10
MODEL: RJ38-V2-35T
Troubleshooting Guide
Problem
Possible Cause
Solution
The air fryer is
not working/will
not turn on
The appliance is not
plugged in
Insert plug into the electrical outlet
The timer was not set
Press the time button and adjust -/+ to the
desired cook time and press START
to switch the appliance on
The ingredients fried
with the air fryer are
not done
The basket is
overcrowded
Put smaller batches of ingredients in the
basket to fry more evenly
The set temperature is
too low
Press the temperature button and adjust
-/+ to a higher temperature
The ingredients are
fried unevenly in the
air fryer
Certain ingredients need
to be shaken halfway
through
Shake halfway through
the preparation time
Fried snacks are not
crispy when they come
out of the air fryer
The snack was meant to
be prepared in a
traditional deep fryer
Lightly brush or spray some oil onto the
snacks for a crispier result
The basket will not
slide into the
appliance properly
Too many ingredients in
the basket
Do not fill the basket beyond the MAX
indication
Basket is not placed in the
air fryer correctly
Push the basket into the fryer until you
hear a click
There is white smoke
coming out of the
air fryer
Greasy ingredients are
being prepared
Frying greasy ingredients causes a large
amount of oil to leak into the basket. This
will produce smoke but does not affect
the appliance or cooking of your food.
The pan still contains
grease residues from
previous use
Make sure the basket is cleaned properly
after use. The basket is dishwasher-safe
Fresh french fries are
fried unevenly in
the air fryer
The wrong type of potato
was used
Use fresh potatoes and make sure that
they stay firm during frying
Sliced potatoes were not
rinsed properly before air
frying
Rinse the potato sticks fully in cold water
to remove the starch
Fresh french fries are
not crispy when
they come out of
the air fryer
The crispiness of the fries
depends on the amount of
oil and water in the fries
Make sure to full dry the slices of potato
before adding any oil or spices
Cut the potato sticks smaller for a
crispier result
Add a little oil for a crispier result
