Ceiva CEIVAshare SHR508A, Руководство пользователя

Страница: 89 / 132

9. Troubleshooting ‐ Connection problems ‐ The frame displays an error message
If the screen displays an error message:
If your CEIVAshare frame is having difficulties connecting to the CEIVA Network, the
screen will display a variety of error messages. Here are a few things you'll want to
check:
• Verify that all connections between your CEIVAshare frame and power outlets and
phone lines are securely plugged in.
• If you're using your Memory Card only, confirm that your memory card is operational
by checking to see if your computer recognizes it.
• Verify that you have registered your CEIVAshare and have purchased a subscription or
entered your gift card/gift code number. Your CEIVAshare will not connect to the CEIVA
Network unless there is an active subscription.
• Do you have DSL? If so, you'll need to make sure that your CEIVAshare is connected to
a DSL filter.
• If you're connecting through an analog phone line and need a prefix (e.g. 9, 7 etc),
please make sure to add your Dialing Prefix. If you're not sure how to set a dialing prefix,
click here . If you don't need a prefix, you'll be able to put No Prefix as an option on that
screen.
• If you're trying to connect via a digital phone system, you may experience connection
problems. Though many CEIVA customers have been able to connect via a digital phone
line, we cannot guarantee it will work. If so, please call CEIVA’s Customer Care
Department at 1 ‐ 877 ‐ MYCEIVA or 1 ‐ 877 ‐ 692 ‐ 3482 .