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Troubleshooting

The following topics cover common projector issues and their solutions.
If an issue cannot be resolved, contact a Christie qualified technician.

Projector functionality

The following topics cover common projector issues and their solutions.

Projector does not turn on

When I attempt to power on the projector, it does not turn on.

Resolution

•

Verify the power cord is connected to the projector and the AC power supply correctly and the
input selector switch is in the correct position.

•

Verify the wall circuit breaker is on. If there is a problem with the wall circuit breaker turning
off, contact a certified electrician.

•

If the POWER LED is green and additional LEDs are lit on the F-MAIN faceplate, record the
color combination of the faceplate LEDs after they have been powered for at least 30 seconds.
You can then provide the color combination information to Christie technical support.

•

If the POWER, INPUT, HUB, and SMS LEDs are all green, but the touch panel still does not turn
on or display an image, eliminate the cable and touch screen by connecting any external VGA
display.

Cannot establish communication with projector

The input devices cannot communicate with the projector.

Resolution

•

Verify all input devices have the same subnet mask and gateway, and unique IP addresses.

CP2308-G User Guide

92

020-102863-01 Rev. 1 (05-2018)

Copyright

©

2018 Christie Digital Systems USA, Inc. All rights reserved.

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Содержание CP2308-G

Страница 1: ...User Guide 020 102863 01 CP2308 G...

Страница 2: ...t where the product is designed for outdoor use problems or damage caused by use of the product outdoors unless such product is protected from precipitation or other adverse weather or environmental c...

Страница 3: ...15 Understanding the Christie touch panel interface 16 Technical support 17 Operating the projector 18 Turning the projector on or off 18 Logging on to the projector 18 Logging out of the projector 1...

Страница 4: ...work attached storage 25 Connecting the projector to a media or content network 26 Activating SNMP 26 Downloading MIB information 26 Setting up an integrated media block 28 Selecting IMB preferences 2...

Страница 5: ...annel 40 Viewing the channel list 41 Moving a channel up or down the channel list 41 Deleting a channel 41 Managing color setting files 42 Creating a MCGD file 42 Editing an existing MCGD file 42 Copy...

Страница 6: ...52 Adjusting vertical boresight 52 Adjusting horizontal boresight 53 Adjusting digital micromirror device convergence 55 Adjusting the fold mirror 55 Calibrating the color 56 Masking the screen edges...

Страница 7: ...ile 67 Managing audio settings 68 Setting the global audio delay 68 Setting the audio output rate 68 Mapping channels 68 Enabling Dolby Atmos 69 Editing Dolby Atmos settings 69 Disabling Dolby Atmos 6...

Страница 8: ...79 Enhancements and licensing 80 Importing a product enhancement 80 Enabling an enhancement 80 Backup restore and upgrade projector files 81 Creating a new backup file 81 Exporting a backup file 81 I...

Страница 9: ...jector functionality 92 Projector does not turn on 92 Cannot establish communication with projector 92 Display issues 93 Flicker shadows or dimness 93 Blank screen with no display of cinema image 93 S...

Страница 10: ...to the area ELECTRICAL and BURN HAZARD Use caution when accessing internal components High leakage current present when connected to IT power systems For protection from ultraviolet radiation keep all...

Страница 11: ...CK HAZARD The AC power cord must be inserted into an outlet with grounding SHOCK HAZARD Do not attempt operation if the AC supply is not within the specified voltage and current as specified on the li...

Страница 12: ...all power sources before performing maintenance or service Electrocution hazard To avoid personal injury always disconnect all power sources before performing maintenance or service procedures Fire h...

Страница 13: ...ance or service procedures Not for household use Mandatory action Disconnect all power sources before performing maintenance or service procedures Consult the service manual Disconnect all power sourc...

Страница 14: ...reader app on a smartphone or tablet 2 On the product page switch to the Downloads tab Related documentation Additional information on this product is available in the following documents CP2308 G Pro...

Страница 15: ...eatures Understand the important features of the projector Playback of cinema video audio and timed text Touch panel with 1280 X 800 resolution 3D ready DCI compliant Third party IMB support Motorized...

Страница 16: ...he light on or off B Current access permissions H Opens and closes the douser C Projector name and IP address I Turns test patterns on or off D Current date and time J Displays channels E System statu...

Страница 17: ...com Europe Middle East and Africa 44 0 1189 778111 or Support EMEA christiedigital com Asia Pacific 65 6877 8737 or Support APAC christiedigital com Christie Managed Services 1 800 550 3061 or NOC chr...

Страница 18: ...ogin 2 In the User list select a user name 3 Enter your password 4 Tap Login Logging out of the projector Log out of the projector to restrict access to projector menus or to change access permissions...

Страница 19: ...reen In the right toolbar tap and hold Douser Selecting a channel Create channels to store customized projector settings for different inputs 1 In the right toolbar tap Channels The Channels window di...

Страница 20: ...tor time match the local time zone 1 In the left navigation menu tap Service Setup Time Setup 2 Tap the Time Zone tab 3 In the Region list select a region 4 In the Time Zone list select the time zone...

Страница 21: ...via NTP Server slider The color of the slider changes to gray to indicate it is inactive 1 In the left navigation menu tap Service Setup Time Setup 2 Tap the SM Time Adjust tab 3 Increase or decrease...

Страница 22: ...ar Projection from behind the screen with the projector in the normal upright position Inverted Rear Projection from behind the screen with the projector in an inverted position upside down Inverted p...

Страница 23: ...tor marriage operator Can view basic projector status diagnostic information and software version information This is the default level for Serial Communication sessions service Can access all touch p...

Страница 24: ...sword 4 Complete the New Password and Confirm Password fields 5 Tap Save Deleting a user account Delete a user account to prevent access to projector menus and functionality 1 In the left navigation m...

Страница 25: ...Manual and complete these fields Field Description IP Address The IP address of the projector Subnet Mask The subnet mask to which the IP address belongs Gateway The IP address for the network gatewa...

Страница 26: ...Tap the SNMP tab 3 Tap the SNMP slider The color of the slider changes to green to indicate it is active 4 In the SNMP Settings area select a SNMP version 5 Complete the Trap Receiver IP fields A trap...

Страница 27: ...n the Name field type a name for the MIB file 6 Tap Accept 7 Tap OK Network settings CP2308 G User Guide 27 020 102863 01 Rev 1 05 2018 Copyright 2018 Christie Digital Systems USA Inc All rights reser...

Страница 28: ...d with 1 Install the IMB in the available slot on the projector For more information see the Christie IMB S3 Installation and Setup Manual P N 020 102582 XX or the documentation provided by the IMB ma...

Страница 29: ...rocess and indicates when the process is completed successfully 8 Tap Finish Setting up an integrated media block CP2308 G User Guide 29 020 102863 01 Rev 1 05 2018 Copyright 2018 Christie Digital Sys...

Страница 30: ...e EDR content Ingesting content and keys To ingest content an ingest device must be connected to the projector The ingest device must be properly configured and operating correctly 1 In the left navig...

Страница 31: ...n the Local Content tab Filtering content by type Filter content by type to locate content of a specific type or reduce the return results 1 In the left navigation menu tap Content Manager 2 On the Lo...

Страница 32: ...t the check box to the left of the keys 4 Tap Delete 5 To confirm the deletion tap Delete Collapsing or expanding columns Expand or collapse columns to display more or less information In the column h...

Страница 33: ...st or content 4 Tap Load 5 To start playback tap and hold Play Unloading content Unload content when it has finished playing and is no longer required 1 Stop or pause playback 2 Tap Unload Managing co...

Страница 34: ...event or macro item to add it to the playlist 5 In the right pane tap Save Reordering playlist content Reorder the playlist content to change the time when content plays 1 In the left navigation menu...

Страница 35: ...r or you want to add new content to an existing playlist 1 In the left navigation menu tap Playlist Editor 2 In the upper right pane select a playlist from the list 3 Tap the content in the playlist 4...

Страница 36: ...the content tap Details Importing a playlist Import a playlist from another projector or computer on the network 1 In the left navigation menu tap Playlist Editor 2 In the right pane tap the menu and...

Страница 37: ...n menu tap Playlist Editor 2 In the playlist list in the upper right pane select the playlist you want to delete 3 Tap the menu and then tap Delete 4 To confirm the deletion tap Delete Managing playli...

Страница 38: ...r 10 bits 4K 4 2 2 YCbCr 8 bits Scan Type The video scan type The default is Auto 3D Sync Input Mode Specifies whether a specific frame of input data has left eye or right eye data The default is Auto...

Страница 39: ...nput Mode For third party IMBs specifies how 3D input data is encoded The default setting is 2D 2D Mode No 3D synchronization is applied 3D Frame Interleaved For input that contains left eye data foll...

Страница 40: ...ting channel Edit an existing channel when the parameters of the input device change 1 In the left navigation menu tap Channel Setup 2 In the left pane tap a channel 3 Edit the channel settings 4 Tap...

Страница 41: ...er to access If the channel is not selected frequently move it to the bottom of the channel list 1 In the left navigation menu tap Channel Setup 2 In the left pane tap a channel 3 To move the channel...

Страница 42: ...ap the 3D Sync slider and select a frame rate 6 In the red area of the chromaticity image tap the option button to display the red test pattern 7 Measure the red chromaticity with the colorimeter 8 Ty...

Страница 43: ...s 2 In the left navigation menu tap Color Settings TCGD File Setup 3 Tap the Create TCGD File 4 Type a name for the TCGD file and tap Create 5 To display test clips automatically when you select a col...

Страница 44: ...file with similar settings 1 In the left navigation menu tap Color Settings TCGD File Setup 2 In the TCGD File list select a TCGD file 3 Tap Save As 4 Type a name for the TCGD file and tap Save Deleti...

Страница 45: ...File 3 Type a name for the ILS file and tap Create 4 In the Lens position area tap the forward backward left or right arrow icons to move the position of the image on the screen 5 In the Focus area ta...

Страница 46: ...ing an ILS file Delete an Intelligent Lens System ILS file when it is no longer required 1 In the left navigation menu tap Image Settings ILS File Setup 2 In the ILS File list select the ILS file you...

Страница 47: ...navigation menu tap Image Settings Source File Setup 2 In the Source File list select a source file 3 Modify the source file settings 4 Tap Save Copying existing source file settings to a new source...

Страница 48: ...ngs Edit screen file settings when the image parameters change 1 In the left navigation menu tap Image Settings Screen File Setup 2 In the Screen File list select a screen file 3 Modify the screen fil...

Страница 49: ...adjust the position of the red green or blue digital micromirrors DMDs Resetting digital convergence to the default settings Reset digital convergence to the default settings when image parameters ch...

Страница 50: ...sate for projector tilt It is recommended that you use lens offset to align the center of the image to the center of the screen before you correct the keystone effect If one side of the image is longe...

Страница 51: ...or right arrow icons in the Offset area to bring the vertical lines closer together 11 If required on each projector tap the Lens Adjust icon and then tap the left and right focus icons in the Focus...

Страница 52: ...that cannot be corrected by aligning the projector to the screen and focusing the lens Caution If not avoided the following could result in minor or moderate injury This procedure must be performed by...

Страница 53: ...nsate both left and right horizontal adjustments according to the vertical adjustment 7 Check the image after each adjustment Continue to make adjustments until both top and bottom are equally sharp T...

Страница 54: ...attern 3 Loosen the right boresight set screw B A Right Boresight Cap Screw B Right Boresight Set Screw C Left Boresight Cap Screw D Left Boresight Set Screw 4 Turn the right boresight cap screw A 1 1...

Страница 55: ...fold mirror with the optical system to correct an image with missing or shadowy corners or edges 1 Remove the top cover 2 Display the RGB 12bit Full Screen White test pattern 3 Insert a hex driver in...

Страница 56: ...op masking a Install movable flat black panels or curtains along the top edge of the screen b Raise the curtain for flat images or lower the curtain for scope images Top masking theater 1 85 screens A...

Страница 57: ...Side masking to hide screen edges B 1 85 1 image flat C 2 39 1 image scope D Masking moved aside Adjusting the image CP2308 G User Guide 57 020 102863 01 Rev 1 05 2018 Copyright 2018 Christie Digital...

Страница 58: ...ent of the projected image is complete Tap Test Pattern Off Importing a test pattern Import custom test patterns to meet the specific requirements of your viewing environment 1 In the upper right corn...

Страница 59: ...5 In the upper right corner tap Done Test patterns CP2308 G User Guide 59 020 102863 01 Rev 1 05 2018 Copyright 2018 Christie Digital Systems USA Inc All rights reserved...

Страница 60: ...lect a playlist content or automation item 8 Select the start time 9 Select the start date 10 To repeat the event daily weekly or monthly a Tap the Recurrence slider b Select the frequency of the recu...

Страница 61: ...on a different date copy and paste the entire day of scheduled events 1 In the left navigation menu tap Scheduler 2 At the top of the calendar tap the day with the events you want to copy 3 Tap Copy...

Страница 62: ...day of the week the scheduler starts Change the start day of the scheduler to match the schedule of the theater 1 In the left navigation menu tap Service Setup Preferences 2 Tap General 3 In the Sche...

Страница 63: ...Drive or Ingest Drive 4 To make the content drive the primary storage drive tap the Set as Primary Drive slider The color of the slider changes to green to indicate it is active 5 To test the connect...

Страница 64: ...e IP Address field type an IP address for the ingest source 5 Tap Add 6 In the right pane enter a user name and a password if required for the ingest source 7 Tap the Type list and select the device t...

Страница 65: ...ap a remote ingest source 3 Tap Delete 4 To confirm the deletion tap Delete Managing storage devices CP2308 G User Guide 65 020 102863 01 Rev 1 05 2018 Copyright 2018 Christie Digital Systems USA Inc...

Страница 66: ...ete these fields Dark Time Creates a blank time interval in microseconds s between left and right frames to allow for LCD shutter glasses Z screen or rotating 3D wheel to synchronize the output Output...

Страница 67: ...e 3 Tap Save As 4 Type a new name for the file 5 Tap Save Deleting a 3D file Delete a 3D file when it is no longer required 1 In the left navigation menu tap Image Settings 3D File Setup 2 In the 3D F...

Страница 68: ...z Mapping channels Use the Channel Mapping tab to map the Digital Cinema Package DCP audio channels to the AES outputs Interop is the most common audio setting 1 In the left navigation menu tap Servic...

Страница 69: ...t Dolby Atmos settings when device settings change 1 Tap Service Setup Audio Setup 2 Tap the Dolby Atmos Configuration tab 3 Edit the Control IP and Input IP fields 4 To test Dolby Atmos connectivity...

Страница 70: ...e projector Add a slave projector to display 3D or HDR content 1 In the left navigation menu tap Service Setup Multi Projector Setup 2 Tap New Slave Projector This option is available only when the Mu...

Страница 71: ...ve Disabling a slave projector Disable a slave projector when it is no longer required or when it is replaced by another projector 1 In the left navigation menu tap Service Setup Multi Projector Setup...

Страница 72: ...finitions Available macro actions These are the macro actions that are available to control automated events Action Item Available Actions Description Automation Set Global Allows you to set a global...

Страница 73: ...mmands for the Christie ACT Command Description Buzzer Activates the buzzer for the specified time in milliseconds Button Simulates pressing or holding the ACT button Pulse Relay Sends a pulse to a sp...

Страница 74: ...fied message If you need to control additional functions and a built in command is not available send a command string in a macro For example send this command to enable surround boost on the Dolby CP...

Страница 75: ...ction item to an existing macro Add an action item to a macro to have the projector perform an additional action when the macro runs 1 In the left navigation menu tap Automation Macro Editor 2 In the...

Страница 76: ...ation device Port The port used by the automation device to communicate with the projector Username The username used to access the automation device Password The password used to access the automatio...

Страница 77: ...he theater 1 In the left navigation menu tap Automation My Auditorium Devices 2 In the left pane select an automation device 3 Tap Delete 4 To confirm the deletion tap Delete Creating a new playlist t...

Страница 78: ...Complete the Name Source and Trigger Event fields 5 In the Macro Name list tap the macro that will run on trigger detection 6 Tap Add Editing existing global trigger settings Edit the settings of an...

Страница 79: ...ice 1 Import the device library 2 In the left navigation menu tap Automation Device Libraries 3 To the right of the device in the View Library column tap View Library Review the list of actions availa...

Страница 80: ...he location of the license 4 Select the license and tap Accept Enabling an enhancement After importing a license it must be enabled to activate the new functionality 1 Tap Service Setup Enhancements 2...

Страница 81: ...o the Management USB port on the projector communication board 3 Select a backup file and tap Export 4 Tap to move up through the file directory 5 Tap to create a new folder 6 In the Name field type a...

Страница 82: ...the upgrade package that was last used 1 In the left navigation menu tap Service Setup System Upgrade 2 Tap Add New Package 3 Browse to the location of the upgrade package 4 Type a name for the upgrad...

Страница 83: ...the left navigation menu tap Service Setup System Upgrade 2 In the list of packages tap an upgrade package 3 Tap Delete 4 To confirm the deletion tap Delete Restoring settings from a backup file Resto...

Страница 84: ...download the SM report a Tap Download SM Report b Browse to the location where you want to save the report file c Type a name for the report file in the Name field d Tap Accept Running the projector i...

Страница 85: ...owing certificates Projector Certificate SMS Certificate SM Certificate used by distributors to generate KDM keys Log Signer Certificate 3 Tap Download 4 In the Name field type a name for the certific...

Страница 86: ...g optical components Inspecting ventilation Vents and louvers in the projector covers provide ventilation both for intake and exhaust Never block or cover these openings Do not install the projector n...

Страница 87: ...solution and a microfiber cloth for the lens only Optical grade cotton swabs with wooden stems A bright portable illumination device such as an LED flashlight Cleaning the lens To avoid the risk of s...

Страница 88: ...r facing toward the projector 5 Install the air filter cover by inserting the two bottom tabs and then pushing the cover closed 6 Tighten the two captive screws Inspecting the light engine compartment...

Страница 89: ...shable filter If the filter appears clean continue to step 7 7 Replace the air filter with the airflow indicator facing toward the projector 8 Install the cap plate and tighten the two captive screws...

Страница 90: ...and allow it to dry thoroughly 8 To confirm that the filter is dry place it over a dry paper towel and shake it If the paper towel remains dry the filter can be installed in the projector 9 Record th...

Страница 91: ...cap screws for added stability 12 Remove the lens cap from the front of the lens Maintaining the projector CP2308 G User Guide 91 020 102863 01 Rev 1 05 2018 Copyright 2018 Christie Digital Systems US...

Страница 92: ...ct a certified electrician If the POWER LED is green and additional LEDs are lit on the F MAIN faceplate record the color combination of the faceplate LEDs after they have been powered for at least 30...

Страница 93: ...ain panel Ensure any test pattern other than the full black test pattern displays properly Verify the correct display file is selected For cinema connections verify the correct port is selected Severe...

Страница 94: ...pected to see Resolution 1 In the left navigation menu tap Channel Setup 2 In the left pane select a channel 3 In the PCF list verify that the correct value is selected 4 In the Color Space field veri...

Страница 95: ...atus Limits and Methods of Measurement Immunity CISPR 24 EN55024 EMC Requirements Environmental EU Directive 2011 65 EU on the restriction of the uses of certain hazardous substances RoHS in electrica...

Страница 96: ...ements EU Directive 94 62 EC on packaging and packaging waste China packaging recycling mark standard GB18455 2010 Regulatory CP2308 G User Guide 96 020 102863 01 Rev 1 05 2018 Copyright 2018 Christie...

Страница 97: ...ic of South Africa ph 27 0 11 510 0094 Korea Seoul ph 82 2 702 1601 Japan Tokyo ph 81 3 3599 7481 India ph 91 080 6708 9999 Germany ph 49 2161 664540 France ph 33 0 1 41 21 44 04 Russian Federation an...

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