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guarantee/customer service electrolux 23
Guarantee/Customer Serv-
ice
FOR SALES IN AUSTRALIA AND NEW ZEALAND
APPLIANCE: Electrolux cooktop
This document sets out the terms and condi-
tions of product warranties for Electrolux
branded appliances. It is an important docu-
ment. Please keep it with your proof of pur-
chase documents in a safe place for future
reference should you require service for your
Electrolux appliance.
General Terms and Conditions
1. In this warranty
(a) 'Electrolux' means Electrolux Home Products
Pty Ltd ABN 51 004 762 341 in respect of Appli-
ances purchased in Australia and Electrolux (NZ)
Limited in respect of Appliances purchased in
New Zealand;
(b) 'Appliance' means any Electrolux product pur-
chased by you accompanied by this document;
(c) 'Warranty Period' means
(i) where you use the Appliance for personal, do-
mestic or household purposes in Australia the pe-
riod of 24 months and in New Zealand the period
of 24 months;
(ii) where you use the Appliance for commercial
purposes, the period of 3 months, (if the period
stated is 0 months you are not covered by this
product warranty)
following the date of original purchase of the Ap-
pliance;
(d) 'you' means the purchaser of the Appliance not
having purchased the appliance for re-sale, and
'your' has a corresponding meaning.
2. This warranty only applies to Appliances pur-
chased and used in Australia or New Zealand
and is in addition to (and does not exclude, re-
strict, or modify in any way) any non-excluda-
ble statutory warranties in Australia or New
Zealand.
3. Electrolux warrants that, when dispatched
from an Electrolux warehouse, the Appliance
is free from defects in materials and workman-
ship for the Warranty Period.
4. During the Warranty Period Electrolux or its
Authorised Service Centre will, at no extra
charge and subject to these terms and condi-
tions, repair or replace any parts which it con-
siders to be defective. You agree that any
replaced Appliances or parts become the
property of Electrolux. This warranty does not
apply to light globes, batteries, filters or similar
perishable parts.
5. Parts and Appliances not supplied by Elec-
trolux are not covered by this warranty.
6. Where you are within an Electrolux service ar-
ea, this warranty covers the cost of transport
of the Appliance to and from Authorised Serv-
ice Centres of Electrolux and travelling costs
for representatives of the Authorised Service
Centre to and from your home or business. If
you are outside an Electrolux service area, you
will bear these costs. For information about
whether you are within an Electrolux service
area, please phone 13 13 49 in Australia, or
0800 10 66 10 in New Zealand.
7. Proof of purchase is required before you can
make a claim under this warranty.
8. You may not make a claim under this warranty
unless the defect claimed is due to faulty or
defective parts or workmanship. Electrolux is
not liable in the following situations (which are
not exhaustive):
(a) The Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly
maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or in-
correct power current
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation.
(b) The Appliance is modified without authority
from Electrolux in writing.
(c) The Appliance's serial number or warranty seal
has been removed or defaced.
(d) The Appliance was serviced or repaired by an-
yone other than Electrolux or its Authorised Serv-
ice Centres.
9. This warranty, the contract to which it relates
and the relationship between you and Elec-
trolux are governed by the law applicable in
the Australian State where the Appliance was
purchased or the law applicable in New Zea-
land if the Appliance was purchased in New
Zealand. Where the Appliance was purchased
in New Zealand for business purposes the
Consumer Guarantee Act does not apply.
Limitation of Liability
10. To the extent permitted by law:
(a) Electrolux excludes all warranties other than as
contained in this document;
(b) Electrolux shall not be liable for any loss or
damage whether direct or indirect or consequen-
tial arising from your purchase, use or non-use of
the Appliance.
11. Provisions of the Trade Practices Act and
State consumer legislation in Australia, and
Warranty