CIS CIS-ACWAP, Руководство пользователя

Страница: 25 / 27

25
Troubleshooting
Symptom Possible causes
The devices are having trouble maintaining a
connection to the wireless network. •
Check the signal strength in the registration
table. A healthy signal range is between -30
and -75 dB.
•
Avoid using the 2.4 GHz network when
possible, as it is more prone to interference.
Use the Scanner tool to detect interfering
networks if necessary.
•
Try changing the channel of the access points.
You can do this in the Wi-Fi manager by
clicking on the Interface tab, then choose an
access point radio. Click the down arrow to
show the channel box.
The device won’t connect to the wireless network
at all.
•
Ensure the device is in range of the access
point.
•
Temporarily disable all access points except
the one closest to the device. Some devices
have issues with multiple access points with
the same SSID.
•
If this is the case, contact CIS and we will
make a separate SSID for these devices that
is only broadcast on one access point.
•
802.11b is disabled by default. If you have
devices that require 802.11b you can enable it
in the Wi-Fi manager or contact CIS for
assistance.
•
Ensure that the passphrase is correct.
I am not receiving the speed that I am expecting.
•
The CIS-ACWAP has been tested to achieve
approximately 480 mbps in our testing.
•
The vast majority of access points and client
devices will not provide or support the full
throughput of a 1 Gbps internet connection.
•
Test the speed of your device when it is
plugged into the wired network if possible.
Compare the results.