Troubleshooting Guide
Troubleshooting
Before contacting the service technician, please check the following points. If a problem
still persists, unplug the TV and call for assistance.
PROBLEM
POSSIBLE SOLUTION
No sound and picture
- Check whether the main plug has been connected
to a wall let.
- Check whether you have pressed the POWER
button on the front of TV set.
- Check the picture contrast and brightness settings.
Normal picture but no sound
- Check the volume.
- Sound muted? Press the MUTE button.
- Try another channel, the problem may be with the
broadcast.
- Are the audio cables installed properly?
The remote control does not
work
- Check to see if there any object between the
product and remote control Causing obstruction.
- Are batteries installed with correct polarity (+ to +,
- to -)?
- Correct remote operating mode set: TV, VCR etc.?
- Install new batteries.
Power is suddenly turned off
- Is the sleep timer set?
- Check the power control settings. Power
interrupted.
- No broadcast on station tuned with auto activated.
Picture appears slowly after
switching on
-
This is normal; the image is muted during the
product startup process. Please contact your
service center, if the picture has not appeared after
five minutes.
No or poor color or poor
picture
- Adjust the color in menu option.
- Keep a sufficient distance between the product and
the VCR.
- Try another channel, the problem may be with the
broadcast.
- Are the VIDEO cables installed properly?
- Activate the any function to restore the brightness of
the picture.
Horizontal/vertical bars or
picture shaking
- Check for local interference such as an electrical
appliance or power tool.
The TV is not receiving all
channels.
- Confirm that the coaxial cable is securely connected
to the TV.
- If you are using an antenna, verify it is positioned
correctly and the all the connections are secure.
Poor reception on some
channels
- Station or cable product experiencing problems.
Tune to another station.
- Station signal is weak, reorient antenna to receive
weaker station.
- Check for sources of possible interference.
No output from one of the
speakers
- Adjust balance in menu option.
The TV audio is not being
played through the receiver.
- Connect an optical cable to the TV and the receiver.
- ARC enables digital sound to be outputted via the
HDMI (ARC) port. However, ARC is only available
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