Chery A1 2008, Руководство по эксплуатации, Страница: 16 / 176

BRIEF INTRODUCTION
16
“Person to Person” Consultant Service
Card (Customer)
Name of Customer: Date of Purchase:
Dealer of Sale Service: Model:
VIN No. of Vehicle:
Followings are to be confirmed by customers.
I. Confirmation of matters related to the delivery of vehicle (In the
case of “Yes”, mark with “√”, otherwise with “×”).
□ Basic usage of the vehicle has been introduced; on-site delivery
inspections have been performed and the results are acceptable.
□ Have introduced the policy of warranty.
□ Have introduced the precautions of driving.
□ Have introduced the importance of regular maintenance on
vehicle and maintenance interval of time/mileage.
□ Have informed the importance of maintaining and servicing
vehicle at the Chery authorized service station.
□ Have delivered the user’s manual and reminded the customer to
read it.
□ Have informed the function and operational method of the
hotline of Chery customer service.
II. Description of “Person-to-Person” advisory service mode (In
the case of “Yes”, mark with “√”, otherwise with “×”).
□ If the customer has problem and demand, just contacts the
service advisor instead of other persons.
□ The service advisor is the only person designated by the service
station to communicate with customers.
□ One customer just accepts services from one responsible service
advisor: “Person-to-Person”.
In the event that the customer is not satisfied with the service
advisor, he can choose another service advisor.
III. Description of main job of service advisor (In the case of
“available”, mark with “√”, otherwise with “×”).
□ Reception of maintenance service
□ Acceptance of complaint
□ Follow-up visit reminder of scheduled maintenance
□ Solutions to consultations in service/maintenance
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