9.
Troubleshooting
‐
Sending
&
Receiving
problems
‐
Photos
are
not
uploaded
when
using
CEIVAMobile
service
Photos
are
not
uploaded
when
using
CEIVAMobile
service
If
you've
uploaded
photos
to
your
frame
by
using
CEIVAMobile
service,
but
you're
not
seeing
your
pictures
in
your
frame's
Inbox
or
one
of
your
albums,
try
these
troubleshooting
tips.
Verify
that
your
CEIVAMobile
address
has
been
correctly
entered
in
your
program
or
cellular
phone.
Make
sure
that
you
are
not
using
the
letters
'O'
or
'L'
for
numbers
'0'
or
'1'.
Be
sure
that
the
total
number
of
images
per
does
not
exceed
10.
Be
sure
that
the
total
size
of
the
does
not
exceed
5
MBs.
Make
sure
that
the
pictures
you
are
attaching
are
in
an
allowed
format
(JPG,
GIF,
BMP,
and
PSD).
To
activate
the
CEIVAMobile
service,
visit
the
UPLOAD
set
‐
up
page.
NOTE:
Enabling
e
‐
to
send
pictures
to
your
frame
or
album
is
not
a
secure
method
and
anyone
you
give
this
address
to
will
be
able
to
upload
images
to
you.
NOTE:
If
none
of
the
troubleshooting
hints
solve
your
problem,
please
contact
CEIVA’s
Customer
Care
Department
at
1
‐
877
‐
MYCEIVA
or
1
‐
877
‐
692
‐
3482.
10.
Getting
Help
‐
Website
Help
Website
Help
If
you
have
a
computer,
go
to
the
Customer
Care/Help
section
at
http://help.ceiva.com.
The
Customer
Care
section
was
designed
to
provide
fast
and
easy
‐
to
‐
understand
answers
to
all
your
questions.
It's
available
24
hours
a
day,
365
days
a
year.
The
Help
library
is
full
of
information
on
maintaining
and
troubleshooting
your
CEIVA
frame.
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