9
CUSTOMER RELATIONS
INFORMATION
It is best to return your trailer to the selling dealer for
warranty service. If this is not possible, you can find
the nearest dealer on our web site,
www.chaletrv.com, under the dealer locator heading,
or by contacting the Chalet RV Customer Service
Department at 541-791-4610, who can direct you to a
dealer in your area.
Service and maintenance on your RV is easily
accomplished by establishing a mutually agreeable
partnership between you and your Chalet RVdealership.
Take the time to get to know the people who will play
an important role in helping you keep your trailer in
prime working condition. Visit the dealer’s service
center to meet the service manager, technicians,
service writers, and those charged with ordering the
parts. Ask questions.
Following scheduled maintenance recommendations
will save you money in the long run. Carefully read all
operation manuals to obtain complete information on
pre
scribed service intervals. Don’t forget about your
truck. It too needs regular service.
If you prefer to perform general maintenance items on
your own, your Chalet dealer service department can
be a big help when it comes to making sure you obtain
the proper replacement parts.
Service and maintenance items may fall outside the
scope of your capability. In these instances you may
decide to seek the assistance of a qualified RV service
center to perform these tasks. Contact your Chalet RV
dealership’s service center in advance for a
scheduled appointment time. Advise the service
manager, in writing, the specific items needing repair
to give the service center an idea of what parts will be
required, and how long the work can be expected to
take. Keep in mind that seasonal maintenance needs
are a popular time of year at most service centers. Call
early to schedule annual tune-ups. Always include your
vehicle identification number when contacting your
Chalet dealer.
Chalet RV dealership personnel are trained professionals.
They should be able to answer all your questions.
If you encounter a problem that your dealership does not
solve to your satisfaction, please discuss it with the
dealership’s management. The Service Manager or
General Manager can help.
If you are dissatisfied with the decision made
by the dealership’s management, contact
Chalet RV’s Customer Service Center at:
Chalet RV
124 41
st
Ave. S.E.
Albany, OR. 97322
541-791-4610
E-mail inquiries to:
When you call or write, please give us this
information:
•
Vehicle Identification Number
•
Your name, address, and telephone
number
•
Date of purchase
•
Name and address of the dealer
where your camper was purchased.
This information will be on your Owner
Registration Card. The serial number is also
located on the identification tag located next to
the entry door.
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