Vue™ 1.1 User Manual
11
Rev. 4
5.
A
PPENDIX
General Maintenance
To maintain optimum performance and minimize wear fixtures should be cleaned frequently. Usage and
environment are contributing factors in determining frequency. As a general rule, fixtures should be
cleaned at least twice a month. Dust build up reduces light output performance and can cause overheating.
This can lead to reduced lamp life and increased mechanical wear. Be sure to power off fixture before
conducting maintenance.
Unplug fixture from power. Use a vacuum or air compressor and a soft brush to remove dust collected on
external vents and internal components. Clean all glass when the fixture is cold with a mild solution of
glass cleaner or Isopropyl Alcohol and a soft lint free cotton cloth or lens tissue. Apply solution to the cloth
or tissue and drag dirt and grime to the outside of the lens. Gently polish optical surfaces until they are free
of haze and lint.
The cleaning of internal and external optical lenses and/or mirrors must be carried out periodically to
optimize light output. Cleaning frequency depends on the environment in which the fixture operates: damp,
smoky or particularly dirty surrounding can cause greater accumulation of dirt on the unit’s optics. Clean
with soft cloth using normal glass cleaning fluid. Always dry the parts carefully.
Returns
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Merchandise Authorization Number (RMA #). Products
returned without an RMA # will be refused. Call CHAUVET® and request RMA # prior to shipping the
fixture. Be prepared to provide the model number, serial number and a brief description of the cause for the
return. Be sure to properly pack fixture, any shipping damage resulting from inadequate packaging is the
customer’s responsibility. CHAUVET® reserves the right to use its own discretion to repair or replace
product(s). FedEx packing or double-boxing are recommended.
Note:
If you are given an RMA #, please include the following information on a piece of paper
inside the box:
1)
Your name
2)
Your address
3)
Your phone number
4)
RMA #
5)
A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be reported to
the carrier upon receipt of merchandise. It is the customer’s responsibility to notify and submit claims with
the shipper in the event that a fixture is damaged due to shipping. Any other claim for items such as
missing component/part, damage not related to shipping, and concealed damage, must be made within 7
days of receiving merchandise.
