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5.0 Quality Assurance and Repair and Return Process
5.1 General warranty
Unless otherwise specified, CINA LASER provides a 24-month warranty for all products for
material defects and quality problems (from the date of shipment). CINA LASER will choose 1)
repair 2) replace 3) refund products that are confirmed to be defective and still within the warranty
period. All repaired or replaced products continue to use the initial warranty period of the original
repair product, that is, free repairs can be submitted only during the remaining warranty period of
the original repaired product. The buyer must submit written repairs within 30 days after finding
any quality problems. All repair requests must be submitted directly by the buyer, CINA LASER
will not accept any third party repair requirements.
The above repair is not applicable to product problems caused by the following situations:
1)
Incorrect or improper maintenance or calibration performed by non-CINA LASER personnel.
2)
Software, interfaces or power supplies provided by customers or third parties.
3)
Unauthorized maintenance or repair, incorrect operation beyond the limits of product
parameters.
4)
Abuse, negligence, accident, loss or damage during transportation;
The technical guidance and service provided by CINA LASER to customers will not affect the
warranty terms provided by CINA LASER.
5.2 Services and maintenance
CAUTION:
there are no built-in parts for user maintenance. All maintenance shall be
carried out by CINA LASER personnel. Therefore, the maintenance or replacement
requirements in the warranty scope must be notified to CINA LASER or the service
representative as soon as possible. Approved returned products must be placed in suitable
containers.
If the goods are found to be damaged, it shall be reported to the carrier in writing in time.
IMPORTANT:
please do not return the product to CINA LASER without a Return
Merchandise Authorization (RMA). If the warranty period of the product has expired, or
the product is not within the scope of maintenance, the buyer will bear the maintenance
costs.
IMPORTANT:
users should keep the software log files properly for the convenience
of the CINA LASER maintenance personnel for fault analysis.
5.3 Change
We reserve the right to change the design and structure of the products, and we will not be
responsible for any modification of the same model products that have been sold.
