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Solid Green:
A healthy, functioning HDD.
Flashing Green/Red:
The connected HDD is writing or formatting.
Solid or Flashing Red:
The connected HDD is unhealthy or offline.
No LED:
No HDD is connected, or the HDD is in-operational.
I can’t see my drive(s)!
If you have followed all of the installation steps, and your drive is operational, you should see it
in your disk manager application. If you can’t, then check the dock using a known-working drive in the same slot. If you
don’t have another drive, plug the drive in question into your computer’s motherboard. Look for it in your disk manager
application. If you still can’t find it after this, you probably have a malfunctioning drive.
I can see my drive on my motherboard, but not in the dock.
If this is the case, there may be a problem with the USB
port on your computer. Try connecting the dock to a different computer. If it shows up there, you probably have a bad port
on the original computer. If it doesn’t you may have a faulty dock. In that case, please contact Customer Support at
I see the drive in my disk manager application, but not on (My) Computer/Desktop.
This is usually because the drive
was not initialized using the procedure described in the Installation Steps. It may also mean that the drive is recognized by
your computer, but uses a different file system from another OS. You would then need to copy all the data from it and for-
mat it as described in the Installation Steps. Windows users may need to go to Disk Management and right-click the white
box next to your drive # and select “Change Drive Letter or Path.” This will allow you to access the drive under Computer
or My Computer.
I keep getting the “Device Can Perform Faster” message.
This means that your computer does not support USB 3.0.
You will need to purchase an adapter card that allows you to use the USB 3.0 protocol. Our authorized parts retailer sells
an excellent card for just this purpose. Please contact [email protected] for more information.
My drive doesn’t seem to fit.
This is probably because you are using an older hard drive that is no longer being produced,
an IDE drive. Our authorized parts retailer sells an enclosure made especially for IDE. Please contact customersupport@
cavalrystorage.com for more information.
If my dock is Hot-Swappable, why do I need to power it down before removing the drives?
Technically you don’t.
But, if you remove a drive while it is being accessed by an application, or some unseen system process, you run a high risk
of damaging your drive and, at the very least, loosing data. This is why we recommend that you be in the habit of power
-
ing off the drive. It’s one more thing to do that may remind you to close any open applications first.
How do I create a drive that can be used on both Mac and Windows?
You need to format a drive specifically with
the FAT32 file system. This can most easily be done on a Mac, in Disk Utility. Just select the drive you want to use. Then
select “Erase>MS Dos (Fat)> Erase…” Once created, this disk will be usable by both operating systems!
But I can see my Windows disk on my Mac (or vice versa)!
Yes, you can often see a Windows disk on a Mac,
or a Mac disk on Windows. You may even be able to pull files off of it. But, you WON’T be able write to that disk
unless it is formatted to FAT32. This goes both ways.
WARNING! Always switch USB cables as your
first troubleshooting step for all of the situations
below. We suggest that you simply unplug your
USB printer cable and plug it straight into your
dock, putting your original cable aside. That allows
you to use a known-working cable and a known-
working USB port on your computer, and eliminate
those possibilities before you even begin!
3
CHAPTER
SUPPORT
HDD LED STATUS CODES
TROUBLE SHOOTING
