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Chapter 5 – servICe
5.1 Service
Do you have questions or a problem with the CM 9.3 A (+)?
You can call your local distributor or you send us an email to:
5.2 Return the Unit
If you’re CM 9.3 A (+) is sent in for repair (or battery change) or if a guarantee claim is not valid, repairs up
to EUR 30. - will be carried out automatically. In case of higher repair costs you will be notified. The repaired
device will be sent back COD.
If you want to send in your device for repair, please fill out the warranty card at the end of this manual.
Please include the following ITEMS in the package:
- Copy of the invoice
- Warranty card
- Product
Our service address:
Fa.
Ciclosport
Service
Einsteinstr. 39a
82152 Martinsried/Planegg
Germany
5.3 Trouble shooting
5.3.1 Display problems
Check the battery to the following points:
- Voltage> 3.0 V
- High quality battery
- Fit of the battery
5.3.2 No Speed/Cadence/HR/Power
- The sensor was not initialized correctly. Under 3.7.1
- Check the sensors if they are mounted CORRECTLY, see 3.1
- Check the distance between the transmitter and the magnet for a maximum of 3mm.
5.3.3 Speed is not displayed correctly.
- Check the wheel circumference.
- Check the correct unit of measurement.
5.3.4 Wrong altitude
- Air pressure has changed; you need to reset the height manually.
- Home altitude is incorrect.
5.3.5 Heart rate is not displayed correctly or does not work.
- Check if the sensor was initialized correctly. 3.7.1
- Check if the HR function is activated in the menu.
- Check the battery in the belt.
- Moisten the contacts on the chest strap
5.3.6 The altitude keeps changing even when I‘m at the same place?
The height measurement of the CM 9.3 A (+) is barometrically, which means that the height is measured by
the air pressure. When the air pressure changes due to weather changes, the altitude value in the computer
changes accordingly. by using the home altitude the height is reset to the default value whenever a recording
is started.
