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TROUBLESHOOTING

TROUBLESHOOTING GUIDE

THE OPERATOR WILL
NOT RESPOND TO ANY
COMMANDS

POWER LED IS NOT ON

STOP BUTTON LED IS
NOT ON

THE DOOR WILL MOVE
ABOUT A FOOT THEN
STOP. AFTER STOPPING,
ONLY CONSTANT
PRESSURE COMMANDS
WILL MOVE THE DOOR

THE DOOR WILL MOVE
MOST OF THE WAY
TOWARDS A LIMIT THEN
STOP. AN EXTRA OPEN OR
CLOSE COMMAND IS ABLE
TO GET DOOR TO
COMPLETE CYCLE

THE DOOR WILL OPEN
SOME BUT NOT
COMPLETELY. AN EXTRA
OPEN IS ABLE TO GET THE
DOOR TO OPEN
COMPLETELY

THE DOOR WILL OPEN BUT
WILL ONLY CLOSE AFTER
A FIVE SECOND DELAY
WITH CONSTANT
PRESSURE ON THE CLOSE
BUTTON

a) No power supply

➤

Verify primary line voltage from power source. Green POWER LED

must be on.

b) Operator control station is wired wrong

➤

Use the OPEN, CLOSE and STOP LEDs to help check correct wiring.

Verify that the board is accepting commands by using the onboard

station. Green LED next to stop button must be on.

c) Interlock switch is activated

➤

Check Interlock(s). If more than one external interlock is present they

must be wired in series. Green LED next to stop button must be on.

d) Dial still in programming, option,

➤

Set dial to desired wiring type.

or diagnostic mode
e) Motor is malfunctioning

➤

Verify proper voltage getting to the motor (Check motor name plate).

f) Motor thermal overload tripped

➤

Check to see if motor is hot. Allow motor to cool before attempting to

move door. Cycle operator in constant pressure one full cycle open and
close to reset fault.

g) Possible accessory malfunction

➤

Disconnect all devices, reattach them one at a time testing for a failure

after each one is replaced.

h) Off Board relay may need to be

➤

When the OPEN or CLOSE button is pressed, Relay A or B LED should

replaced see wiring diagram

turn on and the door should move in the corresponding direction. If

Relay A or B lights and the door does not move, off board relay may

need to be replaced (see wiring diagram Off Board Relays).

i) Possible logic board failure

➤

Replace logic board.

a) Control station not connected or wired

➤

Check wiring to control station.

correctly
b) Interlock switch

➤

Check interlock switch(es) for continuity.

a) The photoelectric sensors, edge or

➤

If the on board LMEP LED is flashing, the photoelectric sensor are

other sensing device is obstructed

misaligned or not connected. Remove any obstructions, check the

or activated

safety device wires for continuity and shorts.

b) The logic board thinks that the direct

➤

Unlearn the photoelectric sensors from the memory by resetting

connect photoelectric sensors are

factory defaults.

attached and blocked

FAULT POSSIBLE

CAUSE

FIX

a) RPM sensor is not connected properly

➤

Check the RPM assembly for loose connections. Check that RPM wheel

or may need to be replaced

is turning when operator is running. Check for foreign matter blocking

optical

lens.

➤

Replace RPM sensor.

b) Clutch slipping

➤

Adjust clutch and verify that door is not binding.

The Maximum Run Timer is not set

➤

Manually reprogram the Maximum Run Timer (page 35).

correctly

reset the factory defaults (page 35).

There may be a Mid Stop set

➤

Check to see if the Mid Stop LED is on. Clear the Mid Stop by turning

the selector dial to program. Press and hold the MID STOP button for
5 seconds. Return dial to desired wiring type.
To reset Open Mid Stop refer to page 33.

a) Loose secondary wiring connections

➤

Repair or replace connections or control transformer.

or a faulty control transformer
b) Hoist interlock switch

➤

Check interlock. Verify the manual release chain is not engaged.

Troubleshooting guide

Содержание GH

Страница 1: ...ED An LED on the 3 button station will signal when the set number of cycles months is reached or when the operator requires immediate service THIS OPERATOR FEATURES THE ENHANCED Radio Receiver Built on Board 315MHz NOT FOR RESIDENTIAL USE Serial Box Installation Date 2 YEAR WARRANTY THIS PRODUCT IS TO BE INSTALLED AND SERVICED BY A TRAINED DOOR SYSTEMS TECHNICIAN ONLY Operators are shipped in C2 o...

Страница 2: ...hotoelectric Sensors Provided 22 Wire the LiftMaster Monitored Entrapment Protection LMEP Devices 22 ADJUSTMENT 23 24 Limit Adjustment 23 Clutch Adjustment Belt Drive Model Operators 24 TESTING 25 MANUAL RELEASE 26 27 Emergency Disconnect System Model GT and T 26 Emergency Disconnect System Model APT 26 Emergency Disconnect System Model H GH J and HJ 27 PROGRAMMING 28 35 Introduction to Programmin...

Страница 3: ... label in plain view on inside of door 12 Upon completion of installation test entrapment protection device 13 SAVE THESE INSTRUCTIONS WARNING WARNING WARNING WARNING When you see these Safety Symbols and Signal Words on the following pages they will alert you to the possibility of serious injury or death if you do not comply with the warnings that accompany them The hazard may come from something...

Страница 4: ...URRENT Amperage Model T and GT Voltage Phase 1 3 HP 1 2 HP 3 4 HP 1 HP 1 1 2 HP 115 1Ø 60Hz 8 5 11 2 13 6 16 20 230 1Ø 60Hz 4 2 5 6 6 8 8 10 208 230 3Ø 60Hz 3 3 1 4 6 7 460 3Ø 60Hz 1 5 1 75 2 3 3 5 575 3Ø 60Hz 1 3 1 4 1 6 1 8 2 75 Model APT Voltage Phase 1 2 HP 115 1Ø 60Hz 11 2 ELECTRICAL TRANSFORMER 24Vac Secondary CONTROL STATION NEMA 3 Button Station Open Close Stop w LED WIRING TYPE C2 Standar...

Страница 5: ... 22 ga Steel Alum Doors Fiberglass Doors 250 16 ga Steel 20 ga Steel Insul 150 16 ga Steel Insul 100 1 2 HP Operator speciﬁcations Maximum door area Trolley MECHANICAL DRIVE REDUCTION Model APT and T Primary Heavy duty 5L V Belt Secondary 41 chain sprocket Output 48 chain 1 3 and 1 2 HP Model T and APT or 41 chain 3 4 and 1 HP Model T ONLY Model GT Primary 20 1 Heavy duty worm gear in oil bath spe...

Страница 6: ... Point of Door Travel 4 10 16 cm For Units with Brake add 3 1 2 Standard on APT T 3 4 and T 1 HP models Optional on T 1 3 and 1 2 HP models WEIGHTS AND DIMENSIONS MODELS T AND APT Hanging Weight 80 110 lbs MODEL GT Hanging Weight 140 lbs Door Height Plus 4 feet minimum 13 05 33 15 cm 18 5 46 99 cm 17 5 44 45 cm 4 10 16 cm ...

Страница 7: ...Assemble the trolley with the take up bolt C hex nuts E and lock washer D 4 Slide the trolley onto the track 5 Insert bolts A into the end of the track and loosely thread the nuts B onto the ends of the bolts 6 Slide bolts A on the end of the track assembly into the L slot in the operator and tighten nuts B Insert bolts A into the holes on the end of the track and the operator Secure the track wit...

Страница 8: ...e trolley threaded shaft using the master link 3 Run the chain along the track to the operator Wrap the chain around the operator drive sprocket 4 Run the chain along the track to the front idler Wrap the chain around the front idler 5 Attach the chain to the front of the trolley using the master link 6 Tighten the chain until the chain sags about 3 inches at the mid point of the track MODEL T MOD...

Страница 9: ...he bolts Slide bolts A on the end of the track assembly into the L slot in the operator and tighten nuts B Insert bolts A into the holes on the end of the track and the operator Secure the track with nuts B Run the chain along the track to the front idler Wrap the chain around the front idler Run the chain along the track to the operator Wrap the chain around the operator drive sprocket Attach one...

Страница 10: ...ENT WARNING WARNING CAUTION PRECAUCIÓN ADVERTENCIA 1 Close the door Mark the center of the door with a vertical line extend the line onto the ceiling INSTALL THE HEADER BRACKET 2 Open the door to the highest point of travel mark 4 inches above the highest point of travel 1 2 4 3 4 5 The trolley operator is generally mounted over the center of the door However off center mounting may be required du...

Страница 11: ...IOUS INJURY from a falling operator Fasten the operator SECURELY to structural supports of the building Concrete anchors MUST be used if installing ANY brackets into masonry ATTENTION AVERTISSEMENT WARNING CAUTION CAUTION 1 Align the track with the header bracket 2 3 Insert the pin through the track and header bracket holes Secure with the fasteners Swing the operator up and ensure the operator is...

Страница 12: ... to the center line of the door and attach the door bracket to the door using appropriate hardware not included NOTE When properly installed and adjusted the door arm should be leaning back toward the operator slightly Refer to door manufacturer s instructions for recommended installation guidelines N O ECIT 1 2 HARDWARE A B Nylok Nut 3 8 16 1 Flanged Hex Nut 3 8 16 2 A B Bolt 3 8 16 x 1 3 ...

Страница 13: ...z 3 3 1 4 6 460 3Ø 60Hz 1 5 1 75 2 3 575 3Ø 60Hz 1 3 1 4 1 6 1 8 Model GH Voltage Phase 1 2 HP 3 4 HP 1 HP 1 1 2 HP 2 HP 3 HP 115 1Ø 60Hz 11 2 13 6 16 20 230 1Ø 60Hz 5 6 6 8 8 10 208 230 3Ø 60Hz 3 1 4 6 7 8 10 6 460 3Ø 60Hz 1 75 2 3 3 5 4 4 8 575 3Ø 60Hz 1 4 1 6 1 8 2 75 3 ELECTRICAL TRANSFORMER 24Vac Secondary CONTROL STATION NEMA 3 Button Station Open Close Stop w LED WIRING TYPE C2 Standard Mom...

Страница 14: ...HP 1 1 2 HP 2 HP 3 HP 5 HP ROLLING 16 ga Steel 16 ga Steel 20 ga Steel Insul 225 275 325 425 560 840 Call for specifications Operator speciﬁcations Maximum door area Hoist and Jackshaft MECHANICAL DRIVE REDUCTION Model J H and HJ Primary Heavy duty 5L V Belt Secondary 48 chain sprocket Output 50 chain Model GH Primary 45 1 for 1 2 3 4 and 1 HP Worm gear in oil bath gear reducer 44 1 for 1 1 2 and ...

Страница 15: ...12 63 64 12 63 64 13 63 64 13 63 64 15 15 64 D 3 3 3 3 1 2 3 3 3 3 1 2 3 1 2 3 15 16 1 2 3 4 1 1 1 2 1 2 3 4 1 1 1 2 2 3 1 1 1 1 3 3 3 3 3 3 HP DIMENSIONS PHASE MODEL GH Hanging Weight 140 lbs Weights and dimensions Hoist and Jackshaft 14 5 36 83 cm 16 81 42 7 cm 6 94 17 63 cm 7 56 19 2 cm 7 56 19 2 cm 4 62 11 73 cm 3 8 Bolt 4 41 11 2 cm 4 56 11 58 cm 7 62 19 35 cm 20 15 51 18 cm 16 43 41 73 cm 14...

Страница 16: ...ce must a Be rigid to prevent play between the operator and the door shaft b Provide a level base c Permit the operator to be fastened securely and with the drive shaft parallel to the door shaft To prevent possible SERIOUS INJURY or DEATH DO NOT connect electric power until instructed to do so If the door lock needs to remain functional install an interlock switch ALWAYS call a trained door syste...

Страница 17: ...ket Door retaining bracket Place the operator drive sprocket on the appropriate side of the operator for your installation type Wrap the drive chain around the door sprocket and the drive sprocket then secure with the master link 4 Align the door and the drive sprockets Insert keys and fasten the sprockets with the set screws NOTE It is highly recommended to add a thread adhesive to secure the set...

Страница 18: ...r and control wiring must be run in separate conduit in accordance with national and local electrical codes Must use 14 AWG or heavier wire for power wiring Use conduit knockouts for wiring as indicated on the electrical box labels Remove the operator cover Attach power and ground wires to appropriate terminals IMPORTANT NOTE This operator must be properly grounded Failure to properly ground the o...

Страница 19: ...om ALL moving parts of door Install the control station far enough from the door to prevent the user from coming in contact with the door while operating the controls Install the entrapment warning placard on wall next to the control station in a prominent location that is visible from the door NEVER permit children to operate or play with door control push buttons or remote controls Activate door...

Страница 20: ...IÓN ADVERTENCIA ADVERTENCIA ADVERTENCIA LIFTMASTER MONITORED ENTRAPMENT PROTECTION LMEP Safety Reversing Sensor Invisible Light Beam Protection Area Safety Reversing Sensor Right Side of Garage Left Side of Garage Photoelectric Sensor 6 15 cm max above floor Invisible Light Beam Protection Area Photoelectric Sensor 6 15 cm max above floor ENTRAPMENT PROTECTION IMPORTANT INFORMATION ABOUT THE LIFTM...

Страница 21: ...NSTALLATION Lag Screws 1 4x1 1 2 Carriage Bolts with square shoulders 1 4 20x12 Lock Nuts 1 4 20 Inside Wall Mounting Bracket with Slot Mounting Bracket with Square Holes C Wrap Inside Wall C Wrap Mounting Bracket with Square Holes Lock Nuts 1 4 Door Track Drill 3 8 Holes Carriage Bolts 1 4 20x1 2 Sensor with Wire Inside Wall Indicator Light Mounting Bracket with Square Holes Mounting Bracket with...

Страница 22: ...Sensor 6 15 cm max above ﬂoor Photoelectric Sensor 6 15 cm max above ﬂoor Invisible Light Beam Protection Area Bell Wire Secure wire with insulated staples Connect wire to Operator refer to following page Entrapment Protection WIRE THE LIFTMASTER MONITORED ENTRAPMENT PROTECTION LMEP DEVICES Connect the LiftMaster Monitored Entrapment Protection LMEP device to the logic board according to the model...

Страница 23: ...tection device MUST be tested Failure to adjust the operator properly may cause SEVERE INJURY and DEATH 9 Entrapment Protection device MUST be tested every month Failure to adjust the operator properly may cause SEVERE INJURY and DEATH 10 ALWAYS KEEP DOOR PROPERLY BALANCED An improperly balanced door may NOT reverse when required and could result in SEVERE INJURY or DEATH See door manufacturer s o...

Страница 24: ... the operator upon hitting an obstruction preventing excessive door and operator damage We require the use of safety devices for primary safety protection By removing the centrifugal switch on single phase motors the leading cause of motor failures is eliminated Auxiliary Reversal System not applicable on models GH and GT NOTE This feature is automatically learned and does not require programming ...

Страница 25: ...or on unless all safety and entrapment protection devices have been tested and are working properly Be sure you have read and understand all safety instructions included in this manual Be sure the owner or person s responsible for operation of the door have read and understand the safety instructions know how to electrically operate the door in a safe manner and how to manually disconnect the door...

Страница 26: ...closed position if possible Pull emergency release handle straight down Emergency disconnect will open TO RECONNECT DOOR ARM TO TROLLEY Lift free end of door arm to trolley Pull emergency release handle to allow arm to engage roll pin Release handle Emergency disconnect will close ATTENTION AVERTISSEMENT WARNING WARNING CAUTION PRECAUCIÓN ADVERTENCIA Manual Release 1 2 NO E C I T 1 EMERGENCY DISCO...

Страница 27: ...s or unbalanced door could result in an open door falling rapidly and or unexpectedly NEVER use emergency disconnect unless doorway is clear of persons and obstructions ATTENTION AVERTISSEMENT WARNING CAUTION CAUTION PRECAUCIÓN ADVERTENCIA 1 3 4 These operators are equipped with a manual hoist An electrical interlock will disable the electrical controls when the hoist is used To operate the hoist ...

Страница 28: ...ired between terminals 4 and 5 for the on board push buttons to function NOTE Before programming the logic board set the operator s open and close limits LEDs on the logic board are provided to assist setting the limits As each limit is activated the corresponding LED will light up The abbreviations are Open Limit Switch OLS Close Limit Switch CLS and Sensing Limit Switch SLS Refer to page 19 for ...

Страница 29: ...at causes door to open including a reversing device activates the Timer To Close Auxiliary controls can be connected to open input to activate the Timer To Close If the timer has been activated the open button and radio control can recycle the timer The Timer To Close will function from the programmable mid stop with this wiring type Compatible with 3 Button Station 1 Button Station and 1 and 3 Bu...

Страница 30: ...ster Monitored Entrapment Protection LMEP device STANDARD REMOTE CONTROL 1 To enter programming press and release the RADIO button on the logic board RADIO LED will light 2 Press and hold the remote control button until the RADIO LED flashes rapidly then release remote control button The RADIO LED will then remain on solid after releasing the button Repeat to add additional remote control s 3 Pres...

Страница 31: ... ENABLE 1 2 3 FSTS DIAG OPTN PROG T TS E2 D1 C2 B2 CLS OLS MID REV STD SLOT 2 MOTOR DIRECTION 3 PHASE 1 PHASE EDGE OPEN CLOSE STOP COMMON MER NABLE OPEN CLOSE STOP Open Close Stop REMOTE CONTROL PROGRAMMING FEATURE Program Remote Controls from the 3 button control station 3BCS This feature allows the user to add additional remote controls from the 3BCS By default the remote control learn option is...

Страница 32: ...es 30 000 cycles and CLOSE 4 times 12 months Press the MAS again to complete the programming Turn the selector dial back to desired wiring type Special Notes about MAS A 5th wire must be run to the control station to activate the MAS LED The MAS LED on the logic board is always enabled When the operator is serviced after the MAS LED has started to flash repeat the setup procedure to program in the...

Страница 33: ...off once the Mid Stop has been cleared Turn selector dial back to desired wiring type TIMER TO CLOSE Feature Timer automatically closes door after preset time All safety devices must be unobstructed Benefit The door will automatically close after preset amount of time Great for apartment buildings fire stations and other applications where the end user wants the door to close automatically after a...

Страница 34: ...ton Control terminal 1 only T wiring mode allows the door to attempt to close only one time for safety purposes Operation will vary depending on wiring type SELECTOR DIAL CAR DEALER MODE Feature The car dealer mode uses the SBC Single Button Control input to bring the door from a closed position to the programmed Open Mid Stop position and keep it at that location even with multiple inputs Benefit...

Страница 35: ...ctor dial to program and press and hold the MRT button until the MAS led flashes rapidly Operation will vary depending on wiring type SELECTOR DIAL Programming Maximum Run Timer MRT Factory defaults OPTN PROG DIAG FSTS TS T E2 D1 C2 B2 RESETTING FACTORY DEFAULTS CLEARING MEMORY To reset most of the user installed settings back to factory defaults 1 Turn the selector dial to DIAGNOSTIC 2 Press and ...

Страница 36: ...perator has been in service 1 Start with the door in the closed position 2 Turn the SELECTOR DIAL to DIAG diagnostic mode 3 Press and release the MAS button on the logic board 4 Press and release the MRT button on the logic board 5 The open and close lights will flash OPEN for every 5 000 cycles and CLOSE for every 3 months 6 Return the SELECTOR DIAL to the desired wiring type NOTE If the operator...

Страница 37: ...t close OLS Yellow Pressing the Open Limit Switch should turn ON this LED CLS Yellow Pressing the Close Limit Switch should turn ON this LED SLS Yellow Pressing the Sensing Limit Switch should turn ON this LED Edge Yellow Indicates a closed circuit between common and terminal 8 Pressing the edge should turn ON this LED Mid Stop Yellow Solid on indicates door is stopped on up or down mid stop Flash...

Страница 38: ...on is pressed Relay A or B LED should replaced see wiring diagram turn on and the door should move in the corresponding direction If Relay A or B lights and the door does not move off board relay may need to be replaced see wiring diagram Off Board Relays i Possible logic board failure Replace logic board a Control station not connected or wired Check wiring to control station correctly b Interloc...

Страница 39: ...ll stop once relearned and normal operation will resume E3 3 blinks MRT Maximum Run Time timed out The door stops before reaching set open or close limit s First check Operator for any faults i e Bad Limit switch manually learn Max Run Timer page 35 OR reset factory defaults page 35 E4 4 blinks Obstruction sensed on closing Operator will reverse to OPEN position Cleared by removing obstruction or ...

Страница 40: ...liminate interference OR seconds discharged battery or outside obtain a qualified remote OR interference interfering with the check antenna connections learn process OR the remote s being learned is not compatible with the operator Antenna not installed or damaged R4 2 blinks The remote cannot be learned Receiver memory full Erase all learned remotes A user enters RADIO function and re learn the d...

Страница 41: ...PH POWER IN hot neutral ground BK COM 120 VAC 120 240 VAC 24 VAC 24 VAC See Motor Connections 8 0 1 4 6 2 6 2 8 4 0 1 COIL COM NO C B A WH BL GY YE BR GY See Motor Connections NOTE Lock Sensor is provided on Models DJ and DH only red wire from main harness connects to NC on Bypass L S and to NO on LOCK SENSOR switch White wires connect the COM on BYPASS L S and LOCK SENSOR switch to NC on Open L S...

Страница 42: ...ote at left CLOSE L S SAFETY L S WH RD YE BL YE OR WH YE PU WH RD GY YE RD WH PU YE OR GY OR PU WH WH WH WH WH WH GY YE WH GY WH WH WH WH WH PU BR BR YE 208 230 460 VOLT 3PH POWER IN BK COM 120 VAC 240 460 575 VAC 24 VAC 24 VAC COIL COIL COM COM NO NO See Motor Connections See Motor Connections 8 0 1 4 6 2 6 2 8 4 0 1 A B C D OPEN CLOSE STOP NOTE Gray GY and purple PU motor wires are reversed for ...

Страница 43: ... H DJ and DH operators May be welded 08 9098 MOUNTING BRACKETS 10 12360 Same as 08 9098 but with adapter plate to hold mounting bolts in place for easy mounting Heavy gauge steel bracket for vertical or horizontal mount on either front or top of coil on a rolling door May be welded For use with J H DJ and DH operators Same as 1A4324 but with adapter plate to hold mounting bolts in place for easy m...

Страница 44: ... CENTER STANDARD 7 6 4 Close Open D1 E2 MODE ONLY 2 OR MORE 7 6 4 Close Open Close Open D1 E2 MODE ONLY OPEN CLOSE 1 4 B2 T TS FSTS MODE ONLY Any Commercial Type LiftMaster Brand Receiver 1 BUTTON STATION OR ANY AUXILIARY DEVICE RADIO CONTROLS SENSING DEVICE TO REVERSE OR STOP EXTERNAL INTERLOCK 11 8 2 3 2 3 Remove Factory Installed Jumper When Interlock is Used ONE 2 OR MORE STANDARD 7 6 4 5 Stop...

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