Troubleshooting
I can’t pair the watch with a
phone.
Q1
I’ve never been able to establish a
(pairing) connection between the
watch and phone.
Are you using a supported phone model?
Check if the phone model and its
operating system are supported by the
watch.
For information about supported phone
models, visit the CASIO Website.
http://support.casio.com/en/support/
information.php?cid=009&pid=549
Is CASIO WATCH+ installed on your
phone?
The CASIO WATCH+ needs to be
installed in order to connect with the
watch.
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Installing required app on your
Are your phone’s Bluetooth settings
configured correctly?
Configure the phone’s Bluetooth settings.
For details about setting procedures, see
your phone documentation.
iPhone Users
●
“Settings”
n
“Bluetooth”
n
On
●
“Settings”
n
“Privacy”
n
“Bluetooth
Sharing”
n
“CASIO WATCH+”
n
On
Android Users
●
Enable Bluetooth.
Other than the above.
Some phones need to have BT Smart
disabled to use CASIO WATCH+. For
details about setting procedures, see your
phone documentation.
On the Home Screen, tap: “Menu”
n
“Settings”
n
“Bluetooth”
n
“Menu”
n
“BT
Smart settings”
n
“Disable”.
Q2
I can’t establish a connection
(pairing) between the watch and a
newly purchased phone.
To connect with a newly purchased phone,
you will need to perform the pairing operation
again with the new phone. Delete the pairing
information from the watch you are currently
using, and then pair with the new phone.
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I can’t reconnect the watch
and phone.
Q1
The watch will not re-connect with the
phone after they are disconnected.
Is CASIO WATCH+ running on your
phone?
Check if CASIO WATCH+ is running on
the phone. On the phone’s Home Screen,
tap the CASIO WATCH+ icon. Then on
the watch, hold down the CONNECT
button (C) for about 0.5 seconds.
30
Have you tried turning your phone off and
then back on again?
Turn the phone off and then back on, and
then tap the CASIO WATCH+ icon. Next,
on the watch, hold down the CONNECT
button (C) for about 0.5 seconds.
30
Q2
The phone is in the Airplane Mode.
Connection with the watch is not possible
while the phone is in the Airplane Mode. After
exiting the phone’s Airplane Mode, go to its
Home Screen and tap the “CASIO WATCH+”
icon. Then on the watch, hold down the
CONNECT button (C) for about 0.5 seconds.
Q3
The watch is in the Airplane Mode.
Exit the watch’s Airplane Mode. Then hold
down the CONNECT button (C) for about 0.5
seconds.
30
Q4
I changed the phone’s Bluetooth
from enabled to disabled, and now I
can’t connect anymore.
On the phone, disable and then re-enable
Bluetooth, and then go to the Home Screen
and tap the “CASIO WATCH+” icon. Next, on
the watch, hold down the CONNECT button
(C) for about 0.5 seconds.
30
Q5
I can’t connect after turning off the
phone.
Turn on the phone and tap the CASIO WATCH
+ icon. Then on the watch, hold down the
CONNECT button (C) for about 0.5 seconds.
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Operation Guide 5429
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