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Troubleshooting
If you are experiencing difficulties with the sensor or noticing an abnormality on its operation, refer
to the followings. If the difficulties or abnormality is still present, contact to your nearest distributor.
Symptoms
Causes
Measures
Power is not turned
on.
The batteries are fully
discharged or loaded
incorrectly.
Replace the batteries or load them correctly
again.
Battery life is short.
This product is used in low
temperature.
Confirm the recommended temperature range
of use for the batteries.
Manganese batteries are used.
Use the eneloop® or alkaline batteries.
Image/temperature
value abnormally
fluctuates.
Strong statistic electricity,
electromagnetic wave or high
frequency may be present
around the sensor.
Keep this product away from an
equipment generating strong static
electricity or electromagnetic wave.
Area of the measuring object is
too small.
Confirm the measuring diameter and measure
the object with sufficiently-large area.
Measured value is
not stable.
This product is affected by rapid
temperature change.
For measurement, leave this product for a while
until the temperature of this product stabilizes.
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External dimensions
