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ENGLISH
9. TROUBLESHOOTING
Problem
1. The robot does not start up or does not clean.
2. The robot cannot charge or return to the charging base.
3. The robot does not work properly.
4. The robot emits a strange noise during cleaning.
5. The robot does not clean efficiently or dust leaks from the robot.
6. The robot could not connect to Wi-Fi.
7. The robot did not carry out the scheduled cleaning task.
8. The robot does not return to the charging base after spot cleaning or after changing starting
position.
9. The robot does not resume cleaning.
10. The robot is always offline.
11. Connection between the mobile phone and the robot failed.
Solution
1.1. The robot cannot operate with low battery. Allow it to charge before operating it.
1.2. The room temperature is below 0 ºC or above 50 ºC. Operate the robot in a room where the
temperature is between the stated temperature range.
2.1. There are too many obstacles near the charging base, relocate the charging base to an area
free of obstacles.
2.2. Clean the charging terminals.
2.3. Make sure the power switch is turned on.
2.4. The robot is too far away from the charging base, place it closer and try again.
colóquelo más cerca y vuelva a intentarlo.
2.5. There is very little free space around the charging base. Make sure the charging terminals
are clean.
3.1. Turn the robot off, switch it off and turn it on again.
3.2. Once the robot is turned on and has left the charging base, hold down the Back home
button on the robot until it beeps. Immediately after, let go the button and press it again until
the robot starts speaking. This way the robot will be restarted.
4. The main brush, side brush or omnidirectional wheel may have foreign matters tangled,
stop the robot and clear it up.
5.1. The dust tank is full. Empty it and clear the high-efficiency filter if it is blocked.
5.2. The high-efficiency filter is blocked, clear it.
5.3. The main brush is tangled with foreign matter, please clear it up.
6.1. The Wi-Fi signal is poor. Make sure the Wi-Fi signal is correct.
6.2. The Wi-Fi connection is unstable. Reset the router, check if there are any App updates and
try again.
6.3. Make sure your device’s mobile data are deactivated to improve the binding process.
