Section 365–001–201
10
11.
WARRANTY & CUSTOMER SERVICE
11.1
Warranty
Charles Industries, Ltd. offers an industry-leading, 5-year warranty on products manufactured by Charles Indus-
tries. Contact your local Sales Representative at the address or telephone numbers below for warranty details.
The warranty provisions are subject to change without notice. The terms and conditions applicable to any specific
sale of product shall be defined in the resulting sales contract.
Charles Industries, Ltd.
5600 Apollo Drive
Rolling Meadows, Illinois 60008–4049
847–806–6300 (Main Office)
847–806–6231 (FAX)
11.2
Field Repairs (In-Warranty Units)
Field repairs involving the replacement of components within a unit are not recommended and may void the war-
ranty and compatibility with any applicable regulatory or agency requirements. If a unit needs repair, contact
Charles Industries, Ltd. for replacement or repair instructions, or follow the
Repair Service Procedure below.
11.3
Advanced Replacement Service (In-Warranty Units)
Charles Industries, Ltd. offers an “advanced replacement” service if a replacement unit is required as soon as
possible. With this service, the unit will be shipped in the fastest manner consistent with the urgency of the situa-
tion. In most cases, there are no charges for in-warranty repairs, except for the transportation charges of the unit
and for a testing and handling charge for units returned with no trouble found. Upon receipt of the advanced re-
placement unit, return the out-of-service unit in the carton in which the replacement was shipped, using the pre-
addressed shipping label provided. Call your customer service representative at the telephone number above for
more details.
11.4
Standard Repair and Replacement Service (Both In-Warranty and Out-Of-Warranty Units)
Charles Industries, Ltd. offers a standard repair or exchange service for units either in- or out-of-warranty. With
this service, units may be shipped to Charles Industries for either repair and quality testing or exchanged for a
replacement unit, as determined by Charles Industries. Follow the
Repair Service Procedure below to return units
and to secure a repair or replacement. A handling charge applies for equipment returned with no trouble found. To
obtain more details of this service and a schedule of prices, contact the CI Service Center at 217–932–5288 (FAX
217–932–2943).
Repair Service Procedure
1.
Prepare, complete, and enclose a purchase order in the box with the equipment to be returned.
2.
Include the following information:
– Company name and address
– Contact name and phone number
– Inventory of equipment being shipped
– Particulars as to the nature of the failure
– Return shipping address
3.
Ship the equipment, purchase order, and above-listed information, transportation prepaid, to the ser-
vice center address shown below.
CI Service Center
Route 40 East
Casey, IL 62420–2054
4.
Most repaired or replaced units will be returned within 30 or 45 days, depending on the product type
and availability of repair parts. Repaired units are warranted for either 90 days from the date of repair
or for the remaining unexpired portion of the original warranty, whichever is longer.
