Scotland Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe CCSP CCVP the Cisco Square Bridge logo Follow Me Browsing and StackWise are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and iQuick Study are service marks of Cisco Systems Inc and Access Registrar Aironet ...

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