CellPath JAY-0100-00A, Руководство пользователя, Страница: 15 / 20

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www.cellpath.com | T: +44 (0)1686 611333
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Slimline Slide Drying Hotplate
and supply a swap out instrument
whilst the customers equipment is
repaired.
The extended warranty is only
available at the date of purchase
of the equipment. The warranty is
immediately upgraded to a “swap out”
service and is increased to 24 or 36
months depending on how long the
warranty is extended for.
The “swap out” service covers a loan
unit being sent to the customer whilst
the faulty unit is returned for repair
(or replacement if necessary) .
A response to a customer request
will normally be within 24 hours.
If equipment is returned and the
fault is found to be due to misuse or
abuse, this falls outside the terms of
the extended warranty and therefore
a quotation for the inspection and
repair of the equipment will be issued
prior to any work being carried out.
On return of the repaired equipment
to the customer, it is the customer’s
responsibility to ensure that the loan
equipment is returned in the same
condition as it was received and if
required decontaminated with a signed
decontamination sheet enclosed with
the instrument.
It is the customers responsibility to
ensure that the loan equipment is
packed in the packaging provided by
CellPath Ltd, in order that CellPath
Ltd can arrange collection of the loan
instrument. If the loan instrument is not
packed and ready for collection within
48 hours of a repaired instrument being
returned to the customer, costs for
collection and equipment rental fee
will be applied.
Non Warranty
Information
Spare parts shall be made available for a
period of 5 years after a piece of equipment
is discontinued.
CellPath Ltd
80 Mochdre Enterprise Park
Newtown
Powys
SY16 4LE
United Kingdom