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Customer Service and Support

Congratulations and Welcome to your new Emerge Service we are pleased to have you on board and look
forward to serving your organization!

Please contact our Customer Care Support Number with questions about your service, billing or changes
that need to be made to your system.

Customer Care

: 877.290.2777 Option 4 or

[email protected]

To report any service issues or to place a trouble ticket, please contact Technical Support.

Technical Support

: 877.290.2777 Option 3

If you would like to learn more about your Emerge system please check out our Emerge Webinars.
Available free to all Emerge customers every other week! Visit us on the web at

www.cincinnatibell.com/webinar

To find out more about new features and service on your Emerge system go to

www.cincinnatibell.com/voip

Содержание 504

Страница 1: ...2012 C ...

Страница 2: ... 5 Parking a Call 5 Push to Talk 5 Voice MailFlowChart 6 Emerge Voicemail 6 Accessing the Voicemail Message Main Menu 7 Record Your Personalized Greetings 8 Busy Greeting Menu 8 Voice Mail Overview 9 Distribution List Options from the Voice Messaging Menu Options 12 Accessing Your Voice Messaging Menu 13 Personalizing your IP Phone 14 Accessing your Call History 14 Dialing from your Call History 1...

Страница 3: ...ine key If receiving a call while on another call Click answer to place the call on hold and answer incoming call Use the up and down arrows to toggle between the call on hold and active call Pushing the red line button does the same thing toggles between the calls Once on the call you can press a soft key to perform an action e g end call resume hold etc Transferring a call Attended Blind Attende...

Страница 4: ...ys their recorded greeting Press the xfer soft key Enter 55 followed by the voicemail extension and the key Call Waiting Service Answering a Second Incoming call Call waiting service is provided with your service which allows the user to answer a second incoming call on the user s direct dial number or extension Step Action 1 Press the Answer soft key to answer the 2 nd caller This will automatica...

Страница 5: ...dnd soft key to deactivate service Group Paging Any user can page all other phones in the group Dial ext 800 make announcement Multicast paging is one way This means that the person who dials 800 can speak but others cannot reply If two way communication is preferred refer to Push to Talk listed in Feature Access Codes Note Ask your Emerge Application Specialist or Emerge Trainer about this option...

Страница 6: ...d premium users Service must be programmed for use Enter 98 press the dial soft key Parking a Call Call Park is a feature that allows a person to put a call on hold at one Handset set and continue the conversation from any other handset Press the Hold key and enter 68 and the extension where you want to park the call followed by the key Pressing will park the call to your own phone Retrieving a pa...

Страница 7: ...age Return to Previous repeat Menu Reply to Message 1 Change 2 Listen 3 Send 6 Set Clear Urgent 7 Set Clear Private Return to Previous Repeat Menu Greeting Menu 1 Record 2 Listen 3 Revert to Default Return to Previous Repeat Menu Compose Message 1 Change 2 Listen 3 Send 4 Send to Group 5 Send to Dist 6 Set Clear Urgent 7 Set Clear Private Return to Previous Repeat Menu Select Dist List 1 Select Li...

Страница 8: ...r Personalized Name Greeting by recording your First and Last name The voicemail box has now been initialized Subsequent Use Step Action 1 Press the Message Key 2 Enter your new passcode 3 Press 1 to access your voice mail box 4 Follow the menu table to record personalized greetings and play messages Voice Messaging Main Menu Key Option 1 Play message enabled with new or saved 2 Record Change Busy...

Страница 9: ...ey is pressed on incoming call To Record a Busy Greeting Step Action 1 Access the Voice Message Main Menu 2 Press 2 and follow the voice prompts Key Option 1 Record new Busy Greeting 2 Listen to current Busy Greeting 3 Revert to System Default Busy Greeting Voice Messaging Main Menu Repeat this menu No Answer Greeting Menu The no answer greeting plays when a call is not answered To Record a No Ans...

Страница 10: ...es Step Action 1 Access the Voice Message Main Menu 2 Press 1 to listen to messages You are now in the Play Messages Menu See voicemail overview for more options Note if there are no new or saved messages you will hear the voice announcement indicating the status Voice Mail Overview From your Voice Messaging Main Menu you can play delete or save these messages From the Menus advanced sending and g...

Страница 11: ...Initiate Call to Sender Additional Options Menu See Menu below Key Option 1 Reply to Message Menu 2 Forward Message Menu more below Return to Play Messages Menu Repeat this menu Key Option 1 Change Current introduction 2 Listen to current introduction 3 Send Message to specific group member s 4 Send Message to entire group 5 Send message to distribution list See Select Distribution List Menu 6 Set...

Страница 12: ...oup 5 Send Message to distribution list if configured 6 Set or clear urgent indicator 7 Set or clear confidential indicator Return to voice Messaging Main Menu Repeat this menu 7 Delete ALL Messages Voice portal Admin Menu Key Option 1 Access voice message Main Menu 2 Change CommPilot Express Profile 3 Record personalized name 4 Change Call forwarding Options 6 Make Calls 8 Change Passcode 9 Exit ...

Страница 13: ... this menu Distribution List Menu from key 0 15 in Select Distribution List Menu Key Description 1 Select another distribution List 2 Review the selected distribution list 3 Send the message Return to the previous Menu Repeat this menu Reply to Message Menu from Key 1 in Additional Options Menu Key Description 1 Change current reply 2 Listen to current reply 3 Send reply 6 Set or clear urgent indi...

Страница 14: ... greeting plays press the key 3 Enter your passcode and press the key 4 Press 1 to access your voicemail box From Any External Telephone Step Action 1 Dial your Personal DID Direct Dial number 2 Press during your greeting 3 Enter your passcode press the Key 4 Press 1 to access your voicemail box Or dial your organizations Voice Portal Backdoor Number Step Action 1 Enter the extension number or Mai...

Страница 15: ...ct Delete or Save the entry to the Contact Directory Dialing from your Call History Once in your Redial Received or Missed Call Lists select the Dial Soft Key Adding Contacts to Your Directory Note To Toggle between upper and lower characters press the dial pad key to alternate Step Action 1 Press the MENU key Press 1 Directory 2 Press 1 for New Entry 3 Fill out the Name and Number Fields using th...

Страница 16: ...e deleted press the Delete soft key 2 Press Back and Exit Soft Keys to return to the idle display Step Action 1 Press the Menu Key press 4 or use the arrows keys to highlight option and select Ring Tone 2 Select the extension you wish to change the ring tone If you have multiple numbers programmed on your phone select 1 4 and change each desired ring tone 3 Select Change soft key and use the arrow...

Страница 17: ...ame Sequence Call Forwarding Always Activation 72 Call Forwarding Always Deactivation 73 Call Forward Busy Deactivation 91 Call Forwarding No Answer Deactivation 93 Call Park 68 Call Park Retrieve 88 Call Pickup Group extension assignment 98 Call Return 69 Cancel Call Waiting 43 Call Waiting Activation 43 Clear Voice Message Waiting Indicator 99 Directed Call Pickup premium feature 97 Direct Voice...

Страница 18: ...pgrades or work on your phone you may be asked to reboot your phone If you are asked by a technician to reboot you phone do the following Step Action 1 Press the Menu Key 2 Using arrow key scroll down to Option 12 3 Press the Select soft key ...

Страница 19: ...tem Customer Care 877 290 2777 Option 4 or customersupport cinbell com To report any service issues or to place a trouble ticket please contact Technical Support Technical Support 877 290 2777 Option 3 If you would like to learn more about your Emerge system please check out our Emerge Webinars Available free to all Emerge customers every other week Visit us on the web at www cincinnatibell com we...

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