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Chevrolet Traverse Owner Manual - 2012
Customer Information
13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program
(U.S. and Canada) . . . . . . . . . 13-7
Roadside Assistance Program
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-12
Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-14
Service Publications
Ordering Information . . . . . . 13-16
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-18
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar
®
. . . . . . . . . . . . . . . . . . . . 13-20
Navigation System . . . . . . . . . 13-20
Radio Frequency
Identification (RFID) . . . . . . . 13-20
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-20
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
Содержание Traverse 2012
Страница 6: ...Black plate 6 1 Chevrolet Traverse Owner Manual 2012 vi Introduction 2 NOTES ...
Страница 8: ...Black plate 2 1 Chevrolet Traverse Owner Manual 2012 1 2 In Brief Instrument Panel ...
Страница 32: ...Black plate 26 1 Chevrolet Traverse Owner Manual 2012 1 26 In Brief 2 NOTES ...
Страница 56: ...Black plate 24 1 Chevrolet Traverse Owner Manual 2012 2 24 Keys Doors and Windows 2 NOTES ...
Страница 120: ...Black plate 6 1 Chevrolet Traverse Owner Manual 2012 4 6 Storage 2 NOTES ...
Страница 172: ...Black plate 52 1 Chevrolet Traverse Owner Manual 2012 5 52 Instruments and Controls 2 NOTES ...
Страница 248: ...Black plate 14 1 Chevrolet Traverse Owner Manual 2012 8 14 Climate Controls 2 NOTES ...
Страница 300: ...Black plate 52 1 Chevrolet Traverse Owner Manual 2012 9 52 Driving and Operating 2 NOTES ...
Страница 306: ...Black plate 6 1 Chevrolet Traverse Owner Manual 2012 10 6 Vehicle Care Engine Compartment Overview ...
Страница 395: ...Black plate 5 1 Chevrolet Traverse Owner Manual 2012 Service and Maintenance 11 5 ...
Страница 397: ...Black plate 7 1 Chevrolet Traverse Owner Manual 2012 Service and Maintenance 11 7 ...
Страница 410: ...Black plate 4 1 Chevrolet Traverse Owner Manual 2012 12 4 Technical Data 2 NOTES ...