14
PROBLEM
IDENTIFYING THE CAUSE:
Burner will not light (with igniter
or match)
• Low or out of propane
• Cylinder or the gas supply valve is turned off
• Positive connection has not been made between the tank and the regulator.
Regulator will not allow fuel in the line
• Burner port holes or venturi tubes are blocked
• Venturi tubes are not properly seated over valve orifices
• The Flow Limiting Device in the regulator has been activated
Burner lights with match but not with
igniter (NO SPARK)
• Loose Electrode Wire connection
• Broken electrode – ceramic casing around electrode damaged
• Poor ground – igniter module connection not assembled properly
• Battery Damaged or dead.
• Faulty igniter
Fire at control knob and control panel
= Flash Fire
• Burner port holes, Venturi tubes, and/or gas jets are blocked
• Burner is improperly seated over gas jet
Yellow smoky flames
• Blocked Venturi tubes
• Excess cooking salts on burner
Flame blows out on LOW
• High Wind condition – Adjust the placement of BBQ to shield from wind
• Propane is running low
• Burner improperly seated on gas jet
• Flame Tamers (heat plates) are not in position
• Flow limiting device in the regulator has been activated
• NATURAL GAS MODELS: Installation issues related to incorrect size supply line
installed and /or Water Column supply is not adequate for a BBQ BTU rating of
this BBQ. Do not use a longer Natural Gas hose than is supplied with your BBQ.
Burner does not get hot enough
• BBQ needs to be preheated for 10 minutes with a closed lid. Ambient tempera-
tures will affect the performance of your BBQ. Always keep lid closed in colder
temperatures.
• Flow limiting device in regulator has been activated. See section, what is the
flow limiting device?
• NATURAL GAS MODELS: Installation issues related to incorrect size supply line
installed and /or Water Column supply is not adequate for a BBQ BTU rating of
this BBQ. Do not use a longer Natural Gas hose than is supplied with your BBQ.
Low or incomplete flame (assuming
burners and Venturi tubes are free and
clear of blockages)
• Proper start up and shut down procedure not followed. Flow limiting device has
been activated and requires resetting
• Positive connection not made between tank and manifold.
• Positive Vapour lock at coupling nut/LP cylinder connection not made. Discon-
nect hose and regulator from LP Cylinder and reconnect correctly.
• Flame Tamers (heat plates) are missing or not in position
• NATURAL GAS MODELS: Installation issues related to incorrect size supply line
installed and /or Water Column supply is not adequate for a BBQ BTU rating of
this BBQ. Do not use a longer Natural Gas hose than is supplied with your BBQ.
Too much heat/ Excessive flare up
• Excessive fat in meat
• Grease collection plate and grease cup need to be cleaned
• Cooking system including flame tamers and cooking grates have a build up of
grease that must be removed
• Lower casting of the BBQ is clogged with grease
• Must reduce cooking temperature according to the type of foods being cooked.
Resolving BURNER Performance Issues
