13
User’s Guide
User Account
Figure 26
1.
I forgot my password. What do I do now?
ANSWER:
Go to the application, enter your email and
click
Forgot your password
. An email is sent to your email
address and a link is provided so that you can update
your password. You need to use the security question/
answer that you entered when you signed up for your
account
(Figure 26).
2.
Why can’t I log in?
ANSWER:
After 10 attempts to log in, your account
is locked. You have the option to wait 60 minutes to try
again, or you can enter your Email address and click
Forgot your password.
This will reset your account and
allow you to create a new password
(Figure 26).
Pairing Chesterton RFID Reader to Phone
1.
Can I use the reader with more than one mobile device?
ANSWER:
Yes. Please note, only one mobile device
can be used to scan at a time.
2.
My phone recognizes the reader, but I can’t pair my phone
to the reader. Why?
ANSWER:
You may need to remove the reader and then
re-add it to your Bluetooth devices. Make sure that there
is not another mobile device paired to the reader that is in
close proximity. Additionally, check the reader to ensure the
Bluetooth Serial Port Protocol (SPP) option is not active on
your reader. Turn off SPP by pressing and holding the Left
Arrow Signal button on the reader for three
seconds until the lights flash
(Figure 27).
Figure 27
Power
Button
Left Arrow
Signal
Button
Bluetooth
LED
SPP LED
