Chase
Paymentech
IVR System
Menu
Follow these steps to
receive an authorization
from our interactive
voice response system.
Primary
Telephone Number:
1.888.706.1526
Secondary
Telephone Number:
1.214.849.3002
1. ENTER MERCHANT NUMBER
Enter your complete merchant number, which can also be known as
a transaction division number. Press the
Pound [#]
key.
2. SELECT THE TRANSACTION TYPE
Select the appropriate transaction type:
Press
[1]
to request an authorization for a credit card
Press
[2]
to request an authorization with Address Verification
(AVS)
Press
[3]
to request an authorization with Card Security
Verification (CSV)
Press
[4]
to request an authorization with AVS and CSV
Press
[5]
to request an Address Verification only
Press
[6]
to collect further information on an account that has
received a referral response or to report a Code 10
Press
[7]
to request a bank telephone number
3. ENTER CARD NUMBER
Enter the cardholder’s credit card number. Press the
Pound [#]
key.
4. ENTER EXPIRATION DATE
Enter the customer’s 4-digit credit card expiration date in MMYY
format. Press the
Pound [#]
key.
5. PRESS 1 FOR RETAIL OR 2 FOR CARD-NOT-PRESENT
Press
[1]
or
[2]
to specify whether or not the card is present.
6. ENTER CHARGE AMOUNT
Enter the total amount of the transaction without using dollar signs
or periods (for instance, $68.32 is entered as “6832”). Press the
Pound [#]
key.
7. VERIFY AMOUNT
The system repeats the amount. Press
[1]
if it is correct or
[2]
if it is
not correct.
8. YOUR AUTHORIZATION CODE IS...
Write your authorization code on your sales slip.
Helpful Hints
To repeat the authorization code, press
[9]
.
To return to the transaction menu, press the
Star [*]
key.
If an error has been made after pressing the
Pound [#]
key,
disconnect and begin again with step 1.
It may be necessary for an operator to come on the line to
complete an authorization. This will happen automatically with no
need for a second call.
Depending on the transaction type selected, you may be
prompted to enter the cardholder’s billing address, ZIP code or
last three numbers printed on the back of the card.
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