In order to provide reliable, high quality service to you with minimal delays, we keep
business records containing information about you that may constitute personally
identifiable information. The personally identifiable information we collect typically includes
the following:
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name
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address
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telephone number
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e-mail address
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driver’s license number
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Social Security number
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credit card and/or bank account number
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other similar account information
We may also collect other information about your account including billing, payment, and
deposit history; past correspondence with you; maintenance and complaint information;
information about the services to which you subscribe and your use of those services;
information about the purchases you make over the system; and records indicating the types
and number of devices you use to connect to the system (e.g., televisions, modems, set-top
boxes, and computers). Additionally, if you rent your residence, we may have a record of
whether landlord permission was required to install our cable service facilities as well as
your landlord’s name and address.
What kind of information do you collect if I use interactive or transactional
services?
When you use our interactive or other transactional television services such as Video On
Demand programming, our system automatically collects certain information on your use
of these services. Most of this information is not personally identifiable information and
is simply used to carry out a particular command or request you make using your remote
control or set-top box. This may include information required to change your television
channel, review listings in an electronic program guide, and pause or fast-forward
through certain On Demand programs, among other information. It may also include
other information such as the specific service features you use and the time spent using
them. However, in order to carry out a request to watch a pay-per-view program or Video
On Demand, for example, the CBET’s system may collect certain personally identifiable
information, such as your account information, in addition to the product or service
purchased, so that you may be properly billed for the program or service.
How does CBET use personally identifiable information?
CBET collects, maintains, and uses personally identifiable information as permitted by the
Cable Act and other applicable laws. Generally, we use this information to conduct business
activities related to providing cable and other services to you and to help us detect theft
of service. More specifically, we use personally identifiable information for the following
business purposes:
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To ensure that you are receiving the services you ordered
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To allow us to properly maintain those services and to make improvements or upgrades
when necessary
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To confirm that you are being properly billed
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To provide you with technical support and for system maintenance
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To inform you of new products or services that may be of interest to you
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To allow us to understand the use of, and identify improvements to, our services
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To prevent fraud, including the unauthorized use of our service or violations of applicable
policies and terms of service
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To ensure our own compliance with the law
Additionally, we may use or disclose personally identifiable information about you without
your consent to protect our customers, employees, or property, in emergency situations, to
enforce our rights under our terms of service and policies, in court or elsewhere, and as
permitted by law.
II. DISCLOSURE
Does CBET disclose personally identifiable information to others?
CBET considers the personally identifiable information contained in our business records
to be confidential. We are, however, authorized under the Cable Act to disclose personally
identifiable information if the disclosure is:
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necessary to provide or conduct a legitimate business activity related to the cable service
or other services provided over our facilities,
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required, as required by law or legal process, or
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of the names and addresses of subscribers for “mailing lists” or other purposes (described
below)
We may disclose personally identifiable information to other parties (such as our affiliates,
vendors, and agents) when it is necessary to conduct a legitimate business activity related
to the cable service or other services we provide to you. For example, we may engage such
parties to assist us in billing and collections, administration, surveys, marketing, service
delivery and customization, maintenance and operations, and fraud prevention. We may also
disclose personally identifiable information about you to outside auditors and regulators. We
may also collect, use, and disclose information in non-personally identifiable or aggregate
formats, such as ratings surveys and service usage and other statistical reports, which
do not personally identify you, your particular viewing habits, or any transaction you have
made over our system. The frequency of our disclosure of personally identifiable information
depends upon the particular business needs activity for which it is disclosed.
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