Cirrus™ User Manual
14
2010-08-09
5.
A
PPENDIX
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Merchandise Authorization Number (RMA #).
Products returned without an RMA # will be refused. Call CHAUVET® and request RMA # prior to
shipping the fixture. Be prepared to provide the model number, serial number and a brief description
of the cause for the return. Be sure to properly pack fixture, any shipping damage resulting from
inadequate packaging is the customer’s responsibility. CHAUVET® reserves the right to use its own
discretion to repair or replace product(s). As a suggestion, proper UPS packing or double-boxing is
always a safe method to use.
Note:
If you are given an RMA #, please include the following information on a piece of
paper inside the box:
1) Your
name
2) Your
address
3) Your
phone
number
4)
The RMA #
5)
A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim
for items such as missing component/part, damage not related to shipping, and concealed damage,
must be made within seven (7) days of receiving merchandise.
