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Technical Support
• Before contacting technical support please refer to the online knowledge
base and FAQ at www.chproducts.com/retail/tech_support.htm. It contains
a comprehensive troubleshooting section that is updated regularly by our
technical support staff and may solve your problem.
To get the most efficient support from out staff, please be ready to provide the
following information:
• What kind of computer do you have? (speed, brand, chip set, OS version)
• What kind and how many adapters are you using?
• What software/game are you experiencing issues with?
• How many and what kind of other controllers are you using?
• What version of the Control Manager have you installed?
You can contact CH Products at the areas listed below:
Web Address
Email Form
www.chproducts.com/retail/tech_support.html
Phone
www.chproducts.com/retail/form.html
760-598-7833
FTP Files
ftp.chproducts.com
CH Products
970 Park Center Drive
Vista, CA 92081
The CH Eclipse Yoke™ is warranted to the original purchaser to be free from defects in
materials and workmanship for a period of two(2) years from date of purchase.
During this warranty period CH PRODUCTS will, at its option, repair or replace, at no
charge, any component determined to be defective.
The liability under this warranty is limited to the repair or replacement of the defect
or defective part(s) at our factory, and does not include shipping expenses.
This warranty does not apply if, in the opinion of CH PRODUCTS, the unit has been
damaged by accident, abuse, improper usage, or as a result of modification or service
by anyone or anything other than CH PRODUCTS.
NO OTHER WARRANTIES ARE EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED
TO IMPLIED WARRANTIES OF SALABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
CH PRODUCTS IS NOT RESPONSIBLE FOR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights, and you may have additional rights which
vary from state to state.
To obtain warranty services contact CH PRODUCTS at 760-598-7833 to receive an RMA
(Return Merchandise Authorization) Number and shipping instructions. The enclosed
software is made available without warranties of ANY kind. All warranty claims made
on CH PRODUCTS relating to defects which may be present are expressly excluded
where this is legally permissible.
CH PRODUCTS assumes no liability for the correctness, precision, or currency of the
software or its accompanying documentation, nor for the suitability of the software for
a specific purpose for normal market quality.
The risk relating to usability of the running characteristics and the accompanying
hardware lies with the user of the software. CH PRODUCTS shall not be liable for
functional capability in a multiple users association, content, or performance of the
software. The user shall bear all costs for correction of defects, costs for maintenance,
repair or improvement and not CH PRODUCTS, its dealers, distributors, representatives,
or employees.
Windows® 95/98/ME/2000/XP/Vista are registered trademarks of the Microsoft Corporation
PN: 800-446 (V 1.0) -VS © 2008 By CH Products
Warranty
