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Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S/Canada/Mexico-
9159327) - 2016 - CRC - 5/12/15
362
Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 362
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 364
Customer Assistance for Text
Telephone (TTY) Users . . . . . 365
Online Owner Center . . . . . . . . . 365
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 366
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 366
Scheduling Service
Appointments . . . . . . . . . . . . . . . 368
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 368
Collision Damage Repair . . . . . 369
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 371
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 372
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 372
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 373
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 373
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 373
Event Data Recorders . . . . . . . . 374
OnStar
®
. . . . . . . . . . . . . . . . . . . . . . 374
Infotainment System . . . . . . . . . . 375
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.