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30

 

Troubleshooting guide – KVM Switch 

 

1.  There is no LED display on KVM membrane switch. 

 

  Make sure the power adapter is plugged into the KVM Switch. 

  If the LED is still off, perform soft reset to KVM switch. 

  If that does not work, power cycle the KVM switch. 

 

2.  I can power on the KVM, but I am not getting any picture. 

 

  Switch to another port and check if this port has the same problem 

  If the second port is working, check that the screen resolution is the same for both ports. 

  Check that the OSD menu is available on the hot keys Scroll lock + Scroll lock + space 

bar. 

  Make sure the cables are inserted properly and reboot the system. 

 

3.  The screen is on but the keyboard and mouse don’t work. 

 

  Check the server by using a different keyboard and mouse. 

  For PS/2 servers, the keyboard and mouse are not hot pluggable. 

  For USB servers, unplug and plug allowing a few seconds for the bus emulation process 

to complete. 

  Do not press any keys on the keyboard while the server is booting up. This can cause a 

keyboard error or cause the keyboard not to detect the KVM switch. 

  Try a different keyboard, but use only 101/102/104-key keyboard. 

  Avoid moving the mouse while switching the KVM ports. 

 

4.  There is no LED display on the dongle. 

 

  The LED on the dongle will flash when plugged into the USB or PS/2 server. 

  The light will then become steady when the KVM switch has connected. 

  If the LED light is on and not flashing when plugged into the server, please unplug the 

USB or PS/2 and try again. 

  Or try another good dongle to verify if problem still appears. If the problem persists, 

please contact your supplier. 

 

 

 

Содержание 37202-160

Страница 1: ...ed CPI CPI Passive Cooling MegaFrame Saf T Grip Seismic Frame SlimFrame TeraFrame GlobalFrame Cube iT Plus Evolution OnTrac QuadraRack and Velocity are federally registered trademarks of Chatsworth Products Inc Simply Efficient is a trademark of Chatsworth Products Inc All other trademarks belong to their respective companies Rev 2 12 16 MKT 60020 530 ...

Страница 2: ...rts 18 Server Connections for KVM Switches with Cat 5 6 Ports 19 VGA USB Dongle P N 37208 103 37208 803 37208 603 19 VGA PS 2 Dongle P N 37208 104 37208 804 37208 604 19 Remote Console Connection for KVM Switches with Cat5 6 Ports 20 Cascade Expansion for KVM Switches with DB15 Ports 21 Cascade Expansion for KVM Switches with Cat5 6 Ports 22 Use KVM Switch 23 Power On 23 Password Configuration for...

Страница 3: ...ained in this guide is subject to change without notice Chatsworth Products Inc shall not be liable for technical or editorial errors or omissions contained herein nor is it liable for any injury loss or incidental or consequential damages resulting from the furnishing performance or use of this material and equipment Warranty To review Chatsworth Products Inc CPI s Standard Limited Warranty click...

Страница 4: ...37201 112 37204 162 Cat5 6 ports 37207 360 IP KVM Switch with 16 Cat5 6 ports and 1 Local 1 Remote 1 IP Console 37200 111 37205 361 37200 112 37205 362 37201 111 37206 361 37201 112 37206 362 37207 420 IP KVM Switch with 32 Cat5 6 ports and 1 Local 1 Remote 2 IP Consoles 37200 111 37205 421 37200 112 37205 422 37201 111 37206 421 37201 112 37206 422 37210 260 Analog KVM Switch with 16 Cat5 6 ports...

Страница 5: ... access equipment through a Java compatible web browser like Microsoft Windows Internet Explorer using a password protected logon and switch between computers using an intuitive on screen menu Supports fifteen user accounts An expansion connection that allows up to eight switches to be connected together cascade providing access to 128 computers from the Local Console or IP Console on the first sw...

Страница 6: ...rals like the 17 LCD KVM Drawer P N 37200 11X or 37201 11X Access to the switch can be password protected for eight user accounts An expansion connection that allows up to eight switches to be connected together cascade providing access to 128 computers from the Local Console on the first switch KVM Switches with DB15 ports use a proprietary cascade cable to connect together P N 37208 162 No devic...

Страница 7: ...he switch can be password protected for eight accounts A remote console connection that provides access from a separate computer located nearby The remote console attaches to the switch using standard Cat5 6 UTP cabling with RJ45 connectors which allows the computer to be located up to 500 feet 150 meters away from the switch An IP connection that provides remote management capability for one user...

Страница 8: ...e Orange LED indicates the port is selected by a remote console Channel button Press to select from 01 to 16 KVM ports Bank button Select the bank from 1 to 8 Expansion switches Rear Panel 16 Port IP KVM Switch with Cat5 6 ports P N 37207 360 1 local console 1 remote console 1 IP console 32 RJ45 8P8C server connections 1 expansion cascade connection use Cascade Cable P N 37208 165 Remote Power Loc...

Страница 9: ...nnel Remote Orange LED indicates the port is selected by a remote console Channel button Press to select channel from 01 to 32 Bank button Select the bank from 1 to 8 Rear Panel 32 Port IP KVM Switch with Cat5 6 ports P N 37207 420 1 local console 1 remote console 2 IP consoles 32 RJ45 8P8C server connections 1 expansion cascade connection use Cascade Cable P N 37208 165 Remote Local console IP 2 ...

Страница 10: ...ort is selected Users can also switch between ports using an intuitive on screen display menu or using keyboard hot keys A local console to connect external peripherals like the 17 LCD KVM Drawer P N 37200 11X or 37201 11X Access to the switch can be password protected for eight user accounts A remote console connection that provides access from a separate computer located nearby The remote consol...

Страница 11: ...ected channel Remote Orange LED indicates the port is selected by a remote console Channel button Press to select channel from 01 to 16 KVM ports Bank button Select the bank from 1 to 8 Expansion switches Rear Panel 16 Port Analog KVM Switch with Cat5 6 ports P N 37210 260 1 local console 1 remote console no IP console 16 RJ45 8P8C server connections 1 expansion cascade connection use Cascade Cabl...

Страница 12: ...cted channel Remote Orange LED indicates the port is selected by a remote console Channel button Press to select channel from 01 to 32 KVM ports Bank button Select the bank from 1 to 8 Expansion switches Rear Panel 32 Port Analog KVM Switch with Cat5 6 ports P N 37210 220 1 local console 1 remote console no IP consoles 32 RJ45 8P8C server connections 1 expansion cascade connection use Cascade Cabl...

Страница 13: ...t others won t trip or fall over it If you are using a power cord that didn t ship with the equipment ensure that it is rated for the voltage and current labeled on the equipment s electrical ratings label The voltage rating on the cord should be higher than the one listed on the equipment s ratings label Observe all precautions and warnings attached to the equipment If you don t intend on using t...

Страница 14: ...uency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try t...

Страница 15: ...tact the supplier immediately Items 7 10 are only included with KVM Switches P Ns 37207 XXX 37210 XXX KVM Switch Remote Receiver Kit 1 LCD KVM Switch x 1 pc 7 Remote receiver x 1 pc 2 Screw M3 x 4 5 mm x 2 pc 8 Combo KVM Cable x 1 pc 3 Screw M4 x 10mm x 8 pc 9 Power adapter x 1 pc 4 Mounting Brackets x 1 set 10 Power cord x 1 pc 5 Power adapter x 1 pc Not included with P N 37202 160 6 Power cord x...

Страница 16: ...16 Rack Cabinet Installation Attach the rack mount brackets to the KVM switch using the included screws Attach the switch to a rack or cabinet Rack mount hardware is not included with the switch ...

Страница 17: ...DB15 ports with a Combo KVM Cable P N 37208 161 or 37208 111 ordered separately Order one Combo KVM Cable per server Combo KVM Cables are available in two lengths and are sold individual in packages of eight and in packages of 16 Note Analog KVM Switch P N 37202 160 does not have IP connections ...

Страница 18: ...n and includes the receiver and cables for attaching the remote computer All switches have local consoles Some switches also have IP consoles Note The diagram above shows IP KVM Switch P N 37207 420 which has 32 server ports 1 local console 1 remote console and two IP consoles Other switches have different numbers of server ports and IP consoles P N 37210 220 has no IP consoles P N 37207 360 has 1...

Страница 19: ...ngle P N 37208 103 37208 803 37208 603 Connect server with DB15 video connector and USB mouse and keyboard to the UTP cable from the KVM Switch with Cat 5 6 ports Sold individually P N 37208 103 in packs of eight P N 37208 803 and in packs of 16 P N 37208 603 VGA PS 2 dongle P N 37208 104 37208 804 37208 604 Connect server with DB15 video connector and PS 2 mouse and keyboard to the UTP cable from...

Страница 20: ...th Cat5 6 ports Each KVM switch with Cat5 6 ports also has one remote console connection and includes a remote console receiver to connect a separate set of peripherals or computer for switch access Connect the remote console with a Cat5 6 UTP cable ...

Страница 21: ...console on the next switch Notes The Local Console and IP Console on the first switch are used to access all switches The first switch can also be P N 37202 160 and have no IP Console Do not mix switches with DB15 and Cat 5 6 ports These switches have different expansion connections and use different cacade cables Analog KVM Switch P N 37202 160 Cascade Local USB Console Cascade Expansion IP KVM S...

Страница 22: ... used Note All switches are accessed through the local remote and IP consoles on the first switch The diagram above shows IP KVM Switch P N 37207 420 which has two IP consoles as the first switch and P Ns 37210 220 and 37210 260 which do not have IP consoles as expansion switches You may also use P N 37207 360 which has one IP console or either of the expansion switches as the first switch All com...

Страница 23: ...23 Use KVM Switch Power ON Turn off all servers and KVM switches Make sure all cables connectors are properly connected Recommend Power ON sequence is monitor KVM switch finally computer ...

Страница 24: ...o 8 USER press Enter to set your own user name password 6 Press Enter to save the setting or press Esc to cancel the editing without any change a Blank has underscore while SPACE does not b Press any alphanumeric key to move to next input item SPACE is treated as a valid character Change your password 1 Login the KVM in SUPERVISOR level by pressing your own user name password 2 Call KVM OSD menu b...

Страница 25: ...below displays OSD operation next to the system name The PC is powered on next to the system name The PC is selected F1 Access F1 MAIN MENU F2 Logout the OSD menu F3 Previous menu Esc Cancel Quit Enter Complete Switch to selected port Switch to previous or next port PgUp PgDn Switch to previous bank or next bank 1 2 3 4 Display port 01 08 09 16 17 24 25 32 Remark Display port 17 32 for 32 port mod...

Страница 26: ...ort computer names and create user accounts 01 LANGUAGE OSD language change 02 PORT NAME EDIT Define port name 03 PORT SEARCH Quick searching by port name 04 USER SECURITY Change password 05 ACCESS LIST Define user access authority 06 HOTKEY Change hotkey 07 TIME SETTINGS Modify scan display time interval 08 OSD MOUSE Modify OSD mouse speed ...

Страница 27: ...scan mode for connected servers Press any key to exit the auto scan mode Scroll Lock Scroll Lock R Reset all the KVM settings to factory default Except User Security settings Scroll Lock Scroll Lock U Disable and enable password security Default security is OFF Scroll Lock Scroll Lock L To enable disable the screen saving function and 10 minutes auto logout Default the screen saving is OFF Note Th...

Страница 28: ... Before deploying the KVM Switch onto your network change the IP address and default password to match your network requirements using the following steps 1 Download the KVM IP Console Setup Software http www chatsworth com uploadedFiles Files 37202_KVM_SWITCH_USER_MANUAL pdf from the CPI website http www chatsworth com Support and Downloads Downloads Software 2 Export the file KVMIPsetup exe from...

Страница 29: ...essfully configured device or Permission denied 8 To change the IP address subnet mask gateway under Network Configuration a Select IP auto configuration none b Enter the desired IP address subnet mask and gateway if applicable c Under Authentication enter the Super user login and password d Click Setup Device to change settings The software will respond Successfully configured device or Permissio...

Страница 30: ... server by using a different keyboard and mouse For PS 2 servers the keyboard and mouse are not hot pluggable For USB servers unplug and plug allowing a few seconds for the bus emulation process to complete Do not press any keys on the keyboard while the server is booting up This can cause a keyboard error or cause the keyboard not to detect the KVM switch Try a different keyboard but use only 101...

Страница 31: ... pluggable and allow servers or devices to be added or removed without powering down the switch but components of connected devices such as the servers may not be hot pluggable We suggest that you turn off power to all devices before connecting them Q Why I can t login with the default password on KVM switch A The default username and password for the Local Remote KVM switch is eight zeros 0000000...

Страница 32: ...uence is monitor remote console receiver and then servers Q Can I use the touch screen with KVM switches A No the KVM switches do not support the touch screen driver Q What is the resolution support on the remote console A The remote console can support up to 1 000 feet 300 meters at 1024 x 768 and up to 500 feet 150 meters at 1600 x 1200 Q Why am I getting ghosting images or shadowing on remote c...

Страница 33: ...ES HTTP HTTPs CSR Expansion Up to 128 servers by eight level cascade Requires DB15 Cascade Cable P N 37208 162 Compatibility Multi platform Mix PCs SUNs IBMs HPs Dells Servers Plug and Play DDC EDID 1 3 Power 100 or 240 VAC 50 60 Hz via IEC power cord or adapter Consumption Maximum 48 Watt standby 5 Watt P N 37202 160 only Consumption Maximum 24 Watt standby 5 Watt P N 37212 260 only Regulatory FC...

Страница 34: ...le P N 37207 420 and 37207 360 only Connector 1 x RJ 45 8P8C User management 15 user accounts 1 active user Browser Internet Explorer Firefox Safari must be Java compatible Security SSL v3 RSA AES HTTP HTTPs CSR Expansion Up to 128 or 256 servers by eight level cascade requires Cascade Cable P N 37208 165 Compatibility Multi platform Mix PCs SUNs IBMs HPs Dells Servers Plug and Play DDC EDID 1 3 P...

Страница 35: ... 37208 811 8 pack Combo KVM Cable 10 feet 3 0 meter long P N 37208 611 16 pack Combo KVM Cable Bundle 10 each P N 37208 161 and 6 each P N 37208 111 Includes 10 each 6 feet 1 8 meter and 6 each 10 feet 3 0 meter long cables For server connection used to connect servers to the switch Two lengths available Each cable includes connectors for USB and PS 2 keyboard and mouse Order one cable per server ...

Страница 36: ...e dongle per server Order the UTP cable patch cord separately VGA PS 2 Dongle P N 37208 104 1 each VGA PS 2 Dongle P N 37208 804 pack of 8 VGA PS 2 Dongle P N 37208 604 pack of 16 For server connection use to connect servers with VGA monitor and PS 2 keyboard and mouse to switch using a Cat 5 6 UTP cable with RJ45 connectors Order one dongle per server Order the UTP cable patch cord separately Cas...

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