Easyfit HR – User manual
7
SOLUTION 3: complete reset of the Bluetooth connection between your smartphone and Easyfit HR – please
follow these steps:
1.
You have to delete your Easyfit HR from your smartphone
a.
Go to the phone’s Bluetooth menu
b.
Delete your Easyfit HR
2.
Restart your smartphone
3.
Open the Easyfit HR app
4.
Go to the Easyfit section
5.
Synchronise the device again
6.
Once it’s synced, go back to the Easyfit section
7.
Go to the Notifications Management menu
8.
Activate all notifications
NB: Android systems always show a pop-up message asking the user for authorisation so the operating
system can send notifications; please remember that this consent is essential to enable notification
management, so authorise your Easyfit HR and go back to the app menu. These steps must be done in
order, so don’t exit and then relaunch the app.
Problems when using the Easyfit HR with Android:
PROBLEM 1: issues with Android 6.0
With the Android 6.0 update, you must enable location services on your smartphone to prevent any
connection issues. The system will automatically ask you when you first use the app. If you skip this step,
enable them later on from your phone’s Settings menu. Now try re-establishing the connection.
PROBLEM 2: issues with Android 7
You might not be receiving incoming call notifications. We are working on this issue and will release an app
update.
PROBLEM 3: issues with Huawei P9, P9 Lite, P9 Plus and P8 Lite smartphones
Your fitness tracker's connection with these devices might be difficult due to certain anomalies in your
smartphone's operating system. We are working to resolve this issue and to make the connection more
fluid. You may have issues when establishing the first connection: you may experience several unsuccessful
attempts. Turn your Easyfit HR off and on again with each connection attempt.
THE EASYFIT PLUS APP FOR IOS
My Easyfit HR isn’t receiving notifications from my iOS device
Is this the first time you’re trying to receive notifications from your smartphone? Please see the
synchronisation section.
Why are notifications arriving late or not getting through?
Notifications might not get through or stop for various reasons. Some issues may be related to the Easyfit
HR and others require taking certain steps when using this product.
-
Ensure that your smartphone and Easyfit HR are close to each other, or at least within the Bluetooth
operating range.
-
Check that all notification settings on your smartphone are set correctly. Many smartphones have a “Do
not disturb” mode; when this mode is on, the phone will not display or send notifications to your Easyfit
HR.
