Chase NBS 5500, Краткое руководство пользователя

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11
Chip Card
error
Codes
In the event that your
terminal displays a
chip-related error,
refer to these error
codes to troubleshoot
your terminal.
If the code you
are experiencing is
not shown, retry
the transaction.
If the error persists,
contact your Help
Desk for support.
error Code Description Action
Not Accepted,
Use Mag Stripe
A chip card is
inserted, but
no application
on the chip can
be accepted.
Swipe chip card.
Card Error, Use
Mag Stripe
Displayed when
a chip card is not
inserted properly or
the card is faulty.
Retry the chip
transaction if card was
not inserted properly.
Then, swipe chip card.
Card Removed
Too Soon, Try
Again
During a chip
transaction, the
card should not be
removed before
the transaction
is completed.
Retry the chip
transaction.
Processing
Error, Not
Completed,
Remove Card
Displayed when a
processing error
happened where
a fallback is not
allowed. The
chip card cannot
be processed.
Remove card. Use
another card.
If the problem happens
to more than one card,
try the following:
Reboot the device.
If the problem is
persistent, contact
the Help Desk.
Insert Card
In Chip Reader
Insérer la carte
dans lect puce
Will display if a
chip card is swiped
and not inserted.
Insert the chip card.